Best hotels in Rouen and its surroundings in Normandy

excellent stay, thank you Kadiata, as well as all the staff

+At the reception of the hotel, I had the pleasure of meeting Kadiata, how kind and very professional, the room I had been assigned was small with the smell of tobacco in the bathroom. Kadiata immediately looked for another room and I was delighted... Excellent breakfast, beautiful room and so well located, right next to the superb cathedral..

-The pillows, small and very soft

Fabulous

+Very good location

-Night bars nearby and their nocturnal nuisance (noise).

Ideal location for visiting Rouen

+Pitch Reception Breakfast

-View of an ugly inner courtyard with prohibition to open the window No coffee or even bottles of water available in the room

Very satisfaying

+What I expected.

-Complicated access to parking, explanations to improve. Very narrow parking lot. Not suitable for large vehicles.

A very good compromise

+The evolution of the Mercury with real refurbishment work: decoration, nuxe product, tea palace of thes

-The traces still present of a 2-3 star hotel (in the bathroom in particular) Only one bottle of water in the fridge when there are potentially 2 of us in the room

Très bien

+Excellent breakfast, no complaints. Very nice bed suitable for two

-The shower is strangely installed, with partial opening

Très bien

+Perfect location, lobby and restaurant, staff. Big room

-Furniture and equipment a bit dated No fried eggs at breakfast. No reservation possible at the car park, hence the need to park further and take the luggage to the cobblestones

Good but some disappointments

+The location Comfortable beds

-No bottled water in room No staff to help with luggage

Très bien

+Very comfortable beds, quiet room, very clean.

-The breakfast, certainly amazing, but very expensive. The triple room was a bit small.

Very nice situation

+Calm and comfort of the "privilege" room with a magnificent view of the cathedral from the terrace shared by several rooms Good bedding

-Average quality of buffet breakfast

All right

+Rooms, staff, breakfast Location

-No water pressure in the shower

excellent stay admittedly too short

+its location and breakfast

-the parking lot to park our SUV

Very good stay

+Perfect welcome. Ideal geographical location in old Rouen

-Complicated parking access if SUV

according to my wishes

+Downtown

-Difficulty getting a taxi

blah ...

+central location staff available comfort in line with the expected service

-access a little complicated but facilitated by the indications and the staff comfortable room but view on the back of a building... value for money not at the rendezvous in the end

Not good enough as our other visits

+Location and breakfast

-The toilet seat was filthy. The room was too hot and the air conditioning did not work. Not enough staff at reception. You have to wait too long!

We discovered after our passages in this hotel, that we had been robbed on the rates. Indeed, going directly through the reception, the prices we paid were much higher than through the booking sites, which nevertheless take their commissions. We therefore denounce this dishonest practice against travellers. These detestable ways of proceeding harm the hotel profession...

Très bien

+The location of the hotel, right in the center. The decor and the quality of the bedding.

-The parking lot was full. In the privilege room we had understood that we would have slippers and bathrobes, but there were none. Price of breakfasts really excessive, we did not have breakfast on site at that price.

good value for money!

+the proximity to the cathedral underground parking the friendliness of the staff

-thin pillows

Very pleasant Rouen is a pretty city steeped in history France is also the past

+Spacious well-equipped room and hearty breakfast

-All good that they maintain this level of service

Excellent value

+Exceptional location, view of the Cathedral from the room, pleasant staff

-equipment to be renovated, small double bed

Very pleasant .

+Overcrowded breakfast; Location

-Room with a lack of air conditioning during the stay. Not solved during 2 days.

a pleasant stay with welcoming staff for a very well located hotel

+The breakfast is very good Location is top Friendly staff Kettle and mini fridge in the room very nice bottles of water to fill - very ecological approach

-Pillows too soft the soap dish in the bathtub came off At the hotel restaurant, a hot dish ordered (chicken Tikka) arrived cold

Fabulous

+Lovely staff, clean room

-Lack of consumables in the bathroom (cotton, cotton swab etc.)

TOP

+Everything was perfect.

-Only downside, breakfast on the day of departure was not served, we had to ask at reception.

When we come to Rouen, we stay at this hotel because we are always well received there.

+We appreciated the friendliness of the staff, the cleanliness of the room, the ideal location of the hotel 2 steps from the cathedral as well as the very practical private parking in an old town. Special thanks to the gentleman who very kindly brought us to the room and despite the late hour, a meal tray (salads, desserts and drinks)

-The breakfast is very good but that morning, the music was too loud and the baked apples weren't: they were almost raw!

Fabulous

+A discreet or a little cold but professional welcome at the reception - but particular Covid context - nothing to say about the services - the perfect breakfast and very varied - we were told that it was reduced because of the covid - we already thought it was perfect. Quiet and very clean rooms. And perfectly located!!

-Few presence at the reception - we do not know very well where to find the counter when arriving - but it's detail only.

Family trip for a 3 day weekend. Super quality hotel, very professional and pleasant welcome. Very good varied breakfast. Very nice rooms except very hard bedding. This will be the only downside of this hotel.

All right

+the location in the city center, the cleanliness of the rooms and the comfort. hearty breakfast

-The awful view I had from my window... for that alone the room should be cheaper. too much heating in the room with impossibility to adjust because even if you put on 15 degrees, it does not go down and in addition it makes a background noise.

Pleasant stay but tainted by a night cut short by noise pollution from outside.

+I already knew this establishment and I liked it. Comfortable and clean room. Hotel very well located. Professional and attentive welcome.

-The noise until 2 am without interruption outside with so much shouting that I called the reception of the hotel. What a pity ! That being said, the hotel has nothing to do with it and I hope that this evening of hysteria in the apartment opposite is exceptional... Well, I hope so for all those who stay at the Mercure.

Très bien

+Proximity to the historic center

-The photo does not correspond to the hotel but to the building in front

Very well located hotel

+The ideal location in the heart of the historic center, the friendliness and availability of the staff, the breakfast...

-Room a bit small and bathroom very simple but overall everything was fine.

very correct

+the help of the hostess who guided us by phone to access the room parking very well

-simple breakfast buffet

Très bien

+the breakfast served in the room very pleasant

-breakfast a little just a little more butter and coffee would have been good

Good hotel for a stay in Rouen

+The hotel enjoys a very good location, in the heart of the pedestrian city. The room was well appointed and quiet. The breakfast was complete and the room pleasant.

-It was impossible to access the parking lot of the hotel, which however seemed open. We had no explanation. Our sanitary pass was not checked when entering the restaurant, despite what had been announced. It may be an isolated error of the person in charge of the reception at breakfast.

Top

+This was the 4th or 5th time I stayed at Mercure in Rouen. The hotel is very convenient.

-I enjoyed everything.

Ideal location for a stay in Rouen but expensive for the room.

+Perfect location, excellent breakfast

-Details but which, at this price, are important: Finishes in the room which could be improved, no additional pillows.

Très bien

+location responsiveness of staff

-bathroom door hard to close

Nice

+Location Atmosphere Clean

-Noise in the next room No vegan option at breakfast (vegetable milk)

very good I recommend

+calm cleanliness location

-the food

All right

+well located

-parking not bookable

Fabulous

+The hotel is beautiful, modern and comfortable. The bedding is super comfortable. The bar and the breakfast at the top.

-Hotel indeed well located but very difficult to find... Despite the explanations by telephone during the search. No parking space available below the hotel (not reservable, too bad) and a hassle to find 1 parking lot in the city that is not full!

Fabulous

+Staff at the top! Room for 4 perfect

-No cream in the room

Très bien

+The spacious room, the location, the heating regulated according to the desired temperature

-Check in is 14 p.m. at the earliest. Bed pillow not very comfortable

All right

+The location is the main asset of this hotel, as well as the very pleasant staff. Magnificent view of the cathedral from some rooms.

-Unfortunately rooms with single glazing depending on the location which will not be suitable for light sleepers. Expensive breakfast for the quantity.

carefully

+breakfast and bedding

-parking.

Great family weekend

+Location and hotel very good. We were satisfied from A to Z!

-The little minus the underground car park! Very small and tight. To park with a big car, very complicated. But there are other parking lots around.

Fabulous

+Everything else the location, the welcome, the staff, the cleanliness of the premises, the small fridge in the room

-Lack of parking space

Ideal stay for visiting Rouen

+The location in the city center, near the cathedral.

-Difficulty accessing the hotel by car

Très bien

+Nice room, well soundproofed, decent bathroom and good breakfast, friendly staff. In short, everything one expects from an establishment of this level.

-The car park is difficult to use, if you have a big car, it will be a hassle. But right in the city center of Rouen, it has the merit of existing!

correct

+location, cleanliness

-the sound of pigeons on the 5th floor, despite the closed window! the price of breakfast for the choice offered

Hotel very well located.

+Friendly and knowledgeable staff. The cleanliness. The quality of hygiene products (nuxe)

-The carpet in the bedroom. Not the most hygienic in my opinion even if it was very clean.

pleasant quiet stay

+the location in the city center and the beautiful view of the city and cathedral. excellent breakfast with fresh squeezed orange juice excellent bedding and very good compliance with health instructions in the hotel very warm welcome at the reception on Sunday evening.

-the sound of the bathroom fan. A door between the entrance and the bedroom would have screened against the noise that could be heard from the bathroom (despite the bathroom door being closed)

Excellent tourist stay in Rouen

+Optimum location for visiting the city. Room very well appointed, decorated and really clean. Hearty and excellent breakfast. Super friendly and caring staff.

-The view from the room is quite limited, but not unpleasant.

Great location

+Breakfast

-No Sauna

All right

+The breakfast The location

-Blocked window impossible to ventilate the room No bottle of water available Value for money to be reviewed No office impossible to work

always pleasant stay

+the geographical location of the establishment

-hair in the corners of the bathroom

Très bien

+comfort

-parking too narrow for large cars

All right

+WELCOMING STAFF, PROXIMITY OF THE HOTEL TO TOURIST INTERESTS

-VERY SIMPLE ROOM OVERLOOKING AN INTERNAL COURTYARD WITH PIGEONS AS OCCUPANTS AND VERY UNCOMFORTABLE MATTRESS

THEY DID NOT APPRECIATE MY RESERVATION BY BOOKING

+THE SITUATION

-HOME

The room is quite spacious and the bed comfortable. Breakfast is excellent. The hotel is located in the heart of the old quarter near several restaurants and the majestic cathedral.

excellent location despite difficult access by car. A little bit

+good location, atmosphere, breakfast

-it would be necessary to clean the vents of VMC black of dust as well as the grids of blowing of the rooms full of dust. I had to turn off the air conditioning for hygiene reasons! Pay attention to the noise generated by the interventions to serve the morning, it is really unpleasant. is this normal for the price of the rooms?

Good stay and congratulations to the reception

+very good breakfast!! and excellent reception

-The mattress of the sofa bed was a little deformed, a little bad for the back.

Fabulous

+Great location

-Parking lot too small

Well located hotel

+In the heart of Rouen Right Bank. Perfect for shopping.

-Cold and standardized room. Damage.

Hotel well placed, competent staff, good comfort, sanitary measures at the top. Difficult parking access

+The location in the heart of the city The sanitary measures put in place

-Access to the car park very complicated, we turned around half an hour before finding and understanding how the terminal worked (and again we entered because I called the guard who let us in despite an opening code of the terminal that did not work…)

Only one night spent in your hotel, very warm welcome: explanations for access to the car park, for sites to visit, streets to see and restaurants in town. We were given the option of leaving the car in the parking lot a little longer the next day before we left. Nothing to complain about the hotel staff very welcoming and ready to help you. Thank you and see you next time.

Have a good stay

+Perfect size mattress Exceptional location Perfect breakfast welcoming and available staff

-Mattress too hard. Decoration of the rooms very simplistic and little worked for a luxury hotel. Plaster on the walls (it's been over for a long time) and decorating the walls with 2 postcards in the room, that's not what the customer is looking for in a personable hotel. Meal served in room not very advanced

Très bien

+The location The staff

-The hotel deserves a bit of a refresh.

the stay went well

+Pleasant and attentive staff.

-The bedding

OK

+location in the center near the cathedral and pedestrian streets easy access with GPS, calm and relaxing, parking

-a breakfast cup was not clean, I had to wash it myself in the bathroom, too bad to put hydro alcoholic gel everywhere and not to check a basic element... no table and chair to work and read an evening meal served in the room was served with pasta instead of rice

Perfect for visiting the city provided you don't have a big car

+Location, breakfast in the room, comfortable bedding

-Access to parking and access to really cramped parking space

All right

+The tranquility the cleanliness the location

-Lack of lighting in the bedrooms and not great mattresses

good but the decoration of the room really needs to be reviewed as soon as possible.

+Perfect welcome, very good location, dinner ordered and delivered to the room on time but average, perfect breakfast. perfect bed comfort and quiet room

-the dinner ordered was average and the decoration of the room gloomy: curtains, carpet, bathroom, and screaming yellow paint on an ugly navy blue background and quality of the paint on the walls grainy, everything needs to be reviewed, decoration and room ambience...

A central and comfortable hotel

+The style of the hotel, correct, clean despite the years; the rooms overlooking the street are comfortable and well soundproofed; Being with family we did not test the catering service.

-Daily cleaning is done late (lack of staff?)

Fabulous

+Hotel ideally located 2 steps from the cathedral. The city center of Rouen can be visited on foot. The room is quiet and well equipped. Nice breakfast but a bit pricey. Underground parking available.

-Very complicated to access the hotel by car because it is poorly indicated.

Fabulous

+The hotel is ideally located in the heart of the city centre. With parking if you arrive by car. Calme. And a few bell concerts that go well to enhance the stay It's perfect!

-RAS

Pleasant stay and great staff.

+Location in the city center. Very pleasant staff and attentive to our requests. Quiet room, good quality bedding. Hearty breakfast.

-Quiet but quite dark room. Decoration in common areas is also dark. A detail on the espresso coffee machine at breakfast, the capsules are placed above the machine so not very practical for those like me who are not very tall. It remains a detail.

All right

+The location, the friendliness and the adaptation of the staff.

-The expensive price of breakfast! Coffee, little better. Might as well take a Nespresso machine for espresso like in some Mercures. It is a safe bet for amateurs. Scrambled eggs, neither made nor to be made A taste of water but not of egg! A few details to review so that everything is in line with the price of 19.50 € invoiced.

Expeditional situation

+Hotel location Breakfast

-Room could be more spacious and more comfortable for a 4 star. I've had better 3 stars!

Très bien

+l'ensemble

-the parking

excellent stay

+The comfort, the position of the hotel, the staff

--

Good but expensive

+Good breakfast

-The sound of the housekeeper

very good overall a little disappointed with the room and the bathroom equipment.

+the reception and the quality of the bedding. The ideal location.

-The sadness of the room. The lack of light and the view of a rather sordid courtyard. The little bath product. The age of the sanitary equipment (shower curtain that gets stuck ..;;)

Fabulous

+Great location

-Nothing

Good stay but things to improve

+The room with sufficient space The curtains are good blackout Firm mattress: it suits me perfectly, less for my husband 😉 Kettle in the room The environment is ideal for going for a walk in Rouen The breakfast is great: lots of choice, fresh pastries , possibilities of cooking your own eggs, an individual clip is given to each customer when they sit down to avoid touching the food offered in the buffet. Even the hot chocolate, although in a machine, is very good. Very friendly and helpful staff.

-Access by car which is not easy and not specified if you go through a reservation platform other than Mercure. The pillows are really awful: much too soft and a really not pleasant texture, we don't feel that our head is supported. My neck remembers it... And even by putting several on top of each other, it doesn't wedge enough to be able to read in bed... The bathroom is utilitarian but really not pretty

Très bien

+the location and the comfort of the hotel

-the pigeons cooing under the windows early in the morning

Excellent stay

+The hotel is very well located in Rouen, the room was very good, just the bed a bit hard. The staff were very pleasant and very helpful, they advised us on a choice of restaurant, we chose the bistro Gill and it was very good advice. The breakfast was also very good.

-The mattress too hard and the cleanliness of the room (stained sink)

Well put. But not terrible value for money. The rooms are worthy of an ibis budget... Breakfast at the top.

All right

+In the heart of Rouen, a very pleasant and pedestrian area, close to all conveniences (Restaurant, Shop, Notre Damme de Rouen Cathedral, etc.)

-I thought I had a room with a private balcony but instead it was a common roof terrace on the whole floor ... very disappointed

Fabulous

+Breakfast. Choice in the products, even if the eggs and the pancakes were not always hot.

-The smallness of the 2 beds in the room. Lack of a table and chair to sit on. No handle in the shower: if you slip you can hurt yourself

Excellent location, comfortable rooms

+Location, in the center with parking, breakfast, friendliness of the staff

-Bedside table was dirty - poorly cleaned - surprising for a hotel of this category!

Très bien

+Very good location for visiting Rouen. Comfortable room (327). Friendly and efficient staff. Very nice breakfast area.

-The noisy street (especially at night from Saturday to Sunday) …and the television broke on the 2nd evening of our stay.

Perfect

+Very professional and very dedicated welcome from the staff to manage our request to add a bed for our son. Very good breakfast.

-No complaints.

Très bien

+Hotel near the center with a garage

-View over the rooftops A second pillow was missing The terminals to reach the hotel had changed and no explanation We had a shopkeeper who came to our rescue with her card Give a map to get out of the city center

Très bien

+The location is ideal

-The car park, the places are too small, the descent is very risky as well as the maneuvers in the car park, indeed, I had an AUDI Q8, for information in the descent the tires touched the width limit

Attentive staff

+Classic services. Some small errors including breakfast brought in 3 times ... but super well caught up by the reception for a good gesture!

-Nothing

moment of relaxation in the heart of the city

+the welcoming staff, the positioning in the center, the breakfast

-RAS

Très bien

+very quiet room rich and varied breakfast very well placed to visit the city on foot

-very good place to visit so right in the center and very dense traffic but not very serious

Perfect location! We can not do better to experience the city center of Rouen. A little disappointed with the rooms, especially the bathroom and the pillows. Breakfast at the top!

Very nice hotel. Very very well placed. The rooms are spacious and the bedding is of high quality (XL bed and ideal mattress for the back). I had a room on the interior courtyard side, so it was totally silent. But I think all rooms are. Great breakfast in a cozy setting. Smiling and welcoming staff. I will return with pleasure if I have the opportunity, especially since the city is a real nice discovery, be careful, you need a code to pass from the city center terminals. Call for it if you want to drive there.

An ideal location for this clean, comfortable establishment with an impeccable welcome. The hotel is right in the center in the pedestrian streets of the historic district of Rouen. There is even access to the underground car park of the hotel via a code sent to the reservation for the opening of the terminals. The breakfast is generous, the various lounges allow you to isolate yourself to work or discuss.

Super establishment, very pleasant and helpful staff day and night. Only problem, the suites are not air-conditioned as indicated on the description of the room when we booked, and also room facing a busy boulevard, and therefore, much too noisy whether day or night, moreover, we went on a weekend, and on Friday and Saturday nights, it was hellish until 1:30/2 a.m., because of cars with modified exhausts who were having fun doing big accelerations, but it didn't It's not the hotel's fault. And we were a little disappointed with the breakfast, in the pictures we had looked at before booking this hotel there was a large selection of fresh fruit, with orange and grapefruit supremes, but none of that there was when we were there, just kiwis, apples, bananas and, for those who were lucky, melon and watermelon, and yet we were coming down relatively early for lunch, and they only put the machine on to squeeze oranges to have fresh squeezed orange juice only on Monday morning, too bad!!! Otherwise very clean room, perfect bedding, soundproofing between the rooms, nothing to complain about, you can't hear the neighbors at all. We highly recommend this establishment and if we return to Rouen one day, we already know where we will be staying. Good luck to the entire hotel team and thank you again for your kindness and kindness.

Well located close to everything. EXCELLENT welcome by all employees, both for arrival/departure, at the restaurant or even chambermaids/housekeeper. Privilege Room 516 is a bit small (but what a view of the cathedral!) and adjoining ... the elevator (machinery that gets in the way at night). Great cleanliness, even if in places we feel the age of the equipment. Full breakfast with Norman cheeses. I appreciated being able to benefit from the "late check-out" on a Saturday at 16:00 p.m. Very good together.