Hôtel de Bourgtheroulde, Autograph Collection
5-star hotel - Upper Normandy - Rouen
-
Average price range€€€€ (300€ and more)
- Booking
Top Hotel France presents the prestigious establishment Hôtel de Bourgtheroulde, Autograph Collection. This 5-star hotel located in Upper Normandy in Rouen offers you a unique experience. Nestled in a historic XNUMXth century building, this luxury establishment offers you an exceptional setting for an unforgettable stay. Discover the charm of the city of Rouen from our prestigious address, Place de la Pucelle. Welcome to the Hôtel de Bourgtheroulde, Autograph Collection.
The Hôtel de Bourgtheroulde, Autograph Collection is a luxury establishment located in the historic center of Rouen, in Haute-Normandie. The hotel was built in the 15th century by Guillaume II Le Roux, Lord of Bourgtheroulde, and was used as a private residence until the 19th century.
In 1930, the hotel was bought by the city of Rouen and transformed into a town hall. During World War II the hotel was badly damaged and was restored in the 1950s.
In 2010 the hotel was completely renovated and transformed into a 5 star luxury hotel. The renovation has been carefully carried out to preserve the hotel's history and architecture, while adding modern amenities to provide guests with optimal comfort.
The hotel's founder, Guillaume II Le Roux, was a local lord who built the hotel as a private residence for his family. Today, the hotel is a place of choice for travelers looking to discover the history and charm of Rouen, while enjoying luxury accommodation and high-end services.
Located in the historic heart of Rouen, the Hotel de Bourgtheroulde offers a privileged location to discover the treasures of the city. Just a few steps from the famous Gros-Horloge and 2 km from the Kindarena sports hall, the hotel offers a breathtaking view of the city's most emblematic monuments, such as the Aumale gallery, the Place de la Pucelle or the temple of Saint Eloi. Guests can easily explore the city on foot or using nearby public transport.
The hotel's air-conditioned rooms are equipped with all modern comforts to ensure a pleasant stay. Guests can enjoy free Wi-Fi, a flat-screen TV and a private bathroom. The rooms are decorated with noble materials and warm colors to create a comfortable and welcoming atmosphere. Guests can choose from a variety of rooms, including double rooms, suites, and family rooms.
The hotel's restaurant, L'Aumale, offers traditional cuisine prepared from top quality local produce. Guests can also have a drink at the bar or on the terrace to enjoy the view of the city. A buffet breakfast is also served each morning to get the day off to a good start.
The hotel offers a wide range of services and facilities to meet the needs of the most demanding customers. Guests can enjoy free access to the indoor pool, gym, and spa, where saunas, steam rooms, and treatments are offered. It also offers a concierge service to help guests plan their stay and a 24-hour front desk to help with any requests. Private parking is also available upon reservation for hotel guests.
The hotel is close to many sites of interest, such as Notre-Dame Cathedral, the Place du Vieux-Marché and the many museums and art galleries. Guests can easily explore the city and discover its rich cultural heritage. Public transport is also nearby for easy travel around the city.
Top Hotel France strongly recommends the establishment: Hôtel de Bourgtheroulde, Autograph Collection for the following 5 reasons which will make your stay an unforgettable experience:
1. Ideal location to discover the treasures of Rouen
2. Comfortable and elegant rooms equipped with all modern comforts
3. Gourmet restaurant and bar with city views
4. Superior services and facilities, including free access to indoor swimming pool, gym and spa
5. Proximity to sites of interest, such as Notre-Dame Cathedral and museums and art galleries.
The type of accommodation offered by the Hôtel de Bourgtheroulde, Autograph Collection, is varied and adapted to everyone's needs. The rooms are equipped with all the necessary comforts for a pleasant stay. The TRADITION 1 King Size Room has a limited view but a large double bed for optimal comfort. The PRIVILEGE 2 Twin/Single Room, on the other hand, offers city views and two single beds for group travellers. The 1 Bedroom Junior Suite is equipped with a large double bed and a sofa bed to accommodate a family or a group of friends.
The Room with 1 Double Bed - Restricted View is ideal for solo travelers or couples looking for some privacy. The Grand Room with Double Bed - Limited View has a limited view but a large double bed for maximum comfort. The 2 Twin/Single Room - Limited View is equipped with two single beds for group travellers. The Room with 1 Double Bed - City View offers a breathtaking view of the city and a double bed for optimal comfort. Finally, the Room 1 king size bed - Courtyard View offers a view of the hotel's interior courtyard and a large double bed for optimal comfort.
15 Place De La Pucelle, 76000 Rouen, France
The Hotel de Bourgtheroulde, Autograph Collection offers a wide range of services to make your stay pleasant and comfortable. The rooms are equipped with free toiletries, bathrobes, slippers, hairdryer and wardrobe or dressing room. Some rooms also have outdoor furniture, a sun terrace or a clothes rack.
The hotel offers additional services such as bike rental, tours or classes around local culture, bike tours, walking tours and temporary art galleries. Guests can also enjoy on-site coffee, fruit, wine/champagne at an additional cost, children's menus at an additional cost, special diet menus on request, snack bar, breakfast in the room , a bar, a minibar and a restaurant.
The hotel also has valet parking, indoor parking, a charging station for electric vehicles, parking accessible to people with reduced mobility and public transport tickets at an additional cost. Other amenities include concierge service, luggage storage, express check-in/out, 24-hour front desk, board games/puzzles, daily housekeeping, ironing service at an additional cost, dry cleaning at an additional cost, laundry/laundry at an additional cost, fax/photocopying at an additional cost and meeting/banquet facilities at an additional cost.
The hotel is equipped with smoke detectors, security alarms, access cards and a safe. Guests can also benefit from a shuttle service at an additional cost, pet bowls, a pet basket, a shared lounge/TV room, air conditioning, allergy-free rooms, heating, soundproofing, packed lunches, carpeted floors, soundproof rooms, elevator, family rooms, ironing facilities, facilities for the disabled, non-smoking rooms, iron, wake-up/wake-up service, room service, bathroom emergency cord, toilet with grab rails, and wheelchair access.
The hotel is open all year round and welcomes all ages. Guests can enjoy the heated pool, pool/beach towels, pool cover, lounge or beach chairs, gym/spa locker rooms, fitness, body massage, hand massage, head massage, couples massage, foot massage, neck massage, back massage, spa/wellness packages, spa/relaxation corner, steam bath, spa, body scrub, manicures, hair removal, facials and beauty services. You can also take advantage of the hammam, the hot tub/jacuzzi at an additional cost, the sauna and the fitness centre.
The hotel staff speaks English, Spanish and French to help you make the most of your stay.
We were lucky enough to stay at Hotel de Bourgtheroulde, Autograph Collection during our stay in Rouen. We were warmly welcomed and the staff was very helpful and always ready to answer all our questions.
We were lucky enough to stay in a one bedroom junior suite which had an amazing view of the city. The room was equipped with all modern conveniences and we felt right at home.
We were also able to take advantage of the hotel's superior services and amenities, including the indoor swimming pool, the fitness room, the spa and the gourmet restaurant. We were also able to take advantage of the proximity to places of interest and means of transport to explore the city easily.
We loved our stay at Hotel de Bourgtheroulde, Autograph Collection and highly recommend this establishment.
1. Visit Notre-Dame de Rouen Cathedral: This magnificent Gothic cathedral is one of Rouen's most famous landmarks. It was immortalized by the impressionist painter Claude Monet in his series of paintings on the cathedral.
2. Discover the Rouen Museum of Fine Arts: this museum houses an impressive collection of European works of art, ranging from the Middle Ages to the contemporary era. It is located in a historic building from the XNUMXth century.
3. Take a walk in the historic district of Rouen: the Saint-Maclou district is a real architectural gem, with its half-timbered houses and cobbled streets. The Vieux-Marché district is also very picturesque, with its lively square and Sainte-Jeanne-d'Arc church.
4. Take a cruise on the Seine: a cruise on the Seine is a great way to discover Rouen from a different angle. You can admire the city's monuments from the water, while enjoying a relaxing ride.
5. Taste Normandy gastronomy: Normandy is renowned for its delicious cuisine, with specialties such as camembert, oysters, cider and calvados. You can taste these dishes in the many restaurants of Rouen.
6. Relax at the hotel spa: the hotel in Bourgtheroulde has a luxurious spa, with an indoor swimming pool, sauna, hammam and treatment rooms. It is the ideal place to relax after a day of sightseeing.
7. Attend a show at the Théâtre des Arts: this historic theater in Rouen offers a varied program, ranging from classical theater to contemporary dance. It is a must-see place for culture lovers.
8. Go shopping in the shops of Rouen: the city is full of fashion, decoration and craft shops. You can find original souvenirs to take home, or simply stroll through the shopping streets of Rouen.
The surroundings of the Hôtel de Bourgtheroulde, Autograph Collection are rich in activities for travelers in search of discovery and entertainment. Here is a non-exhaustive list of activities near the hotel, with their respective distances:
In short, the surroundings of the Hôtel de Bourgtheroulde, Autograph Collection offer a multitude of activities for all tastes and all ages. Whether you are looking for culture, sport, shopping or nature, you will inevitably find what you are looking for near the hotel.
The surroundings of the Hôtel de Bourgtheroulde, Autograph Collection are rich in quality restaurants. Here is a selection of some of them, with their distances from the hotel:
Whether you are looking for gourmet, traditional or foreign cuisine, or simply a place to have a drink, the surroundings of the Hôtel de Bourgtheroulde, Autograph Collection will satisfy you.
The surroundings of the Hôtel de Bourgtheroulde, Autograph Collection are rich in transport options for travelers. Here is an overview of the airports and public transport available in the region.
In sum, the surroundings of the Hôtel de Bourgtheroulde, Autograph Collection offer a wide variety of transportation options for travelers, whether arriving by plane or train. Public transportation is also easily accessible, making it easy for travelers to get around the area.
Hotel de Bourgtheroulde, Autograph Collection5 Star Hotel in Rouen. AMAZING! - Rouen France - ECTV
Hotel de Bourgtheroulde - Rouen, France Hotel Review
Luxury Hotels - Hotel de Bourgtheroulde - Rouen
Arrival No 103, Hôtel de Bourgtheroulde Rouen
Hotel de Bourgtheroulde
Rouen: the Hôtel de Bourgtheroulde
Places to see in (Rouen - France) Hotel de Bourgtheroulde
FOCUS ON… THE BOURGTHEROULDE HOTEL
Bourtheroulde Hotel - Rouen
1. Ideal location to discover the treasures of Rouen
2. Comfortable and elegant rooms equipped with all modern comforts
3. Gourmet restaurant and bar with city views
4. Superior services and facilities, including free access to indoor swimming pool, gym and spa
5. Proximity to sites of interest, such as Notre-Dame Cathedral and museums and art galleries.
Have you ever stayed at: `Hôtel de Bourgtheroulde, Autograph Collection`? We would love to hear your experience. Leave a opinion on Google to help other travelers make their choice.
If you are looking for more reviews of the establishment `Hôtel de Bourgtheroulde, Autograph Collection`, do not hesitate to consult his opinions on Google. If there are not enough Top Hotel France reviews, these additional reviews can give you a more complete perspective. Share your experience and help the travel community make informed choices.
Manon Forest
April 4, 2022 at 6:05 amSuperb hotel, extremely kind and caring staff. Quality services in a nice setting. Slight quack concerning the first room allocated to us because it was close to the engine room (a bit too noisy) but we were immediately changed rooms when we reported it and to apologize the hotel even upgraded to a sumptuous suite, a wonderful stay! Thank you again to your teams!!
Alexis
April 30, 2022 at 3:51 amI am pleasantly surprised and satisfied with my stay.
The service was quick organized and cordial. the Server Hugo put us at ease from the start and made us live a moment in the restaurant more than correct
The cocktails at the bar delighted us thanks to Valentin for his service and his advice
The food is really good I highly recommend this address and this Hotel which does not lack charm and history
An experience to try at least once in your life.
Gabriel Ferrino
May 8, 2022 at 6:37 pmSuperb setting in the city center.
The staff very courteous and attentive.
Quality rooms.
Very varied continental breakfast with fresh fruit prepared, large choice of savouries.
Friendly valet service.
Price quite commensurate with the service.
Mehmet Cebrail Yilmaz
August 30, 2022 at 2:39 am2 night trip to this hotel which is surely the best hotel in Rouen.
Staff at the top and very welcoming.
Fairly large swimming pool with hammam and sauna available as well. Coming home from work and having access to all this until 22 p.m. is really the best!!
Breakfast more than complete and quality.
Bar open until midnight with lots of canapes and a nice atmosphere.
The room had a view of the square
Very satisfying experience, all the comfort was there, I recommend!
Rayane (“Freeshtiime”)
September 8, 2022 at 6:45 amA wonderful stay although too short. The team is very attentive and available. The very generous breakfast. The rooms are very nice and very clean with a few little touches. Without forgetting the swimming pool which allows a delicious moment of relaxation at the end of the day after having visited the wonderful city of Rouen. Thank you all. I hope to be able to go back there very soon!
Pascal
October 1, 2022 at 1:05 pmFabulous
+Beautiful pool particularly large for a hotel pool. The exterior of the building is, in part, a historical (Gothic) monument.
-The decor of the common areas (corridors, etc.), a little sober, without charm, apart from the main room (bar under the dome).
Daniel
October 5, 2022 at 2:10 pmvery good stay. I recommend this hotel
+the welcome and attentiveness of Léopoldine, the concierge, thank you again for the compensation for the parking reservation which had not worked. The bar and the pleasant animation
-breakfast. quality of bread and pastries a bit light
Jessica
October 7, 2022 at 4:36 pmTrès bien
+Concierge staff. The spa area.
-The bar area 40min waiting to not be served….
Frederique
October 8, 2022 at 4:22 amNice
+the location, the swimming pool and the spa, the comfort of the room
very good breakfast
reception staff
-dining room decoration
fitness not up to par
the breakfast that lacked restocking at 10:30 a.m.
the breakfast staff not well trained at the reception
Sébastien
October 15, 2022 at 8:39 amVery charming hotel
+Spa Pool perfect cocktail at the bar
-The decoration of the restaurant is too cold, freezing atmosphere
Gaetan
October 16, 2022 at 11:07 pmDisappointing
+The good reception of the staff and the valet parking service was great
-Hammam, jacuzzi, restaurant was under construction so inaccessible. On the site nothing was specified that all this was under construction, yet the price of the rooms was the same. I was woken up at 8:30 a.m. by hammer blows just below my bedroom. My room did not look like the one on the photos of the reservation. The pool was cold. At the price or cost per night I find it unacceptable for all of this to happen, I was very disappointed and I would never set foot in this hotel again.
Tania
October 18, 2022 at 5:36 amTrès bien
+Warm welcome
-Parking
Yann Mallot
October 19, 2022 at 11:35 amSuperb hotel in the heart of Rouen. The staff is very friendly and welcoming. The rooms offer you optimal comfort. Little extra for the breakfast buffet which is very generous, and with specialties from the region, a real treat. After this wonderful breakfast you can go down to the basement to swim in the pool where you can relax in the sauna and the hammam. In short, if you are looking for a hotel in Rouen, go there with your eyes closed.
Marie
October 19, 2022 at 7:33 pmI do not recommend this hotel
+The geographic location
-hotel not worth 5 stars .. we had just left a 4 star, much higher!
Cecile
October 20, 2022 at 1:15 pmA relaxing stay in the center of Rouen
+the welcome of the staff on our arrival, the swimming pool, the spa, the historical side of this hotel the comfort of the room and the bed…
Thank you for the chocolate bar when we left.. little attention very appreciated
-The cost of the valet parking service: we parked our car in the maiden car park, just next door, for a lower cost.
Alexia
October 27, 2022 at 6:02 amAll right
+The swimming pool and the bar.
-The breakfast is not worth the price you pay.
Marie-Dominique
October 30, 2022 at 4:03 amA very good moment
+The quality was inconsistent at the breakfast buffet. Excellent pastries for the 1st breakfast, the 2nd day moiifraiches.
-Lack of computer sockets in the rooms. Inconvenient bedside lamp switch
Nicolas95550
October 30, 2022 at 10:50 amBeautiful hotel
+Historical monument, location, quality of bedding, spa
-Room next to AC blocks
Richard
November 3, 2022 at 1:45 pmGood but not surprising
+Excellent breakfast.
Welcoming staff
-No or little information on the services available before the stay when booking
Finishes and traces in the bathroom
Chosseler
November 4, 2022 at 8:09 pmTrès bien
+Very rich and varied breakfast. The swimming pool, hammam, sauna, spa and finess area is really great.
-Some storage in the bathroom would be welcome.
Bc
November 5, 2022 at 8:04 amA scam
+The swimming pool: only positive point (only because there are none in the other hotels)
-Breakfast at 22 euros: a joke! Nothing is prepared on the go, everything is buffet style and there is very little choice. Pastries not good (frozen) pre-made pancakes (or can also be simply frozen) cold and presented without protection. The breakfast room … a horror (restaurant room too) after waking up very early thanks to the poor soundproofing I was the first at breakfast and the floor still had leftovers from the dinner of the day before …
The rooms on the street are ultra noisy because they are poorly soundproofed: wake up at 5 a.m. by cleaning truck then garbage truck a little later. We were changed rooms for the second night and it was already better.
It is clear that there is one side of the hotel that is completely dilapidated, dirty, abandoned, where the cheapest rooms are (more than 200 euros per night anyway) and another part that is a little better maintained. but still not worthy of a 5 star rating..
In short, you will be much better off at Radisson Blue.
Christian
November 7, 2022 at 12:53 amExceptional
+All services
-Nothing everything was perfect
Guillaume
November 19, 2022 at 7:42 amFabulous
+The staff really took care of us and even gave us a little gift for our wedding.
The room was very large and well equipped!
-We had a small problem with the bath to be able to fill it we did not succeed.
Marine
November 22, 2022 at 5:40 pmInsufficient for a 5 star
+Cares
Breakfast
-The staff
Lack of seriousness for a 5 star
No commercial gesture
The fire alarm that spoils the stay (nice when you're in the shower)
Booking error (no bed kine sweat)
Restaurant
Error in the restaurant bill
Bruno
November 23, 2022 at 12:44 amAll right
+The pool
-Really a pity not to have had room service for dinners
Leda
November 28, 2022 at 3:52 pmTrès bien
+the location, the friendliness of the staff, the facilities
-I would have liked to have a coffee kit in the room, as well as more variety in the toiletries
Buckskin
November 28, 2022 at 10:03 pmBeautiful hotel in a great location
+Very comfortable spa. Good quality of care. Nice, comfortable room. Excellent geographical location. Pleasant staff. Excellent advice on restaurants, walks, etc.)
-Unique and asthmatic elevator
Blandine
November 29, 2022 at 6:28 pmWonderful hotel, in the heart of history, ideally located and very good team
+the room was very comfortable and welcoming, the swimming pool is perfectly maintained and beautiful, the same goes for the hammam, the staff is very friendly and smiling, the bar service very pleasant
-the only negative point is that the room was not systematically made in our absence despite the word put on the door handle.
We had a phone problem that we reported several times to reception. Ultimately unresolved problem.
The mini bar was not always replenished.
We also lacked soap and shampoo.
It's not serious but we wanted to point it out to you in order to improve you. we really appreciate your establishment.
Agatha
December 2, 2022 at 2:50 pmTrès bien
+Magnificent swimming pool quality of service
-Breakfast offered at 50 euro per person. the weekend and integrated into the price from Sunday to Monday.
Cold and impersonal breakfast room
Remi
December 3, 2022 at 1:11 amSublime and relaxing
+All. The reception and the bar: grandiose. The swimming pool, spacious, rather warm, is a delight. The room, large, bright, has everything you need to relax. The service, which is both simple and very professional, is perhaps the strong point of this hotel.
-I liked everything.
Sophie
December 3, 2022 at 3:46 amMagnificent
+Perfection on all fronts
-Waiting at the hotel restaurant in the evening
Jeans
December 4, 2022 at 3:23 ampleasant but chilled…
+Nice room but poor heating
Perfect pool
The commercial gesture of the management for this chilly stay
-room heating
the inefficient sauna
a lot of works in the hotel
Veronique
December 4, 2022 at 8:11 pmNice
+Pantagruelian breakfast, quiet and spacious room
-The hammam in the swimming pool area was still defective and the sauna was full I think that customers do not respect the access slots offered
Margareth
December 6, 2022 at 8:11 amSo disappointing
+The ideal location and the architecture of the hotel which remains magnificent
-What a disappointment, I was happy to stay in this hotel which seen from the outside is magnificent. Unfortunately I was disappointed by the lack of standard that one should find in a 5 star. The staff is very young and inexperienced despite a desire to do well. The cleanliness of the room leaves something to be desired because I found an unidentified fiber tuft. The height was the breakfast, a real disaster, a shame for a hotel of this range. Painfully banal hard bread, mini dry pastries without any flavor, 3 mini jars of jam, 2 small butter dishes (there were two of us) and a yoghurt, all for the modest sum of €15. In short, I do not recommend this hotel and it is urgent that the management review its recruitment and management strategy for this establishment, which has everything to enhance a stay in Rouen.
Marie
December 8, 2022 at 1:19 amThe cleaning staff was outstanding in customer relations. The valet very well as well as the reception staff
+bedding and spa
-Too many people at the pool and work in progress
Zakia
December 8, 2022 at 10:57 amidyllic setting
+We appreciated being upgraded as well as the little word of welcome.
-We were very disappointed with the breakfast.
Considering the price it is very disappointing. Ditto for the breakfast setting, reminiscent of school canteens.
We slept badly because our room overlooked the Place de la Pucelle which was too lively with bars and drunk people screaming in the square.
Nicolas
December 8, 2022 at 11:24 amFabulous
+Pleasant staff. Very good restaurant
-Pillows too soft
Bernard
December 8, 2022 at 1:30 pmvery nice and quiet place
+historic center
-nothing to say
Annie
December 10, 2022 at 12:31 pmTrès bien
+Welcoming staff, magnificent historic building in the city center, comfortable bedding, beautiful and large indoor swimming pool without the smell of chlorine, beautiful menu of treatments offered at the spa, varied breakfast buffet
-the offer of the hotel restaurant was below our expectations.
vivi souphan
December 11, 2022 at 10:28 amGreat hotel in the city center, despite a very complicated start but it is in no way the hotel's fault we had a very good stay thanks to Ilionah the reception manager who was professional in finding us several solutions, he is a very pleasant and understanding person and moreover all the hotel staff were very friendly and gave good advice. The spa and the swimming pool are simply magnificent! We will return with great pleasure! Thank you again for your warm welcome, it feels so good to find human people!
Bruno
December 14, 2022 at 4:42 pma moment of pleasure
+access to the spa, the breakfast buffet, the really pleasant and professional staff
-the complicated shower control, the air conditioning was noisy
Thomas
December 16, 2022 at 11:00 amNice
+The setting
-Breakfast
Antoine
December 17, 2022 at 8:44 amA night at the top in the Norman capital.
+The very professional and attentive staff, the spa and swimming pool area at the top, the spacious room with impeccable bedding, a few small welcome gifts and finally the very good and very generous breakfast.
-Nothing
Julien
December 17, 2022 at 9:44 pmThank you for this weekend!
+An exceptional place, a caring staff. 2 nights that felt like a week's vacation. We would have liked to have stayed longer.
-Although the room was fine, the large flat screen was planted right at the foot of the bed in the middle of the room. It may suit some. We love less.
Paty
December 19, 2022 at 9:27 pmIn the top!
+The spa and pool area was awesome!
The staff is caring.
-RAS
Anne Estelle
December 21, 2022 at 4:05 amNice but should have been magical!
+Location at the top!
Magnificent building architecture.
Very nice swimming pool and well heated.
A smiling and warm staff.
Very good bedding and spacious bathroom.
-The hotel being under construction unfortunately, the entrance was impacted. The decoration of our room was not up to the price and a 5 star:
– furniture that lacks chic, coherence and charm
– missing electrical outlets forcing us to unplug lamps for our phones
– no welcome word, no sweets on our arrival
– lights lacking charm and brightness options
– no nice books about the city
– very limited number of TV channels
– access to the swimming pool with sports machines not usable in full passage
– breakfast with “pressed” orange juice announced when we had a kind of bottled Pampryl
– not even a "don't disturb" label on our door to indicate our presence in the room
In short, for a 5 star, we expected much much better and especially in times of health crisis when we spend a lot of time in the room. In this context, you might as well lower the prices when booking. Luxury is measured and appreciated in the small details!
Estelle
December 28, 2022 at 3:09 amTrès bien
+The location, reception, swimming pool, attentive staff, cleaning dates ❤️
-Breakfast not varied enough, room and decoration to rework for a 5 star
Doriane
December 28, 2022 at 2:43 pmTrès bien
+Very good location. Very welcoming staff. Large swimming pool. Very good breakfast
-A little complicated to get to the room where it was also a little cold
Tatjana
January 2, 2023 at 4:40 pmExpensive for what it is
+Clean and spacious. Well located in Rouen. Sauna and pool are nice in this time of covid. Commercial gesture offered following our misadventures.
-Room 302. No hot water in the bathroom. I noticed it in the evening when I arrived. I thought it was going to pass. The next day same problem. It was almost time to check out. I had to get the housekeeper so she could open another room for me and get a hot shower. My companion had to take it cold in room 302.
Moreover, the day before we called the reception to see how we could make dinner with a list of recommended restaurants. The person's response was “everything is complete. You had to see this with us 1 day before your arrival or when you arrived » we were not informed of this. And no one helped us find a solution for dinner. We had to fend for ourselves.
Then I asked for room service breakfast at 9am. We woke up at 8:30 a.m. with breakfast that was not what we had ordered.
For a 5 star, I think that hurts. And it's all in the details of service for me at this standard of hotel.
Elena
January 3, 2023 at 6:30 pmThe hotel is good, the people at the reception, not always friendly.
+The breakfast very good, the atmosphere calm and welcoming.
-The welcome of the receptionist who was not very and insistently asked to give him an identity card, on the Booking does not specify that and on other hotels in France do not ask you for the Id. Finally I find in my email my carte grise from the car that worked (I don't think she really looked).
Antoine
January 12, 2023 at 6:16 amvery pleasant
+the friendliness of the staff and its availability, the building of the hotel is a marvel very well placed in the heart of the city.
-the overall condition of the establishment which is a bit dated, the size of the bathroom, too small for a 5*, this marvelous entrance courtyard which could be a fantastic medieval garden with trees.
Stéphane
January 13, 2023 at 3:30 pmvery nice
+establishment very well located, very nice spa and comfortable rooms
-the reception of the average receptionist, the same for the valet
on the other hand the next day 2 new people and everything went very well
Anonymous
January 13, 2023 at 6:16 pmFabulous
+great relaxing setting
-the VMC continues in the room which a noise not possible
Michael
January 16, 2023 at 11:41 pmTrès bien
+the valet service
-The staff was very pleasant as a whole with the exception of the reception where the female team was not smiling!
Charlotte
January 20, 2023 at 11:04 amExceptional
+The staff is discreet but always available. The breakfast was very varied and very good. We fell in love with the swimming pool which was large and at the perfect temperature.
In short, a perfect stay, we can't wait to come back.
-The room lacked outlets, which is a shame.
Sebastien
January 21, 2023 at 1:49 amPleasant stay but poor breakfast
+The room was very nice, with a very nice bathroom.
-The breakfast, which I found really average.
The tables are cleared late, the choice of eggs is limited, the service almost non-existent.
There is a real discrepancy between the hotel, the spa…and the quality of the breakfast which does not correspond to a 5 star.
Cad
January 21, 2023 at 6:05 amQuiet and very pleasant stay, fabulous location
+The very very welcoming and efficient staff, the magnificent historic building, the general atmosphere, the spa, the location in the heart of Rouen, the tranquility, the charm of the room (classic), the mix of old and modern. The breakfast is very good overall.
-the scrambled eggs for breakfast, access to the room with stairs which should be pointed out, the swimming pool which could have more jets, details which were missing in a hotel of this category (only 2 Nespresso capsules, bathrobe too small, no bedside table for my partner, the room not ready when we arrived at 19 p.m., no door or curtain in the wardrobe, no closet available to put your clothes)
Muriel
January 30, 2023 at 5:37 pmexcellent
+comfort and quality of service
-breakfast price a bit high
Karina
January 31, 2023 at 1:12 amTrès bien
+The swimming pool, the calm, the availability of the people at the reception
-Improve breakfast, add things
Audrey R
January 31, 2023 at 3:24 amMagnificent hotel. The location is ideal, in the center with many pedestrian streets and shops nearby.
The services offered at the spa, valet or room are exceptional!
We had dinner at the hotel restaurant, the food was delicious!
We recommend this hotel without any hesitation.
Oriana
February 5, 2023 at 9:39 amgood but not amazing
+the location the architecture and the swimming pool
-not very modern decoration and room too warm without windows
Sandrine
February 7, 2023 at 2:58 amFabulous
+Warm decoration, spacious room
Very comfortable bed
Spacious and comfortable bathroom
qualitative breakfast
-Many small steps (at the entrance, at the exit of the elevator then in access to the room) to pass, not ideal with suitcases
The staff can gain a little warmth in the relationship but they are very friendly
Buckskin
February 16, 2023 at 9:31 ambeautiful area
+comfortable rooms
swimming pools
the beautiful setting
-too bad the hammam was not working
a bit complicated to get a place at the bar in the evening as a customer because many people from outside and no possibility of reserving a table
Patrice
February 18, 2023 at 5:58 pmAn extraordinary establishment rich in architecture I will surely return
+Excellent breakfast there was everything and very good excellent location also with qualified staff to redo without problem I even recommend it
-RAS
Marie Louise
February 21, 2023 at 11:34 amAll right
+The exterior: The beautiful building in the center
-The interior is impersonal, not very warm.
Excessive price.
Angel
February 28, 2023 at 8:17 pmWe spent 3 days in this prestigious hotel, everything was perfect, its location is just ideal. You are in the heart of the city center with everything nearby. The downside that justifies my 4-star rating is the borderline politeness of one of the servers as well as his somewhat neglected presentation (torn pants) a shame to be looked down on in such an establishment. For the rest the staff is irreproachable, I will come back with great pleasure. You can't miss the spa which is just flawless! I would give 10 stars the staff is exceptional.
Emilie
March 5, 2023 at 8:26 pmMagnificent sumptuous wonderful to redo absolutely
+The staff was lovely, attentive, the cleanliness impeccable, the place is magnificent and the cocktails at the bar are sumptuous.
-The breakfast which is cheaper like 19 euros because we did not take it for that after I do not know the quantity and quality of the products offered
Marc
March 9, 2023 at 9:10 pmVery comfortable stay exceptional location perfect service, but false luxury too Americanized.
+the beautiful setting and location. The staff was perfect.
-The very modern treatment of the "soulless" interior; the very basic restaurant at odds with the luxury feel of the rooms. Slightly offbeat “American-style” luxury. And especially the path of real rose petals on the floor of the bedroom into the bed…. “too much”
Roman
March 10, 2023 at 8:17 pmTrès bien
+The staff and the place, the rooms are also very comfortable.
-The slightly exaggerated price of the night.
Pierre
March 14, 2023 at 8:33 amBourgtheroulde stay
+The historical context and the situation
-The tiny room
Hervé
March 16, 2023 at 12:09 pmTrès bien
+Very considerate staff. Top location. magnificent building
-Hammam out of service, disappointing given the standard of the establishment
Claeys
March 17, 2023 at 8:34 pmFabulous
+very nice spa area, friendliness of the staff, quality of the breakfast
-surprised by the state of the floor of the bar area to be renovated, given the standard of the hotel
Arnaud
March 18, 2023 at 1:32 amVery pleasant stay but room of a 3 star rather than a 5.
+Didn't take breakfast.
The building is magnificent, the situation and the neighborhood, the swimming pool very pleasant and the view of the medieval courtyard.
-The room is small, not very pleasant and a bit dated. It's quite noisy and the air conditioning (probably?) makes a funny noise every 15 minutes even if it's off.
Max
March 18, 2023 at 3:21 amTOP
+TOP
-Car parking not in the hotel, nothing to burn but when you have a luxury car it's a shame.
Caroline
March 21, 2023 at 5:29 pmGreat pool, but everything else could have been better
+excellent swimming pool
-disappointing breakfast
Karine
March 26, 2023 at 11:59 pmTrès bien
+very good location in the heart of town, masterful architecture, a very pleasant swimming pool and very comfortable bedding.
-room smaller than expected.
Claus
March 29, 2023 at 11:02 amBig disappointment I do not recommend
+Parking downtown location and swimming pool
-Terrace strewn with cigarette butts on the ground under the table. There is only one drawing set at the reception! The pinnacle is the PTD buffet due to covid which has a good back! Worthy of a 2 star! Not even bread toast a vulgar rubber glove on the placemat to help yourself! In 5 stars!!!! A single-use tong is much more classy or a table service! This covid allows great savings for the hotel! Pathetic bar service! The bartender leaves his service despite the customers still present! No accompaniment in the room in 5 cause Covid!!!!! I advise against !
Fabrice Cognard
March 31, 2023 at 4:39 pmBeautiful hotel with wonderful Architecture.
The privilege room is very valuable, especially the view of the Place de la Maid.
Very high quality breakfast.
Downsides: poor quality hotel restaurant with a service that is absolutely not up to 5 stars. The raw materials are up to a bad canteen!
The hotel bed mattress is a bit tired, but the topper saves face!
The gym is very poorly laid out with very old and little diversified equipment, for example a single bicycle. No ventilation, the chlorine in the pool next door is very annoying and unbreathable. No bottle available except a water fountain.
Positive point, the hammam is very large and of good quality.
Damien
April 6, 2023 at 3:02 amTrès bien
+The staff very available. The location. The hotel is beautiful.
-Equipment for reheating meals. The window that does not open. The sound of the hallway door echoing in the room.
Eric
April 6, 2023 at 10:32 amPerfect
+Copious and varied
-Nothing
Jean Marc
April 8, 2023 at 8:24 pmFair
+The swimming pool.
-Breakfast. The equipment of the room, lack of tablars to store.
Corinne
April 10, 2023 at 10:46 amFabulous
+The place: very beautiful historic building
The location: right in the center of historic Rouen
The Spa: superb
The bedroom: nothing is missing
-The decor of the room a bit outdated for a room of this category (prestige)
Valerie
April 12, 2023 at 7:13 amTrès bien
+Very beautiful private mansion restored into a luxurious hotel in the heart of Rouen close to all the shops, bars and restaurants.
Friendly & warm welcome and service at the reception, the room is spacious, clean & very comfortable, the equipment corresponds to the services booked, the pool/spa area is very pleasant!
-Breakfast not really up to the price (no mineral water, no fresh fruit salad, or freshly squeezed fruit juice), service not the most welcoming.
Yoann
April 15, 2023 at 1:42 pmVery poor value for money
+Very pleasant staff
-The sauna is off at 19:30 p.m. instead of 20 p.m. Breakfast varies little, even if only fresh products are offered.
Gloptrotter
April 18, 2023 at 12:21 pmExceptional
+The incredible interior and exterior setting.
Walk above the pool in the bar lounge.
The junior suite ideally located on the courtyard side.
-Nothing
Guedon
April 20, 2023 at 1:20 pmNice
+Very good dinner and super comfortable bedding
-Given the price of one night Disappointed not to have had access to the jacuzzi when everything else was open
Loïc
May 2, 2023 at 2:46 amNice
+swimming pools
-water leak from the air conditioner, dog smell => change of room
Alain
May 2, 2023 at 4:15 amfunctional aspects
+the location
-Restaurant
Thomas
May 4, 2023 at 4:38 amFabulous
+to top
-ras
Eleonore
May 5, 2023 at 3:09 amidyllic stay
+All ! The decor, the bedding, the bathroom, the equipment, the staff. Everything was perfect !
-The breakfast chocolate served slightly not hot enough. That's all !
Yves
May 5, 2023 at 5:58 amperfect
+setting and comfort
-an elevator broken down 4 days
Philippe
May 5, 2023 at 3:40 pmVery pleasant hotel friendly courteous staff very clean quiet place, the
+The hearty breakfast. Friendly staff.
-For me everything was perfect
Sylvie
May 6, 2023 at 2:44 pmKindness of the staff but adapting the furniture to the standard of the hotel
+The spacious and clean swimming pool. Very comfortable bedding.
-Table service at dinner: long wait, very cold room with drafts, no tablecloth (5 stars!), no decoration in the restaurant room (no small lights or candles). Outdated furniture, cold in the dining room. In the prestige suite, the bedside tables and the dressing table do not correspond to the category of the hotel.
Frank
May 7, 2023 at 7:52 pmExceptional
+Especially the swimming pool
-Nothing
Muriel
May 9, 2023 at 6:52 pmnice hotel but services to improve for an expensive 5 star
+very nice swimming pool and high ceilinged rooms
--no equipment in the spa type tea room you have to order expensive drinks at the bar
-no espresso machine in a room at almost 300 e
– small bathroom
Anne
May 12, 2023 at 6:35 pmAll right
+pool room location
-Spa Availability
No steam room
Dinner not made at the hotel and not brought to the room
No porter to bring luggage to the room
Frederic
May 13, 2023 at 3:24 amideally located
+the setting the bar and the swimming pool
-The bathroom
Carla
May 15, 2023 at 2:49 amFabulous
+The comfort of the bed was perfect! The bath was very large for tall people, this one was very good! And the pool was gorgeous!
-Not having a microwave in the rooms was a small inconvenience.
Christine
May 15, 2023 at 8:10 pmextremely pleasant
+the place the location the breakfast
home
-nothing
Xavier
May 24, 2023 at 7:58 amNice
+Perfect location
-Staff not quite up to par
Delphine
May 26, 2023 at 6:47 pmAll right
+the hammam, the spa, the communal areas
-the modern rooms do not have the charm of the old rooms, impersonal, moreover the VMC makes a lot of noise and made it difficult for us to sleep well, we know the hotel and it is the 1st time that we have been disappointed, too bad
Jean Marc
May 31, 2023 at 3:10 pmAll right
+The spa, the bar, the location, the facade of the hotel, the reception.
-When we arrived we discovered a yellow stain on the toilet lid, supposedly the spot of light that was leaking..
We ate at the hotel restaurant in the evening, what a disappointment..
Started with half a racis pancake with beetroot cut into cubes and a little cheese mousse, nothing cooked.. after a long wait, the dish arrived… arch-raw salmon.. tasteless rice and 3 mushrooms. It was not good, I eat better at my canteen and it costs me 5 euros. And for dessert a kind of chocolate mousse. For a menu at 33 euros it hurts because it was not good, it was long and it did not go at all with the quality image of the hotel.
So I would say it's expensive for what it is.
Cedric
June 1, 2023 at 6:14 amvery disappointing
+the location
the possibility of using the swimming pool
pretty good breakfast
-hotel that displays 5 stars but does not really show them
I was very disappointed with the price paid
the decor is more than old-fashioned, sometimes cheesy: e.g. the big leather sofas, the red carpet, the rustic bathroom
the staff is very friendly but not attentive to customers, there is a lot of discussion, my room overlooked the SPA reception, it is a priori a meeting place for staff until late, and the soundproofing is not not optimal I heard everything until the vacuuming at 21:30 p.m.
being able to see the swimming pool through the breakfast room is interesting but the windows are repulsively filthy
in short, this hotel does not deserve 5 stars and the prices charged are not justified
Laura
June 2, 2023 at 8:50 amvery good stay
+the swimming pool, the friendliness of the staff, the charm of the establishment
-somewhat disappointed with the room itself and very classic restaurant. not very good value for money
Marc
June 3, 2023 at 2:14 amNot 5 star level
+Bedroom and bedding
-Impossible to take your room before 16 p.m.
Unfriendly front desk staff
Relaxation area without any presence (time limits and quotas not respected)
Instant coffee for breakfast (!!)
Error in the note (drink added)
Thibaut
June 4, 2023 at 6:16 pmFatigue related to the noise of the vmc
+Pool
-Vmc and air conditioning noise … Horrible for sleep
Ingrid
June 8, 2023 at 9:34 pmGood but can be better
+I liked that there was a pool, sauna, spa, and treatments. Rather quiet.
Pianist
-There were stains on the sheets and on one of the bathrobes. The furniture is damaged. There are no windows in the bathroom. the toilets are not separated from the shower. The towels given to join the swimming pool are damaged.
There is not enough grip.
Harold
June 12, 2023 at 5:53 pmNice stay
+sauna hammam swimming pool location valet service reception room upgrade
-I had indicated that we were coming on the occasion of our wedding anniversary and my wife's birthday, so certainly we were upgraded (not even sure if it was for the occasion because at no time mentioned) I would have appreciated a small gesture when we arrived in our room, a quick note? A glass of champagne ? but nothing… disappointed) The breakfast room is not warm at all, it is very cold unlike the rest of the establishment.
Bathroom shower head unworthy of a 5 star
hateful spa reception: I give my name, my booking time, they can't find me and worse, they tell me twice "I don't understand what you're telling me" with a drunken look...I got annoyed by telling him from looking at her reservations, her colleague came to her rescue and found us within 2 minutes…
Marina
June 21, 2023 at 3:28 amTrès bien
+Superb hotel ideally located in the heart of Rouen. The pool area is great for relaxing at the end of the day. I advise you to have a drink at the bar in a nice setting.
-The pool temperature a bit cool.
Jean-Luc
June 25, 2023 at 12:43 amWe had a good rest anyway.
+the setting, the availability of staff
-the room has a rather unpleasant blowing noise.
the cleaning was not at the top we found a bottle cap of water under the bed.
the spotlights in the hallway of the bedroom did not work