Welcome to Carcassonne, one of the most romantic and atypical cities in the south of France, famous for its citadel perched on a hill. If you are looking for a moment of rest and relaxation, do not miss our selection of the 5 best Spa hotels in the city. You can enjoy top-quality wellness facilities, such as indoor and outdoor swimming pools, saunas, hammams and massage rooms, as well as elegant and comfortable rooms for an unforgettable stay in Carcassonne.,
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- Discover the medieval city of Carcassonne from the comfort of SOWELL HOTELS Les Chevaliers. Enjoy comfortable rooms with city views, a buffet breakfast and traditional cuisine. Receive expert advice from the staff to discover the region. Book now for an unforgettable experience!
Top Hotel France presents Les Chevaliers, a 4-star hotel located in the Languedoc-Roussillon region in Carcassonne. Nestled in the heart of the city, Les Chevaliers is a haven of peace and comfort for travelers looking for an exceptional stay. With its prestigious address at 2 bis Rue des Calquières, this renowned establishment is the ideal place to discover the charms of the medieval city of Carcassonne.
History
Hotel Les Chevaliers was founded in 1926 by the Sowell family, a family of English origin who settled in the Carcassonne region at the beginning of the XNUMXth century. At the time, the hotel was a small country inn that welcomed travelers passing through the region.
Over the years, the hotel has undergone several transformations and expansions to become the prestigious establishment it is today. While retaining its charm of yesteryear, the hotel Les Chevaliers now offers modern comfort and top-of-the-range services to its customers.
The Sowell family has always been very attached to the history and culture of the region, and this is reflected in the decoration and the atmosphere of the hotel. The walls are decorated with paintings and works of art that bear witness to the history of Carcassonne and its surroundings, and the rooms bear the names of the knights who marked the history of the city.
Today, the hotel Les Chevaliers is managed by the fourth generation of the Sowell family, which perpetuates the tradition of warm welcome and quality service which has made the reputation of the establishment.
Stay at the magnificent SOWELL HOTELS Les Chevaliers in Carcassonne for an unforgettable experience
If you are looking for a comfortable and well-located hotel for your stay in Carcassonne, look no further! The SOWELL HOTELS Les Chevaliers is the ideal place to discover the medieval city. Located just 10 minutes walk from the medieval city and two minutes walk from the Aude, the hotel offers a breathtaking view of the Old Bridge. In addition, free Wi-Fi is available for all guests.
Comfortable rooms with a view of the medieval city for a peaceful stay
The hotel rooms are equipped with all modern comforts to provide you with a peaceful stay. Choose your favorite room and enjoy a view of the garden or the medieval city thanks to a private terrace. So you can relax and admire the beauty of the city.
Enjoy a buffet breakfast and traditional cuisine for a delicious lunch or dinner
In the morning, start your day off right with a buffet breakfast served daily. The hotel restaurant offers traditional cuisine and local specialties for a delicious lunch or dinner. You can also enjoy the view of the medieval city while having a drink on the terrace.
Take advantage of the wise advice of the reception staff to discover the region
The reception staff, speaking Spanish and English, will be happy to provide you with practical advice on the region to make your stay even more pleasant. You will be able to discover the best places to visit and the activities not to be missed. Carcassonne Airport is the closest, just 4 km from the hotel.
Book now your stay at SOWELL HOTELS Les Chevaliers in Carcassonne
Do not miss the opportunity to stay in this magnificent hotel to discover the medieval city of Carcassonne. Book your room now to enjoy all the comforts and breathtaking views of the city. We look forward to welcoming you!
5 good reasons to choose the establishment: SOWELL HOTELS Les Chevaliers for your next stay
Top Hotel France strongly recommends the establishment: SOWELL HOTELS Les Chevaliers for the following 5 reasons which will make your stay an unforgettable experience:
1. Ideal location to discover the medieval city of Carcassonne
2. Comfortable rooms with a view of the medieval city for a peaceful stay
3. Buffet breakfast and traditional cuisine for a delicious lunch or dinner
4. Expert advice from the reception staff to discover the region
5. 4-star hotel offering all modern comforts for an unforgettable stay.Housing type
Sowell Hotels Les Chevaliers offers a variety of accommodation types to meet the needs of all travelers. Standard Double Rooms come with a comfortable double bed, while Standard Twin Rooms have two single beds for travelers who prefer to sleep separately.
For those who need a little more space, the large double bedrooms provide additional space to relax and unwind. Spacious twin rooms are also available for travelers who need more room to move around.
Classic Triple Rooms are perfect for families or groups of friends, with two single beds and a sofa bed to sleep up to three people. The Garden View Twin Rooms offer wonderful views of the hotel gardens, while the Garden View Double Rooms offer stunning views of the surrounding area.
Triple Garden View Rooms are also available for travelers who need a bit more space. For those seeking a bit more luxury, the Deluxe Double Castle View Rooms offer stunning views of the neighboring castle, while the Deluxe Twin Castle View Rooms offer an unforgettable stay experience.
Finally, the deluxe triple rooms with a view of the castle are perfect for families or groups of friends looking for a little more space and comfort. Whichever type of accommodation you choose, you are sure to have a comfortable and enjoyable stay at Sowell Hotels Les Chevaliers.
Equipment and amenities
Sowell Hotels Les Chevaliers is an establishment that offers a wide range of services to meet the needs of its customers. The rooms are equipped with toilet paper, towels, a private bathroom with a toilet, free toiletries, a hair dryer, a bathtub, linens, a wardrobe or a wardrobe, a sun terrace, a garden, a coffee machine, a desk, a flat-screen TV with satellite channels, a telephone, a bar and of a restaurant.
Daily housekeeping and wake-up service are also available to guests. The reception is open 24 hours a day and meeting/banquet rooms are also available at an additional cost.
To ensure the safety of its customers, the establishment is equipped with fire extinguishers, smoke detectors, a security alarm and access cards. The rooms are also equipped with a safe, air conditioning, carpeting, lift, heating and facilities for the disabled.
In addition, Sowell Hotels Les Chevaliers has a spa and wellness center for guests who wish to relax and rejuvenate. Services in English, Spanish and French are also available to meet the needs of international customers.
Reviews and Ratings Top Hotel France
We had the opportunity to stay at the SOWELL HOTELS Les Chevaliers in Carcassonne and were impressed by the warm welcome and the quality service. The rooms are comfortable and offer a magnificent view of the medieval city. In addition, the staff was very helpful and provided us with practical advice for discovering the region. The buffet breakfast was varied and delicious, and the restaurant offers traditional cuisine and delicious dishes. In short, it was a pleasant experience and we highly recommend SOWELL HOTELS Les Chevaliers in Carcassonne for your next stay.
Contact information
https://www.sowell.fr/hotel/les-chevaliers/ +33413910054
To know
- “arrival time”: Until 11:00 p.m.
- “departure time”: From 16:00 p.m. to 0:00 a.m.
- “pets allowed”: Pets are allowed (a supplement may apply).
- “Accepted methods of payment”: Maestro, Mastercard, Visa, Cash
- “spoken languages”: English, Spanish, French
-
Traveler Reviews
Franck
June 22, 2023Très bien
+Bell hotel room correct literary correct balcony and view very nice
-Not being able to adjust room temperature.
Pierre-yves
June 13, 2023meh.
+The bedding is very average, the situation and the view are good,
-The somewhat forced politeness of the staff who seem to expect a good note in return.
Christophe
June 11, 2023All right
+The super comfortable bed
-I would have liked to have a view of the city, which I had asked for if possible, too bad
pascal laurence
June 10, 2023Very nice hotel, pleasant and quiet.
Ludovic
June 6, 2023perfect
+the view from the room, the room with a small terrace, the garden
-RAS
Marianna
June 3, 2023Très bien
+The room was fine, clean, comfortable, spacious enough for one person, correct for two people, the view of the court, but I hadn't asked for the view, the location very quiet. The position of the hotel very well, close to everything.
-there was no minibar (you are a 4 star) and no room service. For breakfast if you only want a coffee and a croissant, you have to make the full breakfast. Damage. The coffee maker in the room was fine, but with room service the problem could be solved. For the suitcases, either on arrival or on departure, we had to carry them with the cart to the car. No porter! still it's a 4 star
Jeans
June 1, 2023Fabulous
+The cleanliness the friendliness of the staff the comfort of the bed
-There are no breakfast trays
Sylvie
June 1, 2023exellent
+the staff always with a smile and available
-lack of parking
Christian
May 27, 2023Very pleasant stage where everything was at the meeting
+All the setting, the services, the meal, the service, the cleanliness and the comfort
-Nothing
Thierry
May 27, 2023Very nice home
+great welcome
-shower pressure
Pauline
May 26, 2023Très bien
+Very friendly and very smiling staff. Our dog was well received. Nice room.
-No privacy on the terrace.
Florence
May 25, 2023Fabulous
+Room view of the magnificent city of Carcassonne
-No parking at the hotel Underground city parking nearby closed at 20 p.m.
Marie
May 23, 2023superb location / very small room / a lot of privacy on the terrace
+the location
-no privacy on the private terrace.
Mercier
May 18, 2023a very nice establishment close to the ramparts and the medieval city. the city center on foot …
+the staff, the welcome … at the top!
-no parking, but paid parking at 200m
Sandrine G. from St Christophe
May 10, 2023A beautiful place, plush, warm, a little boudoir, with pleasant music that is low enough for a conversation. I enjoyed the calm there. A good choice of cheese and charcuterie as well as pleasant virgin cocktails. Too bad there is not a dessert or a sweet dish to finish after the snacks. Thanks again to the host for his impeccable service and my Pimm's. See you soon.
patou17410
May 9, 2023Fabulous
+The location near the citadel The very hearty breakfast. The outdoor terrace.
-In the bedroom I would have preferred a shower instead of the bath and separate toilets. There is no private parking.
Sabrina Monbruno
May 8, 2023Too bad...Beautiful setting but the Jazz evening spoiled by the man who welcomes and seats the customers. He installs us, then says to us "on the other hand you consume!". What a lack of class for this kind of place. When I make the remark to him, his only answer will be that he has to pay the singer and the pianist. All of this was out of place and deplorable for a 5-star hotel! I'm not even talking about the waiting times to be served. My evening was ruined as soon as I arrived.
Christophe
May 6, 2023Carcassonne
+Upgrade to a room with a terrace overlooking the city
-Aging bedding
Amélie
May 2, 2023Fabulous
+The comfort of the bedding, slept incredibly well. The view of the city, magnificent, as well as its location near the old bridge, great
-the soundproofing of the rooms, compared to the neighbors, the price of the breakfast
Matthew
April 23, 2023All right
+The perfect bedding The view and the superb location
-We were room 304 some things were not up to a room over 210€/night. For your reputation it should be remedied: The damaged walls The shower head which flows very badly (the small one) A screw on the towel rail radiator slightly unscrewed The air conditioning which cannot be adjusted from the room. And above all... A reflection of the evening staff. I went to borrow a pen from them this Saturday, September 3. In front of me the very polite young men then before getting into the elevator I hear them laugh at me and say "he gained confidence, he asks for a pen...". In short, you guys are pros, you work at the reception of a 4-star hotel, you're no longer children who make fun of people when they're in a group. And then if there's something that bothered you about my attitude, you had to tell me to my face, so that I understand what's wrong with politely asking if it's possible to borrow a pen. In short, you were not discreet in your teasing and I heard... Too bad you tarnish the image of the establishment and the work of your other colleagues who gave us a pleasant welcome. Those concerned will no doubt recognize each other.
Françoise
April 12, 2023Fabulous
+The small terrace with a magnificent view of the citadel.
-That there is no on-site parking. Access by car complicated in the maze of small streets especially as there was work.
Lucas
April 11, 2023one night too short
+the excellent view
-nothing
Travelers
April 10, 2023Très bien
+Location of the hotel near the Cité de Carcassonne. 20 minutes on foot. 5 minutes by car. Quiet hotel. Helpful staff. Decent breakfast
-Sewer smell in the room on arrival. And in the bathroom, there was no bottom drain in the bathtub but the receptionist provided it to us at our request.
Yoann
April 9, 2023Très bien
+The welcome, the view of the restaurant
-The air conditioning did not work well after I was not asked for help at the reception my Apart from that nothing to say
Christian
April 4, 2023very good overall
+good welcome, good breakfast a bit expensive
-cold scrambled eggs too bad
Buket BBD (Globetrotter)
April 2, 2023Cozy atmosphere, jazz concert, this place is magnificent.
Cedric
March 30., 2023A very nice hotel in a good location with very friendly and competent staff.
+The breakfast was plentiful and the staff very friendly.
-There was no pressure in the shower.
Patrice
March 29., 2023A remarkable stay
+A breathtaking view of the room on the citadel with the Aude in the foreground! Superb... Very good breakfast
-The bathroom radiator blocked and overheated without being able to turn it off. The difficulty of moving in a room that is too cluttered with furniture and lacks a light source in front of the wardrobe.
Stecy
March 26., 2023simple, effective and good value for money
+the place, the room, the breakfast, and especially the view of the city
-Nothing to report
Amber
March 24., 2023very pleasant stay
+Very caring staff who do everything to make our stay pleasant (restaurant reservations, ask us what we need, etc.). Very comfortable bedding. Very good breakfast with a wide variety of choices. The location is perfect.
-Absence of fridge ode and soundproofing not 100%.
Claire
March 14., 2023good location and great staff
+Very nice staff, very welcoming.
-the bedding and the rooms for 3, too small I took a second one
Alban
March 12., 2023All right
+the location is ideal, the view of the citadel too
-no hot water in the rooms, even the one we were lent to wash
Franck
March 10., 2023very nice stay.
+Everything was perfect.
-TV didn't have all the channels.
swear word
March 10., 2023Très bien
+Very good geographical location. Good balance between comfort and price. Practical and good meal
-Baggage handling. Remote parking
Rachel
March 4., 2023very good welcome and beautiful room, I recommend
+The location of the hotel near the city
-The shower fittings in the bathroom are defective
Daniel
February 28, 2023Pleasant stay, quiet night, breakfast at the top.
+Clean hotel (super clean), quiet, welcoming. Ideal location near the city. Comfortable and well equipped room.
-The readability of the site for the reservation. I was convinced that I had booked a room with a balcony-terrace (garden view) and that was not the case. On the other hand, a reading light on the side of the bed was damaged and defective when I entered the room... At this price/night, it's disappointing.
Denise
February 24, 2023tb
+beautiful and service
-no one at my late arrival
Sabrina
February 23, 2023great I recommend
+the view and the location in relation to the city
-the proximity on the terraces with the neighbors
Jean-Jacques
February 21, 2023very good.
+the friendliness of the staff
-I thought the activities: sauna, spa, hamam were free for hotel guests. So we didn't go there.
Philippe
February 19, 2023No parking
+Very good welcome and good information given to visit and eat
-No private parking at the hotel (however covered parking 5 minutes away)
Guy
February 18, 2023Unfortunately too short
+Diversity, very good installation.
-The freshness of breads and pastries. The absence of trays.absence of small containers for jam.
Pascal
February 17, 2023Très bien
+location, friendliness of staff
-average room soundproofing
Morgan
February 14, 2023Incredible view of the medieval city
+Upgrade and location
-Room insulation, no fridge
Inès
February 12, 2023very comfortable
+modern room, beautiful bathroom, very comfortable beds, view of the walls, private terrace
-with the view of the walls there is a big road below which makes a little noise but closing the window is fine
Lilianne
February 12, 2023Ideal stay to enjoy, in a short time, Carcassonne.
+The location of the hotel, facing the city, is ideal. Only the old bridge to cross to be in the city on foot. Given the few people at this time, we were upgraded and had a room with a terrace overlooking the city. View of the city also from part of the dining room and the restaurant terrace.
-Significant number of restaurants closed on Tuesdays in the city. We were not able to dine in any of the restaurants we had selected
Anna Batoeva
February 11, 2023Every time I'm in Paris, I like to come back to this wonderful and calm place. In the small cozy lounge with deep and mysterious colors located near the bar, one feels the mystical touch of history, mixed with the refined taste of tea and delicate cuisine. I highly recommend it.
Reeds
February 5, 2023Très bien
+The location and the tranquility of the place. Friendly and available staff. Comfortable room but a bit cramped. Excellent view of the city from the hotel garden.
-The restoration left something to be desired. Very bad management, problems in the kitchen. Out of three meals taken on site, only one was satisfactory. A small example we never got fresh bread for breakfast.
Elsa
February 2, 2023Fabulous
+Pleasant staff, very cozy room Superb dinner, breakfast also no complaints.
-Too bad there is no shower and no hair dryer...
Pascal
January 27, 2023Recommend
+Hearty breakfast
-Breed
Proceedings
January 22, 2023Très bien
+- Ideal location for visiting the medieval city and the city center. - Comfortable bedding. - In-room amenities
-Expensive breakfast (15€) Mold in the bathroom and the shower seal was gone so we had water in the bathroom.
Christmas
January 16, 2023something exceptional for you
+Quality of bedding and room very good; welcoming staff. Excellent breakfast buffet
-the breakfast price is a bit high; the pre-reservation with invoicing of 1 euros is not very clear.
Eve
January 7, 2023the reception was perfect
+location and hospitality
-a bit small and old but clean
Novels
January 3, 2023I will be back on my next trips.
+Great welcome. Great city view room. The staff was very nice to upgrade me because there was room. Very pretty establishment. Very comfort.
-The only downside is that there is no private parking, since it is right in the center. However, an underground parking package is offered.
Céline
December 30thCorrect
+Comfortable, quiet and hearty breakfast
-The cleanliness of the average bathroom for a 4 star. The credenza was dusty, stained with cleanable marks, plus hair stuck to the heights around the mirror
Marylaure
December 30thFabulous
+The location, the beautiful terrace with a view of the medieval city, very pleasant. The great professionalism and kindness of the people at the reception.
-Attention works in the street, at the moment, which complicates access to the hotel, park in the Gambetta car park.
Pierre Laboisse, President and CEO of Aledia, a leader in nanowire-based MicroLED technologies for the displays of tomorrow
December 30thto do again because very pleasant
+space. decoration view of the city of Carcassonne the balcony the professionalism of the staff the decision to upgrade us
-the lack of parking. breakfast a bit impersonal
Marion1724
December 20thExcellent hotel and splendid view of the city of Carcassonne.
+Very nice hotel with a splendid view of the city. Excellent comfort and very professional welcome. Great comfort and calm.
-Nothing
Mathilde
December 19thGood for a weekend
+the view of the city
-the state of the walls of the room which was damaged, the dirty bedding which is borderline for a 4 star … In addition, the room had dust
Carole
December 11thAll right
+The location, the view, the breakfast, the very pleasant staff
-In the bathroom the joints are missing or blackened. The water goes under the glass.
ismaella
December 11thAwesome
+I really liked the view of the castle it was incredible, the professionalism of the staff makes the stay even more pleasant without mentioning the surprise of the upgrade thank you very much
-Nevertheless I would have liked to have access to the indoor swimming pool
Thibaud
December 10thFabulous
+The view of the castle and its private terrace
-The water pressure in the shower
Jérôme
December 9thVery nice location and very clean
+Great view
-Lack of staff at the reception, often nobody.
Milomir
December 9thProfessional
+Comfortable hotel
-The formula with dinner included I arrived 15 minutes late and they refused to serve me and reimburse me I find it small and I will relay this message so that other people do not get fooled I found myself 22 p.m. looking for where to eat on a Sunday evening (the customer is king) I recommend
nour ibrahim
December 7thOne of the most beautiful hotels that I have been able to discover in Paris. Only 20 rooms but which are decorated with taste and lots of charm. We are transported to another era. We were in the Mata Hari room, a cozy atmosphere that invites you to travel. The welcome from the receptionist was very warm with a quality service worthy of the 5 stars of this hotel. Possibility of privatizing the swimming pool.
Hervé
December 2thvery good hotel stay facing the city easily accessible on foot
+the very warm welcome upon my arrival, the beautiful breakfast and the view of the room on the Cité from the large individual terrace
-the narrowness of the rooms and the absence of “DO NOT DISTURB” plates. Cleaners do not knock before entering the rooms!
Michel
November 28, 2022great time
+magnificent view golf and tennis
-average acoustics
Josette
November 25, 2022Très bien
+Comfort Decoration Friendliness listening
-Unusable safe Some TNT TV channels not available
Jean Marc
November 24, 2022Very good
+The reception of the staff, the view, the location, the cleanliness of the room and its layout
-The breakfast I am disappointed with the quality of the products offered with the exception of the very good coffee
David
November 23, 2022step
+the situation, the bedding
-breakfast
Lorenamazaudb
November 22, 2022Perfect other than that little detail.
+Reception, refined decoration, view of the city. Amenities, bathtub
-.The shower head hs..forced to take a bath. Too bad for a 4 *
Rémi
November 22, 2022Très bien
+The location, superb view of the city, and the breakfast
-The state of the bathroom and its equipment all dilapidated
Olivier
November 21, 2022Très bien
+The bedroom, the bathroom, the view of the castle On the other hand, the cushions are too soft
-The bedding
Jean-Luc
November 18, 2022Fabulous
+Very nice location; great view; excellent welcome; lack trays at breakfast.
-Nothing.
Valerie
November 17, 2022it went well
+the friendliness of the staff
-the bedding
Valérie
November 16, 2022good stay and very warm welcome
+warm and friendly welcome at the reception (upgrade)
-disappointing breakfast after the passage of a group of 8 am there was not much left at breakfast lack of staff
Francoise
November 16, 2022pleasant, comfortable, no unpleasant surprises.
+the reception of the staff, the location which allows you to visit the city center on foot, the parking in the hotel, the decoration of the nice restaurant and the fact of having at the reception a fairly complete documentation on the history of Toulouse.
-the view from the room on the boulevard but this is in line with the location in the city center
Audrey
November 14, 2022Très bien
+The room at the top Pleasant staff Breakfast very very good.
-The half-board meal in the evening, nothing exceptional, even disappointed for a 4 star. The food arrived cold.
Annick
November 13, 2022Good short stay
+The welcome of the staff and their kindness and location in relation to the City
-RAS
Anaïs
November 13, 2022Fabulous
+The location, the restaurant service in the evening, the calm, the setting.
-Breed
David
November 10, 2022Très bien
+The view as advertised for the Perfect Reservation
-The lack of private parking at the hotel And lack of electric light in the room
Audrey
November 10, 2022Very good stay
+Very nice room with balcony
-Poor breakfast for a 4 star
Philippe
November 6, 2022Fabulous
+room with a view of the citadel
-average breakfast buffet
Karine
November 6, 2022Fabulous
+All
-Pay parking
Christine
November 1, 2022Fabulous
+The staff is very helpful and responsive
-A little old
Jf
October 28, 2022Pleasant stay to visit the city 15 min walk, it goes up a bit.
+Helpful and attentive staff. This hotel has rooms with a view of the city, and others with a view of the courtyard. The lunch room offers tables with a view of the city. Many services are possible, do not hesitate to consult their site.
-There is no internal parking at the hotel but there is a secure underground municipal parking lot nearby.
Philippe BILLIARD
October 24, 2022Cozy and intimate hotel with a beautiful history in a very quiet area. Tasting of very good tapas in the evening and breakfast in the lounge with a beautiful glass roof: only downside for a 5*, the breakfast extras which could be included in the service.
Pascale
October 24, 2022Très bien
+View
-Soulless. Without heat. No enhancement of the place. The minimum you have to go get your own drinks at the bar etc...⁸
Thouvenel
October 23, 2022Pleasant stay
+15 min walk from the city of Carcassonne. Nice view from the terrace on the city
-Public car park nearby to park the car. Not very practical and you have to add 7 euros per day
Cindy
October 23, 2022Very good choice !
+Very comfortable bedding, excellent breakfast with lots of choice! Very welcoming staff. Very good dinner too. Beautiful view of the city from the restaurant!
-No parking at the hotel
Boudot
October 23, 2022Good but..
+Ideal location, full and varied breakfast. Spacious room. Comfortable bedding.
-The cleaning in the hotel is strangely organized. No way to tell the cleaners whether or not you want them to clean the room result they have to knock on the door and ask. A simple small panel to hang on the wrist would save time and avoid being disturbed in the morning. Besides that, the doors slamming every two minutes when housekeeping is going on is really annoying.
Yvane
October 22, 2022We enjoyed our stay in your hotel which was really close to the medieval city.
+We were upgraded to a room with a view of the medieval city and a terrace. We couldn't have asked for better. Thank you so much.
-There were quite a few internet connection cuts in the room.
Aurélien
October 15, 2022way
+comfortable bedding
-mold in the bathroom
Laurie
October 14, 2022Très bien
+Very friendly staff and very good breakfast
-The state of the bathroom, the "city view" terrace half hidden by another building, no privacy on the terrace or only a grid separating us from the adjacent rooms, the products available (tissues, shower gel. ..) were empty.
Boris
October 10, 2022Fabulous
+Geographical location in relation to the city and the town centre. View of the city and along the Aude
-Access by car, non-existent hotel parking. No small fridge in the room.
David
October 2, 2022step
+the situation ´ the bedding
-breakfast
Sylvie Delbreil
September 25, 2022The setting is cozy and intimate. On the other hand, the cocktail menu is limited: only one cocktail per type of alcohol, and the menu does not correspond to the one on their website. The charcuterie and cheese boards are good but not exceptional considering their price, apart from the excellent liver sausage. The Côte de Bourg Rouge is disappointing.
Steve
September 11, 2022Having been in the habit of coming long enough to drink hot chocolate in the living room, I had always been accustomed to a welcome worthy of this place. The big disappointment The price of chocolate became exorbitant €11 and the welcome was worthy of a brasserie. The waiter asks to pay right away because he doesn't have time and seeing my astonishment at the price he tells me that's how it is. Very poor reception and unworthy of the status of this hotel, I will not return. The arrogant and flippant attitude in a place like this is just not possible. Unworthy of Oscar Wilde.
Catherine Chenal
June 29, 2022I came for the Thursday night jazz concert at the hotel bar. No need to book.
Travelers
June 26, 2022I am delighted to have stayed at the Hotel Les Chevaliers de Sowell. The location of the hotel is perfect, just 20 minutes walk from the Cité de Carcassonne or 5 minutes by car. This allowed us to enjoy this beautiful medieval town without having to worry about finding parking. The hotel is very quiet, which is ideal for resting after a day of sightseeing. The staff is also very helpful and available to answer all our questions. We appreciated their warm welcome and their professionalism. The breakfast offered was correct, with a choice of pastries, breads, jams and hot drinks. That was enough to start the day off right. In summary, I highly recommend the Hotel Les Chevaliers de Sowell for its ideal location, calm and helpful staff. It is an excellent choice to discover the beautiful city of Carcassonne.
Inès
November 25, 2021I recently stayed at Les Chevaliers by Sowell Hotels and was pleasantly surprised by the standard of accommodation. The room I stayed in was modern and spacious, with a nice bathroom and very comfortable beds. I particularly appreciated the view of the walls and the private terrace which allowed me to enjoy the outdoors in complete privacy. During my stay, I was also able to take advantage of the hotel's facilities, such as the swimming pool and the restaurant. I was impressed with the quality of the food and the attentive service from the staff. All in all, I highly recommend Les Chevaliers by Sowell Hotels for anyone looking for quality accommodation in pleasant and comfortable surroundings. The combination of modern rooms, magnificent views and quality services makes it an ideal choice for discerning travelers.
Marion1724
May 6, 2021I had the opportunity to stay at the hotel Les Chevaliers of the SOWELL HOTELS chain and I am delighted with my experience. First of all, the location of the hotel offers a breathtaking view of the city, which is very pleasant. In addition, the comfort of the hotel is excellent, with spacious and well-equipped rooms to meet all guest needs. The welcome I received at the hotel was very professional, which added to the pleasure of my stay. The staff members were friendly and helpful which made my stay even more enjoyable. In addition, the calm of the hotel is a major asset, as it allows you to rest and relax in a peaceful environment. In short, I highly recommend Les Chevaliers from the SOWELL HOTELS chain to anyone looking for a comfortable, professional and peaceful stay. With its ideal location, excellent comfort and warm welcome, this hotel is a perfect choice for all travelers looking for an unforgettable stay.
- Daily price: €238.
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- Discover the Hotel du Roi & Spa by SOWELL COLLECTION, a luxury establishment located in the historic district of Carcassonne. Enjoy an upscale restaurant, room service and free Wi-Fi. The rooms are equipped with all the necessary comforts for a pleasant stay. Book now and enjoy the breathtaking view from the hotel terrace. Ideal location to discover the city and its surroundings.
Top Hotel France is proud to present the prestigious establishment Hotel du Roi & Spa by SOWELL COLLECTION. Nestled in the heart of the Languedoc-Roussillon region, this 5-star hotel is a real gem in the city of Carcassonne. With its prestigious address at 3 Rue des Calquières, this luxury establishment offers its guests an unforgettable experience in an exceptional setting. Discover now all that the Hotel du Roi & Spa by SOWELL COLLECTION has to offer.
History
Hôtel du Roi & Spa by SOWELL COLLECTION is a luxury establishment located in the medieval city of Carcassonne, in the Languedoc-Roussillon region. The hotel was founded by Mr. Sowell, a luxury hotel enthusiast, who wanted to create a unique and refined place for demanding travellers.
The history of the hotel goes back several centuries, when the building was a mansion belonging to a noble family of the region. Over the years, the house was transformed into a charming hotel, before being bought by Mr. Sowell who undertook a complete renovation to make it a 5-star establishment.
Today, the Hôtel du Roi & Spa by SOWELL COLLECTION is an emblematic place in the city of Carcassonne, offering its customers an exceptional setting in which to relax and discover the riches of the region. With its spa, indoor swimming pool, gourmet restaurant and luxurious rooms, the hotel is a destination of choice for travelers looking for authenticity and charm.
Situation and setting
Located in the historic district of Carcassonne, Hotel du Roi & Spa by SOWELL COLLECTION is a luxury establishment surrounded by a peaceful garden. It is just 700 meters from the Maison des Mémoires and 1,5 km from the famous Carcassonne Cathedral, providing an ideal location for exploring the city.
Its advantages
The hotel offers an upscale restaurant to enjoy local dishes, a 24-hour reception to meet all requests, room service to guarantee the most comfortable stay and free Wi-Fi throughout the hotel. all of its premises to stay connected. These assets make the Hotel du Roi & Spa by SOWELL COLLECTION an ideal choice for demanding travellers.
Bedrooms
The hotel rooms are equipped with a coffee machine for a gentle awakening, a private bathroom with a luxurious shower, fluffy bathrobes and slippers to relax after a long day. All rooms are equipped with satellite TV for entertainment and a safe to protect your valuables. Family rooms are perfect for family trips.
Breakfast
A buffet breakfast is served on site to start the day off right. Breakfast is made with fresh, local produce to give you a real taste of the region. It's a great way to discover the local gastronomy.
Namely
Hotel du Roi & Spa by SOWELL COLLECTION has a terrace offering stunning views of the historic city of Carcassonne. The terrace is equipped with comfortable chairs to relax and parasols to protect from the sun. It is an ideal place to relax after a day of sightseeing.
Near
The hotel is located near the Grain d'Sel media library, a place of culture and entertainment, the district court for business travelers and the Grain d'Arts media library for art lovers. The nearest airport is Carcassonne, just 6 km away for easy access to the hotel. The location of the Hotel du Roi & Spa by SOWELL COLLECTION is ideal for exploring the city and its surroundings.
5 good reasons to choose Hotel du Roi & Spa by SOWELL COLLECTION for your next stay
Top Hotel France strongly recommends the establishment: Hotel du Roi & Spa by SOWELL COLLECTION for the following 5 reasons which will make your stay an unforgettable experience:
1. Ideal location in the historic district of Carcassonne
2. Upscale restaurant and room service for a comfortable stay
3. Rooms equipped with coffee machines, bathrobes and slippers to relax
4. Buffet breakfast made with fresh and local products
5. Terrace offering a breathtaking view of the historic city of Carcassonne and proximity to cultural and business venues.Housing type
Choosing the type of accommodation is an important step when booking accommodation. The Hotel du Roi & Spa by SOWELL COLLECTION offers a variety of accommodation types to meet the needs and preferences of each guest.
The standard double room is equipped with a large double bed and is ideal for couples or solo travellers. The City View Suite offers a large double bed in the bedroom and two sofa beds in the living room, sleeping up to four people.
The junior suite is available in two options: with a sofa bed and a large double bed or with two double beds. This option is ideal for families or groups of friends.
The Accessible King Room is designed to meet the specific needs of those with reduced mobility. It is equipped with a large double bed and offers easy access to hotel facilities.
The deluxe double room with castle view is available in three options: with a large double bed, with two double beds or with a double bed. This option offers stunning views of the castle and is ideal for guests who want to enjoy the view.
The Superior Twin Room with City View is equipped with two single beds and offers a panoramic view of the city. This option is ideal for travelers who prefer twin beds.
The double room with terrace is available in three options: with a large double bed, with a double bed or with two double beds. This option offers a private terrace to enjoy the sun and the fresh air.
Finally, the standard double room is equipped with two double beds and is ideal for families or groups of friends.
In sum, the Hotel du Roi & Spa by SOWELL COLLECTION offers a variety of accommodation types to meet the needs and preferences of each guest. Whether you are traveling alone, as a couple, with family or friends, you will certainly find the option that best suits your needs.
Equipment and amenities
The Hôtel du Roi & Spa by SOWELL COLLECTION offers a full range of services to ensure a comfortable and pleasant stay for its customers. The rooms are equipped with all the necessary amenities, such as toilet paper, slippers, private bathroom with free toiletries, bathrobe, hairdryer, shower, alarm clock, outdoor furniture, sun terrace, garden, coffee machine, socket near the bed, fireplace, satellite channels, telephone, television, pay-per-view channels and wine/champagne at an additional cost.
The hotel restaurant offers children's menus at an additional cost, breakfast in the room, bar, minibar, street parking, daily housekeeping, concierge service, wake-up service , fax/photocopying (surcharge), express check-in/out (surcharge), business center (surcharge), 24-hour front desk, meeting/banquet facilities (surcharge), and room service.
Guest safety is a priority at the Hôtel du Roi & Spa by SOWELL COLLECTION, with fire extinguishers, surveillance cameras in common areas, smoke detectors, security alarm, access cards, security 24 hours a day and a safe. The rooms are also equipped with air conditioning, elevator, heating, ironing facilities, facilities for the disabled, non-smoking rooms, iron and upper floors accessible by elevator .
For those looking to relax, the hotel offers spa/wellness packages, spa, steam room at an additional cost, hot tub/jacuzzi at an additional cost, massages at an additional cost, spa and wellness center extra. The hotel staff speaks English, Spanish and French to meet the needs of international guests.
Reviews and Ratings Top Hotel France
We had the opportunity to test the Hotel du Roi & Spa by SOWELL COLLECTION and were very satisfied with our stay. The room was clean and comfortable, the hotel services were impeccable, and the staff was very professional and helpful. The breathtaking view of the city from the terrace particularly seduced us.
The restaurant was excellent and offered a variety of local dishes. We also appreciated the breakfast, served in a calm and serene setting.
The spa is a magnificent oasis of well-being and relaxation. The masseurs are very talented and the range of treatments offered is one of the most complete.
In summary, we are very satisfied with our stay at the Hotel du Roi & Spa by SOWELL COLLECTION and recommend this luxury establishment to travelers looking for an unforgettable stay.
Contact information
https://www.hotelduroi.com/ +33430340147 https://www.facebook.com/sowellofficiel/ https://www.instagram.com/sowellofficiel/
To know
- “arrival time”: Until 12:00 p.m.
- “departure time”: From 16:00 p.m. to 0:00 a.m.
- “pets allowed”: Pets are allowed (a supplement may apply).
- “Accepted methods of payment”: Maestro, Mastercard, Visa, Cash
- “spoken languages”: English, Spanish, French
-
Traveler Reviews
Malika
June 25, 2023Très bien
+The place is beautiful
-Lack of equipment in the rooms we were three we only had two bathrobes... Staff not suitable for a 5 star...
Laurence
June 19, 2023All right
+The location is central with a magnificent view of the medieval city. The welcome is pleasant, the room comfortable.
-However, the service was deplorable. An obvious lack of staff and organization. Breakfast was good but not exceptional
Anthony
June 16, 2023All right
+Large room air conditioning works nikel
-NOT enough water pressure fridge that doesn't work due to having trouble getting hot water. the doors that don't close and the double bed that knows how to stick a single bed
paresi
June 15, 2023Très bien
+The location, the reception and the bedding.
-By choosing the view of the citadel, we had the noise of the road and the outside (ground floor terrace). The insulation of the windows is not sufficient Room too small
Lawrence Pascal
June 12, 2023Reception: very helpful and smiling staff Room: very nice room on the 3rd floor, magnificent view of the citadel, impeccable cleanliness, and well equipped, comfortable bedding Breakfast: for 25e a lot of choice, you can book it without problem Parking: next to the hotel 25th rate per practical day. Hotel restaurant: too bad table a bit small, and cold main course, very good desert A very nice hotel deserves 5 stars
Alexandre
June 11, 2023wonderful stay
+its geographical location facing the city of Carcassonne with a magnificent view. The kindness of the staff and their smiles. Very good breakfast and beautiful rooms. it is very easy to park right next to it for free. The children are already asking to go back when we left yesterday! they really liked the swimming pool and the large outdoor chess set.
-nothing
Sandy
June 10, 2023Hotel not to be missed
+The friendliness of all the staff
-Maybe room service could work longer hours
Louis
June 10, 2023Leisure or business, do not hesitate.
+The reception, the decoration, the ease of communication with the establishment. Breakfast, as well as most of the different services offered.
-Not much, this hotel totally deserves its 5 stars.
Evgeniya
June 9, 2023Fabulous
+The location is awesome
-Parking lot is busy, like the restaurant for dinner
Laura
June 5, 2023Good hotel well located!
+Super rich varied breakfast! Perfect cleanliness! Great room size and free mini bar!
-Bar and restaurant menu to be provided in the rooms Room service to be specified. Swimming pool to be heated.
Gonemomo
May 24, 2023Correct, but not at the top expected for a 5 star
+In general, atmosphere and decor not very warm. Very sad dining room, and very average quality of the meal, this last point being the most negative in terms of value for money! Otherwise, good level of services, staff with very diverse skills, but full of good will! Very good location, and for the rooms with a view of the city of Carcassonne, exceptional image of the ramparts!
-Warmer atmosphere and decor. Quality of the food served
Joel
May 22, 2023Very good stay
+Very good location.
-Poor water drainage....
Stefany
May 20, 2023All right
+the location, gym and swimming pool
-we took a room for 2 adults and a child the bedding was small and very uncomfortable too bad in a 5 star hotel!
Antoine
May 13, 2023very very good hotel
+the comfort, the perfect location, the services and the decor
-TV technical problem
Florence
May 12, 2023By no means a 5 star.
+The location of the hotel. The bedding. Breakfast.
-Minimalist reception, very unprofessional for a 5 star hotel.
Cristina
May 12, 2023All right
+The buffet room not at all functional
-No cutlery on the tables. Unfriendly staff Spa closed, customers notified once there.
Philippe
May 6, 20235 stars, nice address
+very nice hotel, very well located, very professional and attentive reception, attentive to the customer, beautiful swimming pool equipment, gym, hearty breakfast, 5-star room and bedding
-parking a bit complicated especially with large vehicle, otherwise nothing to complain about, very nice hotel
Sandrine
May 5, 2023We are satisfied with our stay but for a 5 star we expect a little more!
+We liked the view from our room on the terrace The indoor swimming pool The garden the calm the restaurant very good cuisine Welcoming staff The room and the spacious bathroom
-Absence of porter We had to ask for the room to be made Impossible to eat in the restaurant in the evening because there was a group. No solution offered Indoor pool water cold
Aliette
May 2, 2023perfect
+everything is exceptional: the view, the decoration, the bathroom
-the temperature of the pool a little cold but frankly it's a detail
Guillaume
April 26, 2023Très bien
+breakfast, bedding, room size
-the swimming pool (small), the under-equipped gym, the shower with little pressure and sometimes no hot water.
Pauline
April 23, 2023Have a nice weekend in Carcassonne
+Good location, the hotel has a very nice view of the medieval city. Very clean and comfortable room. Part of the professional including three very pleasant and kind
-Small room problem on arrival which was resolved fairly quickly but be careful to write down the information correctly. Some staff are not very professional, a receptionist lying on the sofa in the lobby after we had a drink at the bar in the evening, no discomfort. Also a waiter who drops a glass of wine on the floor which explodes into a thousand pieces and does not pick it up and another who was very pissed off.
Lionel
April 10, 2023Nice rooms, poor service
+Superb rooms, well placed 10 minutes walk from the City, beautiful view of the City
-Disappointing service for this standard. We had requested two rooms side by side with our children, we were two floors apart. It was perhaps not possible but the answer “it is managed by the reservation not by us” leaves something to be desired Pool area disappointing - still no service (we are told towels are available, there were none) - outdoor space not at all pleasant In the rooms a mixer tap would be appreciated. WC from the 90s. In short, not at the level of a 5* And ridiculously expensive breakfast
Patrick
April 10, 2023good except no sauna available
+nice performance
-regrettable for a hotel of this category that only the swimming pool is available and that for the sauna you have to book
Chantal
April 8, 2023VERY GOOD STAY WITH THE ABOVE BEMOL WHICH WAS SOMEWHAT THE REST
+the room and the hotel in general very comfortable beautiful rooms huge bathroom. Very accessible price
-the price of breakfast very expensive I forgot to take my laptop in the room I was asked more than 15 euros to send it to me it seems to be a service charge!!!! a bit petty for a star hotel.
Carole
April 4, 2023have a good stay
+location near the city
-a hot water problem one morning and the TV remote control broken
micheau
April 2, 2023Good hotel but disappointed by the lack of understanding of the reception
+The room and the calm
-The day before I had phoned to find out if there was a restaurant, I was told yes but I was not told that I had to book, for the parking lot as well. The room was too far for a 93 year old and I who had just had heart surgery, I asked for a room closer but I was not answered
Charlotte
March 27., 2023Très bien
+Very comfortable bed, spacious room. Very new hotel near the city.
-Unpleasant reception staff and check-in very quickly without explanation. No private parking No restaurant Very average breakfast for a 5 star
Evelyne
March 21., 2023excellent stay
+spacious room, very comfortable bed, quiet.
-the bathroom, small, lack of space to put our toiletries for a couple, no cups for toothbrushes. faucets: a mixer in the shower and sink would be a plus.
Alice
March 17., 2023All right
+The cleanliness of the hotel and the comfort of the room. The kindness of the manager to bring me solutions to a problem of parking reserved in advance by me but not available on my arrival for lack of error of taking into account in their software?! 2 parking spaces were supposed to be allocated to us but nothing in the end so complicated when you arrive with your fully loaded car. To have offered us a free aperitif to all my family to apologize for this oversight of parking reservation.
-The error & the management of the parking spaces within the hotel, it is difficult to accept for this standard of hotel but I admit that the staff were really charming to make us forget this inconvenience. The waiting time for cocktails at the hotel bar (about 15 to 20 minutes just to take the order): indeed the bar seemed to be managed by a single person who also served in the hotel restaurant in the evening , so impossible for this person to do his job well....?! Ditto a little incomprehensible for this type of establishment, it would have been necessary to ask the reception staff of the hotel, for example, to come and lend a temporary hand in the room to prevent customers from suffering from the lack of staff: judicious decision in my opinion at a critical moment...
Andre
March 16., 2023calm and nice view of the city
+friendly and knowledgeable staff location
-nothing in particular
Francis
March 13., 2023All right
+MAGNIFICENT LOCATION AND VIEW OF THE CASTLE
-THE PARKING IS NEARBY, WITH A VERY CORRECT PRICE. BUT NO PRIVATE PARKING OR PARKING SERVICE. MISSING A RESTAURANT.
Sonja Vlaar
March 8., 2023very disapointed
+below our expectations
-the room, view of the terraces of the other rooms the hotel does not inherit me 5 stars
Johana RADEGONDE
March 8., 2023Beautiful hotel ideally located. A room with a breathtaking view of the city of Carcassonne by day as well as with the lights of the night: magic. A restaurant serving very refined cuisine and an excellent breakfast before going to visit the city just a stone's throw from the hotel. A very welcoming and caring staff.
Laurent
March 6., 2023a nice stay but not up to the ranking of the hotel
+the view of the city, eat outside.
-the privatized restaurant and not available on the 2nd evening. HS gym equipment.
Sebastien
March 4., 2023Very well placed but really review the very disappointing breakfast
+Big room
-Bath with a latch that we could no longer remove once put in Bed small Very disappointed with the breakfast not up to par (hard fruit, more cheese and orange juice)
Sophie
March 3., 2023Fabulous
+The more than perfect location, the neat decoration, the comfort of the bathroom (bath and shower) the view from the terrace and the restaurant, the swimming pool.
-Staff not necessarily up to the standard of the establishment (friendliness, hospitality). Broken toilet brush. Too bad the restaurant menu is not available anywhere.
Benomar
February 28, 2023Très bien
+pity that parking is still charged 20 euros
-the position near the center
Céline
February 27, 2023Nice
+spacious and beautiful room very kind and helpful staff very well located overlooking the city
-pool heating broken down during our stay cleaning could be more thorough (dust accumulated behind the furniture) the plants on the balcony are not maintained => dying
Skwalb
February 24, 2023Good establishment but not at the level of a 5 star...
+The staff was very friendly and attentive, the room very pretty and well decorated (TV with Miracast, large bathtub, minibar...)
-5 star establishment but not to the standard of a 5 star... Barely a 4 star. No restaurant on site, swimming pool not very clean.
Sofia
February 23, 2023super nice
+the location in front of the medieval city and its magnificent view. the size of the bedroom and the large family bathroom.
-the mattresses are not at all comfortable especially the one for children it is a shame because it is very important especially in a 5 star.
Aurelie
February 17, 2023Pleasant stay.
+Very well located, close to the city of Carcassonne. Extremely well equipped, spacious rooms. Very pretty premises and exteriors. Staff attentive and pleasant.
-Complicated accessibility. The non-functional bathtub, impossibility to empty the water from the bathtub... Lots of dust visible and not visible in the room but also in the breakfast room, not worthy of a 5*...
Marc
February 16, 2023Exceptional
+Very nice staff. The spacious rooms. The cleanliness of the premises.
-RAS
Sylvie
February 16, 2023Recommended hotel.
+Very nice location and wonderful view. Very varied breakfast.
-That the entrance to the spa is paid at the rate of 25 euros per person per hour for a 5 star hotel.
Marie_yvonne
February 14, 2023Fabulous
+Very nice room friendly staff
-Not too many choices at the breakfast buffet The flow of the shower bulb is too low and the hot water takes a while to heat up
Florian
February 13, 2023Short but enjoyable.
+Staff, view, room quality, swimming pool and breakfast.
-The soundproofing of the room and the opposite of the terraces.
Guillaume
February 13, 2023beautiful view pity for the spa which is paying
+a very nice room with a great view of the castle of carcao
-Too bad to charge for the spa and not specify it in the ad
Sébastien
February 13, 2023Très bien
+The room, the place, the view
-Client service. Apart from the evening receptionist, very nice & very professional, thank you to her!
Katia
February 6, 2023Très bien
+good location, satisfying and plentiful breakfast
-the bathrooms that we cannot close which wakes up the rest of the family when used early in the morning
Christelle
February 6, 2023Fabulous
+Deco location bathroom
-Not being able to access the restaurant or room service at 19:30 p.m.
Gilles
February 2, 2023Fair
+the hotel is located close to the citadel, the rooms are large and very comfortable, the bedding is exceptional!
-When we arrived, the car park was full, we had to go to the public car park and pay for the night... Moreover, when we arrived in the room, the latter had already been used! customers showered and used the bed, then asked to change rooms; but the cleaning had not been redone. Luckily there was another room left, otherwise we would have had to stay in the first one. It is still a 5 star hotel! We talked to the management the next day, who offered us a drink in compensation.
Marco
February 1, 2023Fabulous
+Nice and helpful staff Good breakfast and great location
-Lack of parking to be at the top
Stéphane
February 1, 2023Fabulous
+Calm
-Bathroom opposite the WC
Vincent
January 31, 2023Where did the 5 stars go?
+Unfortunately, nothing to fill in this section
-Hotel that looks more like a seminar hotel than a real 5 star. Baroque gothic decoration à la Ardisson from the 90s. Very small swimming pool with 3 deckchairs. Long cold corridors. Even the scrambled eggs failed. We had booked (and paid for) 2 nights and we only stayed one, that's to say
Annie
January 21, 2023failure to respect the reservation
+the location
-the laxity of the staff
Buckskin
January 17, 2023A very successful wedding anniversary
+Excellent location between the castle and the bastide (everything can be done easily on foot). Exceptional view of the historic site from the balconies and the breakfast terrace. Hearty breakfast.
-Small downside: the breezes seen between the terraces do not mask the view of the neighbor at all.
Lermoyer
January 14, 2023Very warm welcome and good advice on where to eat. Excellent choice for a one-night stopover in Carcassonn.
+Room with breathtaking view of the city on the top floor Separate toilets The pleasant setting The calm
-Hotel car park less secure than the public car park Door to the terrace which did not lock Trace on the walls Curtain with holes
Luigi Alessandrello
January 10, 2023Doesn't deserve 5*****! Let me explain The staff is not very professional and not very available… On our arrival… full parking lot! No valet service! No luggage service in the room! Broken faucets Defective tv screen, shower gel not replaced, no room service at the end of the afternoon… in short, lack of rigor and prestige Dog paying but prohibited in a large part of the hotel
Laure
January 8, 2023Superb 5 star hotel
+The comfort, the quality, the welcome of the establishment (thank you and congratulations Colombine), the very hearty breakfast. Ideal location because close to the medieval city.
-The fairly cold temperature of the indoor pool. Really a shame because the swimming pool is sublime but even when swimming the water was too cold, we could not stay there for too long. The mattress a little tired ... watch your back
Nicolas
January 4, 2023Perfect
+A great value for money even if 5 stars It may be a bit overestimated!!!!!
-Nothing special but if it's a real 5 star the preparation of the room. For the night is part of a 5 star service. But the whole remains more than very good
Anthony
January 2, 2023Great times in Carcassonne!
+I liked the beauty of the place, the proximity to the citadel, the quality of the bedding, the very pleasant staff, the cookies on arrival...
-Not being able to enjoy the swimming pool due to maintenance, the TV reception not working (bad weather?), the shower floor flooding in 30 seconds...
Cyril
December 30thnothing fancy but good value for money
+well-located property; Very good breakfast with a view of the city. nice room
-lack of cleanliness throughout the hotel especially for a 5 star.
Chambéry
December 24thcalm and well-being
+the location and the friendliness of the team
-nothing
Brigitte
December 14thTrès bien
+good and nice breakfast buffet
-lower the volume of the elevator voice
Amélie
December 11thnice, we will be back
+location, rooms
-the service at the bar too long, the swimming pool not warm and not very clean (halos on the ceiling as well, which does not go with the standard of the hotel)
Isabelle THOMAS
December 10thNice location for this hotel but does not deserve the 5 stars. Rather cold welcome, no access to the Spa, impossible to book treatments directly, non-functional blind in the room, not repaired despite request. Average bedding: lower back pain, mini bar available free of charge. Copious and varied breakfast but evening menu rather poor in choice.
Samantha
December 10thFabulous
+very comfortable bedding pleasant space of the room separate toilet perfect hotel welcome
-no door in the bathroom shower taps difficult to adjust
Karine
December 9thAll right
+Comfortable, spacious, well-equipped (iron, coffee, tea, water, etc.) and welcoming room. Large bathroom with tub and shower. The hotel is well located at the entrance to the old bridge with a beautiful terrace overlooking the bridge and the ramparts.
-When we arrived, parking was extra, which is not clearly explained on the booking site. The staff has cleared customs on Booking which is not acceptable for a hotel group that must master its communication. In the bathroom, one of the sinks was clogged and one of the glass walls of the shower was off its axis. We only stayed one night so not important to us but it's 5 star. This should be controlled. The spa is independent of the hotel contrary to the impression that one can have with the title "hotel and spa". It is an institute attached to the hotel with its own schedules. No information or reservations are made by the hotel. Only a QR code is given to you!
David
December 6thFabulous
+Great location, indoor pool, spacious rooms
-Expensive breakfasts
Charlotte
December 5thPleasant and well located hotel, a little overpriced
+I appreciated the friendliness of the staff, the comfort of the bedding and the location of the hotel.
-I was disappointed by the restaurant: quality of food and service (our server told us that the local wine was Chateau Crozes and brought us Crozes-Hermitage, explaining that it was a kind of Crozes chateau, specialty of the region...). It's okay not to know. I just wish he had called a better trained colleague. I regretted that the pool only opens at 10am. We couldn't take advantage of it. While my happiness at the hotel is to take a dip in the pool before breakfast and a long day of sightseeing.
Francoise
December 4thTrès bien
+The bedding The well-thought-out bathroom The high-end materials
-On our arrival the young reception staff lacking experience But everything went well
Corinne
December 2thGreat
+Superb hotel and beautiful garden at the foot of the city. All the staff are pleasant. Spacious and clean room. Outstanding breakfast/brunch. The swimming pool was welcome after a long drive and the perfect dinner on the terrace. It was only a stopover in this hotel, but it was exceptional.
-Small flat on the separations of the balconies, not vegetated.
Herve
November 30, 2022a good surprise we did not expect such a pleasant stay
+the staff is charming and the breakfast perfect
-That the two twin beds retained be transformed into a large bed which led to a move to a different room, smaller and less well
Stephanie
November 30, 2022Very nice hotel at the foot of the city
+The ideal location for visiting the city of Carcassone, the decoration and cleanliness of the rooms, the hearty breakfast and for all tastes, the bathroom with its round bathtub
-Mattresses too hard
Abdaram
November 28, 2022All right
+Nice hotel with nice decoration. Very well placed between the City and the Bastide. Superb view from the interior garden towards the Cité. Spacious and well equipped room. Catering teams.
-The TV did not work nor the internal telephone. Forced to go through his cell phone to contact the reception. Problem not solved despite several complaints. The tone used by the person at the reception, arrogant and taking us high, when we ask him if the problem had been solved.
Caroline
November 24, 2022Fabulous
+The location, a beautiful hotel, the room, the reception, the breakfast
-the pool a bit dark
S
November 23, 2022Très bien
+Very nice staff Extra view Jazz concert on the terrace Spa
-Common pool cleanliness Shower drainage problem
Pierre Laboisse, President and CEO of Aledia, a leader in nanowire-based MicroLED technologies for the displays of tomorrow
November 20, 2022excellent welcome and availability at all times.
+simplicity, generosity and availability
-the cold of the initial room replaced very quickly by an adequate room
Other
November 16, 2022good
+the view, the staff
-adapted, depressing and exaggerated signage
Ferrero
November 13, 2022Fabulous
+Nickel
-Room from 16 p.m.
Francoise
November 13, 2022Fabulous
+The location very pleasant staff room with a view of the ramparts
-Breed
Julien
November 8, 2022Fabulous
+The view of the citadel, the location, the friendliness of the staff. And the quality of the cocktails at the bar.
-Excessive breakfast price
Claire Anne
October 30, 2022All right
+magnificent hotel with an exceptional view in the room and equipment at the top, ideal location for visiting the city, good breakfast
-pity a problem with the shower which did not flow, faucet not fixed to the sink
Colette
October 27, 2022Fabulous
+The hospitality of the staff was great! We had a meal the first night and really top! very fine.
-It would be good to serve some appetizers with the aperitif, it was a bit lacking.
Julien
October 23, 2022Très bien
+Everything, the hotel is very beautiful, the staff very very pleasant, the size of the room and the bathroom, the terrace .....
-I find it a pity that there is no parking lot and when you arrive at 20:05 p.m. too late, the city's underground car park is closed and it was a hassle to find space. Damage. That's the only complaint I can make.
Alain
October 17, 2022Comfort and sobriety
+Beautiful and luxurious room
-Difficult parking but reception arrangement
Baelen
October 16, 2022Fabulous
+A big favorite and a big surprise! We booked at the last moment, we went to Carcassonne on a whim, on returning from a stay. The hotel is splendid, and when we saw the room we were even more surprised (especially the corner bath in the room + the shower + the large terrace). The quality/price ratio is magical. We were in Toulouse just before in a much more expensive room and full of problems. Just amazing! The reception is great too! Just perfect ! Go there with your eyes closed.
-No complaints. Everything was sublime.
Nicolas
October 15, 2022we will return
+the quality the calm and the friendliness of the staff but above all the cleanliness.
-absolutely nothing …
Frederic
October 13, 2022Very good for visiting the city.
+The rooms are very comfortable, spacious and well soundproofed. The hotel is quite well located to access the city and visit. The bathroom is very large.
-The staff is not experienced enough, the two girls at the reception were very young, perhaps in training. They were unable to answer our questions, such as how to set the alarm clock in the room which was not on time. Which restaurants to eat, out of the 3 restaurants, 2 were closed. The spa is not part of the hotel, although it is written spa in the name of the hotel, amazing! moreover it was closed!
Laurent
October 9, 2022That happiness
+The location near the city is a good asset, a royal breakfast and perfect room comfort for the price
-No private parking, but free parking nearby
Jeans
October 5, 2022Nice
+Spacious bathroom, comfortable bedroom
-Seen from my room
Aurore
October 4, 2022a very good stay in this beautiful hotel
+the spacious room with a view of the city, the bedding, the staff, the bar, the swimming pool…
-we couldn't get the TV channels at all well in the room, too bad and we hadn't noticed that we had to book even for the jacuzzi
Here
October 3, 2022A very well located hotel!
+Very nice hotel located opposite the City of Carcassone! Free parking nearby The quality of the Bar The presence of a bathtub and a shower in the room
-The breakfast, for the price, honestly you will hardly have better than a breakfast in any hotel, consider finding another place.
Diana
October 1, 2022I am awaiting reimbursement for the night we canceled for health reasons
+Especially its location
-The dozens of emails I received to pre-register
Yolande
September 21, 2022I had the chance to stay at the Hôtel du Roi & Spa by SOWELL COLLECTION and I must say that I was pleasantly surprised by the quality of the accommodation. The location of the hotel is just perfect, located in a quiet and peaceful area, yet close to many sights and attractions in the city. Room comfort was also outstanding, with modern amenities and premium bedding. I particularly liked that the room was spacious and well lit, providing the perfect setting to unwind after a busy day. Finally, the calm of the hotel was a real asset for me. I was able to enjoy a restful sleep thanks to the soundproofing of the room and the absence of outside noise. It allowed me to wake up refreshed and refreshed every morning, ready to explore the city. In summary, if you are looking for a comfortable and well-located hotel, I highly recommend the Hôtel du Roi & Spa by SOWELL COLLECTION. You will not be disappointed by the location, comfort and calm of this quality establishment.
Maureen Perly
September 15, 2022Assigned an uncleaned room to begin with. In another clean room this time, we see the traces of the cleaning bucket emptied in the bathtub, and the toilet bowl lacks cleanliness, the cupboard shelf with dust, no remote control for the TV and after the having claimed 3 times, the TV which cuts constantly because of the faulty network. The cleaning is not done around 17:30 p.m. when you return to the room... The hotel is certainly very well located but all this is far from what you can expect from a 5 star, with an obvious lack of staff , it's too bad. A good point for breakfast and in particular the delicious scrambled eggs, but it lacks a coffee machine, the other being taken over by other customers. If you want to spice up your stay, go ahead, otherwise go your way!
Valerie Rizzo Bouin
August 2Thank you to the whole team for having so well organized and managed the event of a lifetime: our wedding. We received such a warm welcome and extraordinary attention. The meal was delicious and the wine pairing perfect. We will return without hesitation.
Patrice Ronreycha (“LPGMR”)
July 23, 2022One night spent at the hotel and the conclusion is as follows A 5-star setting but a 3-star service. Convenient parking but difficult to maneuver and expensive. A service to review even if we are aware that it is difficult to find staff. In the room cobwebs above the bay window, hair in the shower, and a television that works once in 2. Positive point friendly staff at reception and hearty breakfast.
Lisa Ferrari
May 21, 2022We stayed one night with our 1 year old. It was just perfect. Adorable and competent staff, a magnificent and cozy suite where we felt good with our little boy. Plus, an excellent meal delivered to your room for more peace of mind because with a baby in the evening it's much more comfortable to be directly in your room. I can highly recommend this hotel and for sure we will be back. Thank you to the young dark-haired woman at the reception, who in addition to being extremely competent and worthy of the staff of a 5-star establishment, she was adorable with our son and always smiling. Thank you to the team of the Hotel du Roi
Fab Azerty
May 19, 2022Really insufficient soundproofing of the rooms, you can hear the noise of showers and toilets from neighboring rooms or above. Water leaking from the tap, bathtub drain broken, not at 5 star level. During breakfast you have to wait for the tables to be cleared and straightened, of course it's not that bad but not at the level of a 5 star. Reception staff very smiling and friendly unlike the staff in the room. A beautiful hotel but too many faults, not up to the standard of a 5 star for me
Marine Manual
April 21, 2022Despite the access which is a little cashed, the effort is well rewarded. The courtyard is located opposite the wall of the Cité de Carcassonne, it is really very well placed and very pleasant to spend a very pleasant moment whether solo as a couple or with the family. The welcome and the service remain really very very professional because I really have a lot of positive things to say so don't hesitate, it's worth the detour...
Mignot
July 6, 2021I had the opportunity to stay at the Hôtel du Roi & Spa by SOWELL COLLECTION, and I must say that I was pleasantly surprised by the quality of the establishment. First of all, the setting is absolutely idyllic. Located in the heart of nature, the hotel offers breathtaking views of the surrounding mountains, which creates an atmosphere of relaxation and serenity. Then, the services offered by the hotel are simply at the top. The spa, for example, is a real haven of peace where you can recharge your batteries in peace. The care offered is of high quality, and the staff takes great care of the customers. Moreover, speaking of the staff, I would like to emphasize their kindness and professionalism. In particular, I would like to thank Eden and Léa, as well as the young man who ran the bar at the end of the afternoon. They were of great help throughout my stay, and contributed to making my experience at the Hôtel du Roi & Spa by SOWELL COLLECTION unforgettable. In conclusion, if you are looking for a place to relax and recharge your batteries in an idyllic setting, I can only recommend the Hôtel du Roi & Spa by SOWELL COLLECTION. The services are of high quality, the staff takes great care, and the atmosphere is conducive to relaxation and serenity. Thanks again to the whole team for this memorable stay.
Lauresther
June 3, 2021I had the opportunity to stay at the Hôtel du Roi & Spa by SOWELL COLLECTION and I must say that I was pleasantly surprised by the quality of the services offered. The room was spacious and comfortable, with a very nice modern and well equipped bathroom. I particularly appreciated the small detail of the high-end toiletries provided. Dinner at the hotel restaurant was also a lovely experience. The room was original and cozy, with a warm and friendly atmosphere. But above all, the quality of the dishes offered was excellent. I savored every bite and I must say that I was amazed by the chef's creativity. The service was also impeccable, with efficient and friendly staff who were able to meet all my requests. In summary, I highly recommend the Hôtel du Roi & Spa by SOWELL COLLECTION for a quality stay. Whether for a business trip or a romantic getaway, this establishment will offer you all the comfort and refinement you need. I can't wait to go back the next time I'm in the area.
- Daily price: €391.
Enter your dates to check prices and availability. Book now and treat yourself to an unforgettable stay at great rates!"
- Stay in a medieval castle and live a unique experience at the Hotel de la Cite Carcassonne - MGallery Collection. Enjoy a magnificent setting with a view of the Saint-Nazaire church, rooms equipped for your comfort, an exceptional culinary experience and services for your comfort. Ideally located near Carcassonne train station, book now to live this unforgettable experience.
Top Hotel France is proud to present the renowned establishment, the Hôtel de la Cité & Spa MGallery. Nestled in the Languedoc-Roussillon region, this 5-star hotel is located in the charming town of Carcassonne. With its ideal location on Place Auguste Pierre Pont, the Hôtel de la Cité & Spa MGallery offers its guests an unforgettable stay experience in a historic and luxurious setting.
History
Hôtel de la Cité & Spa MGallery is a prestigious establishment located in the fortified city of Carcassonne, in the south of France. The hotel was founded in 1909 by a local businessman, Mr. Paul Bascou, who wanted to create a luxurious place to stay for travelers passing through the region.
Over the years, the hotel has hosted many famous guests, such as Winston Churchill, Salvador Dali and Charles de Gaulle. In 1997, the hotel was completely renovated and modernized, while retaining its original charm and authenticity.
Today, the Hôtel de la Cité & Spa MGallery is a place of choice for discerning travelers looking for luxury accommodation in a historic and picturesque setting. With its world-class spa, award-winning restaurants and elegant rooms, the hotel offers an unforgettable experience to all who are lucky enough to visit it.
Stay in a medieval castle
Hotel de la Cite Carcassonne - MGallery Collection is a unique hotel located in a medieval castle, inside the ramparts of Carcassonne. You will be transported back in time while staying at this historic establishment. The setting is magnificent, with a garden and an outdoor swimming pool offering a breathtaking view of the Saint-Nazaire church. Guests can enjoy free wired and wireless internet access to stay connected during their stay.
Rooms equipped for your comfort
All rooms at Hotel de la Cite are equipped with an iPod docking station so you can listen to your favorite music during your stay. Some rooms also have a balcony with a view of the city, so you can enjoy the view from your room.
An exceptional culinary experience
The Hotel de la Cite Carcassonne - MGallery Collection offers an exceptional culinary experience. You can enjoy regional specialties and a breakfast with homemade pastries in the summer brasserie-restaurant. If you're looking for a more refined dining experience, you can dine at the Michelin-starred Barbacane Restaurant. You can also enjoy a cocktail at the bar to relax after a busy day.
Services and activities for your comfort
The Hotel de la Cite Carcassonne - MGallery Collection offers a range of services and activities for your comfort. Guests can enjoy a wine tasting in the on-site cellar to discover local wines. If you want to explore the area, you can book a river cruise or use the shuttle service to get around easily. If you have a car, you can use the hotel's private car park at an additional cost.
Close to everything
Hotel de la Cite Carcassonne - MGallery Collection is ideally located near Carcassonne train station and just 61 km from Narbonne. You can easily explore the area from this central location. Private parking is available on site at an additional cost for your convenience. Book now for a unique experience in a medieval castle.
5 good reasons to choose Hotel de la Cité & Spa MGallery for your next stay
Top Hotel France highly recommends Hotel de la Cité & Spa MGallery for the following 5 reasons that will make your stay an unforgettable experience:
1. Stay in a unique medieval castle
2. Rooms equipped for your comfort
3. Exceptional culinary experience with regional specialties
4. Services and activities offered for your convenience, such as wine tasting and river cruise
5. Central location close to Carcassonne and Narbonne train station to explore the region easily.Housing type
There are different types of accommodation to suit everyone's needs and preferences. Hotels usually offer rooms of different categories, ranging from classic rooms to deluxe suites.
The Superior Double Room with a king-size bed is an ideal option for couples or single travelers looking for a comfortable and spacious space to rest. This type of room is equipped with a large double bed and often offers a view of the city or the surrounding area.
The classic room with a king-size bed is a more economical alternative for travelers looking for comfortable accommodation without spending too much money. This room is also equipped with a large double bed and can offer a view of the city or the surrounding area.
The Junior Suite is a more luxurious option for travelers seeking a larger, more comfortable space. This suite is equipped with a large double bed and a sofa bed, providing additional sleeping space for families or groups of friends.
The Family Room is an ideal option for families or groups of friends looking for a comfortable and spacious sleeping area. This room is equipped with two single beds and a large double bed, offering enough space for up to four people.
In summary, the different types of accommodation offer options to meet everyone's needs and preferences, whether traveling alone, as a couple, with family or friends. The hotels offer a variety of rooms and suites to suit all budgets and comfort requirements.
Equipment and amenities
The Hôtel de la Cité & Spa MGallery offers a wide range of services for a comfortable and relaxing stay. The rooms are equipped with all the necessary amenities, such as toilet paper, towels, bath or shower, slippers, free toiletries, bathrobe, hair dryer, linens, wardrobe or a wardrobe, extra large beds (> 2 meters long), a sun terrace, a terrace, a garden, a socket near the bed and a clothes rack.
Additionally, the hotel offers tours or classes around local culture, as well as temporary art galleries and evening entertainment. Guests can also enjoy a desk, flat-screen TV with satellite channels, telephone, fruit, minibar, restaurant, bar, tea and coffee making facilities and breakfast in the room. Children's menus and special diet menus are available on request, as well as a snack bar.
The hotel also has a charging station for electric vehicles, parking accessible to people with reduced mobility, concierge service, luggage storage, 24-hour reception, games board games/puzzles, daily housekeeping, ironing service, dry cleaning, laundry/laundry, and meeting/banquet facilities (surcharge).
Security is a priority at Hôtel de la Cité & Spa MGallery, with fire extinguishers, surveillance cameras in common areas, smoke detectors, security alarm, access cards, 24-hour security and a safe. Pets are welcome and bowls are available. The establishment is entirely non-smoking and offers allergy-free rooms, wake-up service, heating, soundproofing, soundproofed rooms, elevator, family rooms, non-smoking rooms and a concierge service. stage.
To relax, guests can take advantage of the swimming pool with a view, the heated swimming pool, the shallow end, pool/beach towels, sun loungers or beach chairs, umbrellas and the fence around the pool. pool. The spa offers body massages, hand massages, foot massages, neck massages, back massages, spa/wellness packages, spa/relaxation corner, steam bath, light therapy, body wrap, body scrub, body treatments, pedicure, manicure, waxing, facials and beauty services. A hammam is also available at an additional cost.
Finally, the hotel staff speaks English, Spanish and French to meet the needs of international guests.
Reviews and Ratings Top Hotel France
We had a very pleasant stay at the Hotel de la Cité & Spa MGallery. The rooms were comfortable and spacious, with king-size beds and modern amenities for unparalleled comfort. The view from the balconies was wonderful and the outdoor pool had a stunning view of the Saint-Nazaire church.
The menus offered in the restaurant were delicious and the staff were very helpful and attentive. The wine tasting was a pleasant surprise and the spa provided a very relaxing experience. We really appreciated the shuttle service which allowed us to visit the city and the surrounding area easily.
In short, Hotel de la Cité & Spa MGallery was a great option for our stay in Carcassonne. The hotel offered the perfect combination of luxury, history and comfort, for a memorable city break. We highly recommend this property to travelers looking for a luxury stay in a scenic historic setting.
Contact information
https://www.cite-hotels.com/fr/etablissements/hotel-de-la-cite.html +334 68 71 98 71 https://www.facebook.com/hoteldelacitecarcassonne https://www.instagram.com/citehotels/
To know
- “arrival time”: Until 12:00 p.m.
- “departure time”: From 16:00 p.m.
- “pets allowed”: Pets are allowed (a supplement may apply).
- “Accepted methods of payment”: Mastercard, Visa, American Express, Cash
- “spoken languages”: English, Spanish, French
-
Traveler Reviews
Marion123467
June 27, 2023Great
+Everything is perfect in this hotel. The staff the meal the lunch the decor the rooms are splendid
-Breed
Stephanie
June 25, 2023Avoid rooms facing the street
+Room size and cleanliness, excellent food in the restaurant
-Very noisy room. From 5 a.m., there is street cleaning.
Michel
June 23, 2023something exceptional for you
+Location, spacious bedroom and bathroom. Professional and very friendly staff. Lunch at the wonderful La Barbacane restaurant. Excellent stay
-Not applicable
morally
June 22, 2023very pleasant and in the heart of the city
+everything is great the welcome, the rooms, the service and the kindness
-slow service at the starred restaurant….far too long for a dinner for 2
Sebastien
June 14, 2023Exceptional
+Everything true to itself good welcome very good restaurant and very professional service with extra kindness
-Some non-permanent works
Carla
June 12, 2023Fair
+the staff is very pleasant and kind the site is exceptional pity that the decoration is dated
-the establishment is unfortunately too old. the decoration is dated, quite old and for a 5 star it is not possible the establishment deserves a renovation from top to bottom I will not return there because of that there are establishments which charge the same prices which are good better and above all so nicely redone. disappointing stay suddenly I did not take pictures
Eric
June 4, 2023A little disappointing
+The location is great. The terrace for dinner and breakfast.
-Room equipment a bit outdated. Especially the bathroom. The breakfast is not up to par. It is very expensive for what the service offers. In short, we are disappointed!
Damien
June 3, 2023Fair
+In the heart of the city, very pretty setting!
-Unable to book the restaurant during the 6 night stay, even a week before. Washbasin and bath drain almost clogged, unscrewed support, broken chair. No access to the Spa, except 30 minutes charged. Free swimming pool without supervision, nice for children but it is not a municipal swimming pool! For calm, you will iron. Friendly staff but seasonal or even summer jobs for some, nice but for a 5 star hotel, blah!
Patrick
June 1, 2023Fabulous
+The exceptional restoration
-Old bathroom.
Philippe
May 28, 2023Fabulous
+Its exceptional location in the heart of the medieval city
-Just one downside for the bathroom: the faucets and the shower certainly have the charm of the old but lack the comfort of the modern.
Christine
May 28, 2023All right
+Unfortunately we could not enjoy the restoration, it was full.
-Considering the price of parking, it could be covered, it would avoid washing at the exit of the hotel.
Agnès
May 22, 2023A timeless stay in a haven of peace in the heart of the city
+The perfect location in the heart of the city. The caring staff. The view from the hotel's belvedere, its gardens. the room spacious and comfortable.
-Worn and stained carpets in the hallways. The room directly opposite the scaffolding of the Basilica under renovation even though we had specified whether it was possible to have a nice view. As photographers we would have appreciated ....
Fahrid
May 16, 2023All right
+We liked the location and the welcome from the very pleasant staff.
-Decoration of the rooms which are not bad but which perhaps deserve a facelift
Laurent
May 14, 2023Fabulous
+Excellent welcome, comfortable hotel, impeccable service
-Room carpet a little "tired" No glass in the bathroom
Philippe
May 5, 2023Excellent location
+Location, hospitality...
-Common areas to refresh
Jean Robert
May 1, 2023Carcassonne is always a pleasure! To watch again and again !
+The location of the hotel in the heart of the historic city is exceptional. The view of the castle, especially at the end of the day, is a real pleasure. The swimming pool is very good.
-The restaurant is disappointing. I expected much better!! Complicated and tasteless cooking. The piece of meat, a back of veal, was the size of a postage stamp. Parking is excellent but instructions for finding it totally lacking.
Franck
April 26, 2023Fabulous
+Ideal location ... extremely friendly and available staff ...
-Bed too soft...
Jean-Jacques
April 23, 2023Excellent
+All
-Nothing it was great
Clémence
April 20, 2023Very pleasant stay
+The setting is incredible The staff at the reception and at the bar The comfort of the room The breathtaking view from the room The guided tour
-Welcome in the rain and mixed, I was judged on arrival at the car park I was taken down not believing me before checking my reservation
Xavier
April 15, 2023A place to discover without fail!
+An exceptional place in a privileged site! A perfect marriage of the old ally with modern comfort. Perfect service and caring staff. The restaurant is a must: very good food, superb dining room and staff worthy of this Michelin star
-Nothing ! It was perfect
Olivier Peyrin
April 13, 2023Got into the car with luggage in the City, very well kept hotel, very pleasant room with good beds. Medieval atmosphere especially at breakfast in a superb room and varied and very good dishes, including excellent fruit juices and even passion fruit! Great stopover, nice memories.
Pierre Laboisse, President and CEO of Aledia, a leader in nanowire-based MicroLED technologies for the displays of tomorrow
April 11, 2023Excellent value
+Due to its location, its decor and the quality of service, the Hôtel de la Cité really deserves the appellation of luxury hotel *****. As a result, the quality/price ratio is excellent. the discovery of the city and the desire to have fun. For gourmets, do not miss the hotel restaurant which offers inventive cuisine of very high quality.
-The air conditioning difficult to regulate in the room.
Alain
April 7, 2023Nice
+staff, situation
-noise in the room all night, they offered us parking
Helen
April 7, 2023Fabulous
+Travel out of time in this beautiful hotel ideally located, with a warm welcome
-Nothing
Clémence
April 6, 2023We pay for the site, quite disappointing.
+The breakfast is plentiful and the service perfect.
-Welcome drinks in plastic cups, unheard of in a 5 star hotel and room with a horrible view of a cyber reality store plus no cleaning service in the evening during our dinner.
Laurence
April 2, 2023very good reception very good table very pleasant staff
+his location
-nothing I would have preferred a room with a shower
Cedric
April 1, 2023Très bien
+Very good breakfast
-We came in a very cold and windy period, we had to ask reception for an electric heater, it was too cold in our room.
Loic
March 31., 2023Good but insufficient for this standard.
+Good room and very nice terrace.
-The telephone line when booking, very complicated... The reception procedure after 10 hours on the road, is done in the living room, a bit laborious with the tablet and the credit card machine...
Christophe
March 20., 2023Fabulous
+The team made every effort to reserve a nice table for us on the Saturday evening of our arrival, when the restaurant was a priori full. Excellent service at all levels: car park reception and shuttle to the hotel, reception, bar, breakfast, restaurant, swimming pool. Very friendly and efficient staff (we feel that all the teams are well staffed, which is not always the case in other establishments, even 5 stars) We also appreciated being upgraded to a very comfortable room with a pretty small terrace. The location of the hotel is extraordinary with beautiful outdoor spaces (pool gardens). Dinner and breakfast on the terrace is a must! Excellent starred restaurant with good value for money.
-The common toilets on the ground floor deserve a refresh. No coffee machine in the room; however, it had a kettle with tea and soluble coffee sticks.
John LT
March 18., 2023Everything was perfect including the little touches. The staff are courteous and friendly. Excellent dinner at the restaurant of the hotel la Barbacane.
Olivier
March 11., 2023Fabulous
+Location, view
-No heating in the room
Charles
February 25, 2023All right
+a magnificent place marked with history but without refreshment
-The bathtub in the Bathroom, it is impassable and the bottom is so narrow that it is very difficult to stand up to take a shower Repair the external blinds on the windows to protect against the sun The rigidity of the service rules at the restaurant...
Pascal
February 23, 2023Very insufficient compared to its supposed standing and its price
+Spacious room and very well located hotel
-The parking/hotel shuttle driver who tells us that we will go faster on foot (while it is drizzling). Arrival at the hotel: no one to welcome us at the entrance and no signage indicating that the reception is in the middle of the lounge (the counter that seems to be the reception is in fact the luggage room), and of course no one to carry the luggage. To top it off: not possible to have a coffee the next morning! For a 5 star it is more than passable. It is unworthy.
Pierre Laboisse, President and CEO of Aledia, a leader in nanowire-based MicroLED technologies for the displays of tomorrow
February 21, 2023Exceptional
+Enchanting establishment, calm and voluptuousness assured, attentive and efficient staff, royal comfort, starred restaurant La Babacane worthy of a 2 star, what more could you ask for .....
-Sorry, I don't see.
Carole Aubrun
February 10, 2023Luxurious establishment, very comfortable, ideally located. Attentive, attentive staff. High-level breakfast with a very wide choice of fresh products, prepared on site and of high quality. The service is impeccable, smiling and very pleasant.
Pierre Laboisse, President and CEO of Aledia, a leader in nanowire-based MicroLED technologies for the displays of tomorrow
February 10, 2023it was good, we love the place but we found that there was a sloppiness on certain services
+the room was perfect the bar superb library the staff at the top
-the bathtub is not at all practical the lunch menu was below what we have experienced in previous years the wine list is far too “poor”. there should be many more references (as in all 5 star and 1 Michelin stars) prices have increased a lot
Gerard
February 9, 2023Fabulous
+The welcome..the meal..the impeccable service..the friendliness of the very good staff.
-Cleanliness less neat than usual .. last visit at the end of June nickel.
Sophie
February 4, 2023Exceptional
+the charm, the location, the discreet efficiency of the staff, the view
-nothing
Roger
January 26, 2023Excellence.... team at the top...
+The staff at the top ... of the teachers ...... very warm welcome .....
-A little problem getting into the bath.... Bath a little high....
Corinne
January 25, 2023Lord's life
+Everything was perfect, the hotel is beautiful and the staff is top notch. Wonderful location, backing onto the castle. Very generous breakfast with good products
-Nothing
Francoise
January 23, 2023Magnificent but with a few points for improvement as it is a 5*
+The location and the enchanting setting. The excellent restaurant. Very friendly staff.
-No Nespresso coffee machine which is not normal for a 5*, nor mini bar. Not being able to have a smoothie at the pool when it's à la carte… The interactive menu which is not intuitive and incomplete.
Christophe
January 23, 2023Disappointing
+Beautiful location Perfect rooms and hotel
-Few staff, little service, on the reception and swimming pool side. On the other hand valet and very friendly breakfast team
Christophe
January 22, 2023Fabulous
+The location and service are beyond reproach.
-Electrical equipment is reduced in relation to current needs.
Joel
January 11, 2023Great
+the 1-star restaurant in the Michelin guide… great!
-ras
Emanuel
January 10, 2023Excellent
+Our stay at the hotel was short, but unforgettable. The welcome, the facilities, the cleanliness, the staff were all up to par. Thank you for this beautiful stay. I would absolutely stay there again, and recommend this hotel.
-Everything was perfect, nothing negative to say.
Philippe
January 6, 2023Très bien
+superb location, exceptional site and inimitable setting.
-the hotel is very good and deserves a little refreshment.
Camille
January 6, 2023Nice
+The magical place The period decoration The comfort
-The availability of staff Breakfast Access to the spa at an additional cost
Jacques
January 3, 2023Magic
+A true 5 star! Great hotel and very attentive staff! An excellent restaurant and a unique breakfast.
-The rooms full of charm could use a bit of modernity!
Beatrice
December 31thsuperb
+the exceptional location, the quality of the hotel, the welcome and the availability of the staff, the breakfast
-a bit of a maze and no elevator
Amaury
December 30thTrès bien
+location, staff, garden
-slightly outdated room
Pauline
December 29thWonderful stay in a museum-like hotel
+Everything: the upgrade and the little touches in the room, the beauty and history of the hotel, the great help from the valet to park our motorhome in the car park, the hearty and delicious breakfast... We spent a wonderful time!
-The mattress a little too soft, the curtains that closed badly (but it's to nitpick), the vis-à-vis the terrace of the suite and the difficult access to the parking lot with our motorhome (and we didn't didn't understand that we were at the paying one and where the free parking was).
Mathias J
December 29thVery chic hotel in the heart of the medieval city. The rooms, suites with terrace are very pleasant. You can call Room Service if you prefer to stay in your room or take advantage of the terrace to eat quietly. There is a wonderful garden with a very nice luxurious swimming pool. The bedding and perfect, the staff friendly and available to satisfy your requests. I can not wait to return to.
Clement
December 19thExceptional
+The warmth of the welcome, the quality of the service. The food is purely delicious, everything was perfect.
-If we have to quibble, the bedroom TV does not have chromecast.
Blain Sierra
December 18thExceptional
+The welcome, the setting, the breakfast. The whole team is available, helpful, very friendly. The bedrooms are very clean. The all-you-can-eat breakfast is not only very generous but above all very good. And of course the setting: hotel in the center of the city, exceptional in terms of architecture.
-We went there in January and the only downside is a bit cold bathroom .... in my opinion of course.
Laurent
December 17thA beautiful family birthday 45 minutes from home
+The calm, the restaurant
-The price of breakfasts
Regis
December 16thwonderful charm in an incredible historic location
+an incredible location in the medieval city with an absolutely sublime inner courtyard overlooking the ramparts
-a certain inexperience of the reception staff, the desire not to have a reception desk with laptop or tablet finally gives a little confusion or even disorder at check in and check out
Gaspard
December 11thI will come back
+the bedding the bathroom the staff the place the breakfast the library and so many others
-toilet paper and telephone
Sylvie
December 10thHotel steeped in history and well kept
+The setting, the situation, the quality of the breakfast
-No coffee maker in the room a bit noisy due to an electric group or something else
Heloise
December 3thLocation in the heart of the city and authenticity!!
+The staff is super caring! Cheer ! The restaurant and breakfast service was perfect, dedicated staff! Spacious room! Very comfortable bed and perfect bedding We will be back!!
-We had small problems with the toilets in the room despite our report. The tub faucet didn't work either!
Lila LARICHI
December 1thSublime and unique. A festival of the senses for gastronomy. Exceptional bread and olive oil tasting. It was delicious. Thanks to Aude and her colleagues for their friendliness and professionalism. I highly recommend. See you soon.
Jeans
November 28, 2022VERY PLEASANT WITH MY WIFE AND TWO OF OUR GRANDCHILDREN (9 AND 7 YEARS)
+VERY GOOD STANDARD HOTEL, WELL LOCATED WITHIN THE WALLS OF CARCASSONNE. VERY GOOD BREAKFAST AND SERVED IN THE GARDEN OF THE HOTEL SUPERB GASTRONOMIC DINNER, SERVED IN THE EVENING IN THIS SAME GARDEN
-THE FAMILY ROOM WAS A LITTLE OLD, BUT VERY CLEAN AND QUIET
Florent
November 18, 2022Exceptional
+the exceptional place
-nothing
Philippe
November 16, 2022Fabulous
+comfortable hotel and large room.
-Bathroom difficult to heat. slightly dated hotel
Jeans
November 13, 2022Fabulous
+The welcome, the service and the friendliness of the staff, apart from a server who has no place in an establishment of this standing.
-The famous server, not professional at all.
Max
November 7, 2022Quiet and relaxing stay in the heart of the medieval city.
+Spacious room on the ground floor with a small terrace directly overlooking the garden. Very well stocked breakfast.
-Calm and enjoy the city in the evening emptied of tourists. One has the impression of living all alone in the city.
Laurent
October 30, 2022something exceptional for you
+the framework and the team
-it was too hot for us
D Perridge
October 26, 2022This hotel is gorgeous. The team is exceptional, caring and very caring for its customers. A wonderful experience in an idyllic setting.
Marion M.J.
October 25, 2022We stayed at the hotel. Magnificent hotel, spacious room, very large terrace, excellent restaurant, similar breakfast, the rooms are magnificent, the staff take care of very, very, very good memories for us.
Amaury
October 18, 2022Exceptional
+The welcome is perfect Jérôme valet and Nathalie at breakfast are fabulous The place is steeped in history and the view from the incredible ramparts A magnificent experience I recommend staying at least 2 nights.
-RAS
Aurélien
October 18, 2022I will come back with pleasure.
+The originality of the place. The room with the fantasy dungeon. The spirit of the old that is still rooted in the hotel. The outdoor space and the sublime view. The restaurant area is really beautiful. Parking just a stone's throw from the hotel.
-Breakfast. I think there is a big effort to be made. There are many choices it's true, but we feel that it's not homemade, and it could be improved.
Stephane
October 18, 2022The breakfast was great
+Breakfast
-The paintings on the walls need updating and the carpets too.
Buckskin
October 16, 2022Great location
+Very attentive staff Location in the ideal city Responsive to requests Very good breakfast
-Everything was fine
Marc
October 15, 2022Cluedo atmosphere in this superb hotel!
+Excellent welcome, professional and efficient. Chic and mysterious atmosphere and top-notch service. I highly recommend.
-Nothing, everything was perfect.
Claude
October 14, 2022Fabulous
+A historic place within a historic site... A historical marvel
-Nothing
Véronique
October 13, 2022Wonderful stay out of time
+Absolutely perfect location, in the heart of the medieval city. Attentive and smiling staff. This very beautiful hotel with its period decoration extends the charm of this medieval city. Very pretty room, spacious, in harmony with the general style of the establishment without taking anything away from modern comfort. Finally, the restaurant offers in an idyllic setting an uncomplicated refined cuisine with a relaxed atmosphere and attentive staff, thanks to Sophie, Anne-Lise, Marina, Hugo... for their kindness and good humor.
-nothing, it's really perfect
Stephane
October 8, 2022Exceptional
+The friendliness of the staff.
-Very few restaurants open in the evening in the city. A complementary catering formula for the gourmet restaurant would be appreciated.
Jean Louis
October 7, 2022WAY
+ROOMBAR
-BAR
Monique ALIOTTI
September 25, 2022Well located hotel. Magnificent view from our room of the ramparts and the old town. Good breakfast. A special note at the reception in the car park.
Cecil_ia 56
May 22, 2022Pleasant reception. Room overlooking the gardens Very comfortable bed, Clarins products available. Discreet staff. The valet service is a plus, ours gave us historical information the time of the trip, a good time. The breakfast servers are available and accessible. Thank you to room service for the welcome at the bar despite our arrival being delayed by a transport problem
Benishay Danny
May 9, 2022Amazing city bakery. Superb service by Patricia and Nataly. It is a real wow when choosing the sandwiches they offer. Nice place to seat and enjoy cup of coffee. Incredible local bakery. Superb service from Patricia and Nataly. It's a real wow when choosing the sandwiches they offer. Nice place to sit and enjoy a cup of coffee.
- Daily price: €293.
Enter your dates to check prices and availability. Book now and treat yourself to an unforgettable stay at great rates!"
- Discover the Hôtel du Château & Spa - Les Collectionneurs, a luxury establishment located just 30 meters from the medieval city of Carcassonne. Enjoy the panoramic view from the bar, the outdoor swimming pool and the spa. Book now for a unique hotel experience in Carcassonne!
Top Hotel France presents the Hôtel du Château & Spa - Les Collectionneurs, a 4-star hotel located in the Languedoc-Roussillon region, in Carcassonne. Nestled in an exceptional setting, this prestigious establishment invites you to live a unique and unforgettable experience. With a prestigious address at 2 Rue Camille Saint Saens, the Hôtel du Château & Spa - Les Collectionneurs is the ideal place for travelers looking for luxury and comfort. Discover this exceptional establishment now and let yourself be seduced by its charm and refinement.
History
The Hôtel du Château & Spa is a renowned establishment located in the medieval city of Carcassonne, in the Languedoc-Roussillon region. Founded in 1909 by the Fabre family, the hotel was built in a historic building dating from the XNUMXth century, which was once the residence of a wealthy merchant in the city.
Over the years, the hotel has been extended and renovated to provide modern comfort while preserving its old-world charm. Today, it is a member of Les Collectionneurs, a network of independent hotels of charm and character.
The founder of the hotel, Monsieur Fabre, was passionate about art and culture. He decorated the hotel with works of art and collectibles that he had collected over the years, giving the establishment a unique and warm atmosphere.
Today, the Hôtel du Château & Spa continues to carry on this tradition by displaying contemporary works of art in its common areas and offering cultural experiences to its guests, such as guided tours of the medieval city of Carcassonne.
Luxury hotel in Carcassonne
For a unique hotel experience in Carcassonne, opt for the Hôtel du Château & Spa - Les Collectionneurs. This luxury establishment is located just 30 meters from the medieval city and offers panoramic views of the city from its bar. In addition, you can enjoy the outdoor swimming pool and the Wi-Fi connection free of charge.
Luxury accommodations
The rooms and suites at the Hôtel du Château & Spa - Les Collectionneurs are air-conditioned and equipped with a flat-screen TV. Each room also has a private bathroom. For an extra moment of relaxation, you can opt for the spa at an additional cost. The spa includes an indoor swimming pool, a jacuzzi and a hammam.
Relaxation and gastronomy
The hotel's panoramic bar is the ideal place to relax while admiring the city. Snacks are also served on site. If you wish, you can also take cooking classes to discover local specialties.
Tailor-made services
The Hôtel du Château & Spa - Les Collectionneurs offers a 24-hour reception and free private parking to make your stay as pleasant as possible. The property is located less than 24 meters from the N300 motorway exit, a 113-minute walk from Saint-Nazaire Basilica, a 7-minute walk from Saint-Celse Church and just an 5-minute drive from from Carcassonne station. Book now to take advantage of this unique hotel experience in Carcassonne.
5 good reasons to choose Hôtel du Château & Spa - Les Collectionneurs for your next stay
Top Hotel France strongly recommends the establishment: Hôtel du Château & Spa - Les Collectionneurs for the following 5 reasons which will make your stay an unforgettable experience:
1. Ideal location just 30 meters from the medieval city of Carcassonne
2. Luxury air-conditioned accommodation with flat-screen TV and private bathroom
3. Spa with indoor pool, jacuzzi and hammam for an extra moment of relaxation
4. Panoramic bar with stunning views of the city and snacks served on site
5. Tailor-made services such as a 24-hour reception and free private parking to make your stay as pleasant as possible.Housing type
The Hôtel du Château & Spa - Les Collectionneurs offers a variety of accommodation types to meet the needs and preferences of each guest. The classic double rooms are equipped with a large double bed and offer comfortable space for two people. Superior double rooms also offer a large double bed, but with additional amenities for a more luxurious stay.
For those looking for an even more refined experience, the deluxe double rooms offer upscale amenities and elegant decoration. Junior suites are perfect for couples or small families, with a large double bed and a sofa bed for additional sleeping space.
The superior triple rooms are ideal for families or groups of friends, with a large double bed and a sofa bed to accommodate up to three people. The junior suites for three adults also offer a large double bed and a sofa bed, but with additional amenities for a more comfortable stay.
Finally, for those looking for simple and comfortable accommodation, the standard double rooms offer a large double bed and basic amenities for a pleasant stay. Regardless of the type of accommodation chosen, guests of the Hôtel du Château & Spa - Les Collectionneurs can expect a comfortable and relaxing stay in an elegant and sophisticated setting.
Equipment and amenities
The Hôtel du Château & Spa - Les Collectionneurs offers a wide range of services to make your stay pleasant and comfortable. The rooms are equipped with free toiletries, a hairdryer, outdoor furniture and a sun terrace. Guests can also enjoy a garden, TV, on-site cafe and wine/champagne for an extra charge.
Breakfast can be served in the room and a bar is also available. The indoor car park is accessible to people with reduced mobility and a charging station for electric vehicles is available. An invoice can be provided on request and luggage storage is available. The reception is open 24 hours a day and babysitting services are available at an additional cost.
Daily housekeeping, dry cleaning, and laundry/laundry services are also available for a fee. Fire extinguishers, surveillance cameras outside the establishment and in the common areas, smoke detectors, access keys, 24-hour security and a safe are also at your disposal.
The Hôtel du Château & Spa - Les Collectionneurs offers facilities for the disabled, soundproofed rooms, family rooms, non-smoking rooms and room service. The sinks are adapted for people with reduced mobility and the toilets are raised with grab bars. The property is wheelchair accessible.
The heated swimming pool is open all year round and reserved for adults. Pool/beach towels are provided and the pool has great views. Sun loungers or beach chairs, umbrellas and a pool cover are also available.
The spa offers body massages, hand massages, head massages, couples massages, foot massages, neck massages and back massages. Spa/wellness packages, spa/relaxation corner, steam bath, body wrap, body scrub, body treatments, manicure, waxing, facials and beauty services are also offered. Sun loungers or beach chairs and a hot tub/jacuzzi are also available at an additional cost.
The staff speaks English, Spanish and French to ensure you have a pleasant and comfortable stay.
Reviews and Ratings Top Hotel France
Top Hotel France had the pleasure of staying at the Hôtel du Château & Spa - Les Collectionneurs and enjoying all the advantages it offers.
During our stay, we were warmly welcomed by the staff, who were very helpful and attentive throughout our stay. The staff is very knowledgeable and will answer all your questions and needs.
We stayed in a classic double room and were very impressed with the size of the room and how comfortable it was. The room was very spacious and equipped with all necessary amenities such as a flat screen TV, hair dryer, outdoor furniture and a private bathroom.
We also enjoyed the heated swimming pool which is open all year round and reserved for adults. Sun loungers and umbrellas are also available for those wishing to relax by the pool.
The hotel also offers a spa and body care service. We opted for a 30 minute massage, which was very relaxing and did wonders for our muscle tension.
Finally, we found the hotel restaurant to be very satisfying. The food was delicious and the portions were adequate. The prices are also very affordable and we got what we paid for. We also found the wine selection impressive and varied, perfect to accompany our meals.
In short, we had an excellent stay at the Hôtel du Château & Spa - Les Collectionneurs and we highly recommend this prestigious establishment which offers incomparable service.
Contact information
https://www.hotel-du-chateau.com/ [email protected] +33 1 48 08 67 40
To know
- “arrival time”: Until 12:00 p.m.
- “departure time”: From 15:00 p.m. to 0:00 a.m.
- “pets allowed”: Pets are allowed (a supplement may apply).
- “Accepted methods of payment”: Mastercard, Visa, JCB, Diners Club, American Express, Cash
- “spoken languages”: English, Spanish, French
-
Traveler Reviews
Valerie
June 26, 2023Beautiful property with a superb location
+The location close to the entrance of the city but very quiet. The rooms are very plush.
-Nothing
Marion
June 10, 2023Excessive price for services
+The location . The comfort of the bedroom
-The location of the room in the immediate vicinity of the reception (on the ground floor) with a view of the road. The separation of the bedroom and the bathroom and WC by a simple glass door The value for money
Camille
June 8, 2023Nice quick stopover
+The caring staff will welcome you to this hotel, very close to the ramparts and the city. The swimming pool is well thought out, pleasant and the breakfast excellent.
-The junior suite is not at the level one would expect. The sofa bed is not very pleasant and squeaks, the room is dark and there is almost no space to put anything or hang your towels. Finally, no kettle to heat water. That's a shame.
Dominique
June 7, 2023Fabulous
+Proximity to the city, the soundproofing of the rooms
-Breakfast. It is sorely lacking in salt
Levana
June 6, 2023very good stay
+The location is ideal at the foot of the ramparts. A young man (who last summer worked at the castle for the night shifts) was welcomed: we thank him for his kindness. The bedding is very comfortable + bath in the room The rooms are a bit narrow, the shower also but overall it is very “cocooning” and well decorated.
-No slippers or bathrobe available (the floor is cold in February), no mini fridge to cool our drinks (even in winter some drink cold water!), the snacking service is mediocre (both by the menu offered which is quite basic only by the value for money) even though it is sometimes pleasant to dine in your room
Saleh
June 4, 2023Très bien
+Reception near family establishment
-No access to the spa
Sylvie
June 2, 2023All right
+The reception and the staff. And comfort
-The spa is right in the middle of the passage of staff and Ui customers waiting their turns. You pay for a service but you are not alone.
Jeans
May 31, 2023Exceptional
+RAS
-Slightly small room.
Sylvie
May 31, 2023nothing more
+just its location
-average reception breakfast to forget!!!
Samira
May 14, 2023Bad value for money
+Pitch Breakfast
-Room on the ground floor, very small and dark. No chair. Curtains torn and poorly hung. Poorly soundproofed (VMC in the noisy bathroom and room opposite the SPA: continuous music). No shower towel or shower mat when we arrived. Bathrobe from the previous guest still present in the room. Hotel SPA but no appointment possible for treatments (explanations from the staff: you must make sure you are available before booking a room). At 190 euros per night, the quality and service is not up to par with the establishment.
David
May 12, 2023An extra spa in a historic place!
+A super cozy establishment. A veranda with a great view of the garden and the ramparts of the city
-Excessive heat because room near the spa
Natalie S
May 2, 2023Poor site, difficulty finding available hotels
Joel
April 26, 2023Très bien
+Hotel ideally located at the foot of the city and 15 minutes from the city center. Pleasant staff. The hotel's dogs and cats are sensitive to petting and petting.
-Prestige room a little small, however the bathroom is large and equipped with a shower and a bathtub. Small downside: no shower head so impossible to shower unless you want to wash your hair every day! Too bad you can't have access to the SPA unless you book a treatment.
Virginia
April 20, 2023a little disappointed
+The location at the foot of the Cité de Carcassonne, the “cozy” atmosphere of the hotel in its decoration, the friendliness of the staff, the quality and variety of the breakfast, the outdoor terrace with its view of the Cité, the quality of bedding.
-The fact that the SPA was closed. we had chosen this hotel to benefit from it and learned at the last moment (three days before our arrival) that it was closed due to lack of staff.
McBrey
April 16, 2023A recent member of the les collectionneurs loyalty program, I made a complaint on 11/06/2018 because their loyalty points count does not correspond to what they present, ie, recover 3% of our expenses as part of a stay. Indeed, having spent more than 1000€ for a WE, I didn't even have 5€ on my card. I find it unfortunate that a renowned company does not even bother to respond to its customers because to date, 08/08/2018, I still have no response. Fortunately, the establishments they reference are rather good because otherwise I would have removed an additional star.
Laetitia
April 9, 2023All right
+Location and setting
-The possibility of reserving treatments at the same time as the reservation Suddenly we did not take advantage of it when we came for that So disappointed
François
April 3, 2023Ideal location
+The location is ideal at the foot of the ramparts 2 minutes walk The staff is very professional and helped us find exceptional walks around Carcassonne... Thank you again The rooms are very quiet and very well decorated The breakfast on the terrace and the swimming pool are a must!
-The breakfast deserves a little more local products and fruit
Sophie GADEA
March 27., 2023Pay attention to the opinions published on the collectors' site, the best opinions are selected, the bad ones, like mine following an extremely disappointing performance in the Château d'Etoges, were simply ignored! It's easy to have good satisfaction rates! After several reminders to customer service, I had no communication from them!
Emmanuelle
March 26., 2023Très bien
+Top location
-too hot in the room
Stephane
March 26., 2023A beautiful hotel in a really good location
+The room, the location with a view of the city, the swimming pool, the parking lot, breakfast
-Not much
Ronan
March 17., 2023Nice place, top location, but rooms far too small
+Location at the foot of the ramparts of the city, we can not do more ready. Comfortable, beautiful swimming pool, beautiful place, beautiful view. Pleasant service (with however some missteps).
-The size of the rooms is ridiculous! They are boat cabins... We booked a superior room to sleep there with our 2 children, once the cot was installed, we really had no more space. I can't say if this is the case for all hotels in Carcassonne, but the rooms were really small. Beautiful and very comfortable but small. I recommend this hotel if you are a couple and not a family, otherwise take several rooms. In any case, the value for money is not there.
Philippe
March 13., 2023Disappointed with the lack of quality of this hotel.
+The room is correct, the breakfast has good products, the staff is very friendly, welcoming and smiling, the hotel is located at the foot of the city walls.
-The noise level of the dining room is not worthy of a 4 star, music much too loud, we could not even hear each other to have an aperitif and even less to stay for supper, we asked several times to staff to lower the sound level, and they replied that they had no control over the sound level of this room, which should have been a friendly room, and which on the contrary was terrible due to the sound level with bass very pronounced and music not always pleasant to hear, so impossible to stay, we had to have our aperitif in the reception hall in front of the new arrivals who came to take possession of their room, and outside, it was too cold to be in the garden furniture where the music was still present, so an evening meal taken in the room. Then, room n° 5 gave on the ground floor on the road and pedestrian way, no sight since the room on the ramparts of the city, it lacked comfortable armchairs in the room. We were used to a certain 4-star standard in Chamonix, but here that was not the case. No real restoration made by a chef and a brigade. The bed was not king size.
Ltp77
March 9., 2023A nice stay in Carcassonne, at the foot of the city!
+Great location, nice facilities, the spa and pool are top notch. Very good breakfast too. Really good bedding!
-The price / quality ratio, the price of the rooms is a little too high compared to the room even if they are very beautiful!
Danièle
March 6., 2023Très bien
+The situation facing the castle The setting The comfort The standing
-The dark side of the room The cushions removed on the terrace of the bar
Stephane
March 2., 2023Très bien
+Great location and warm welcome
-When we passed, problem of going up sewers in our room, very disturbing smell
Christopher Emperor
February 28, 2023Attention to all those who want to offer a gift box... We have exceeded the validity date of one month and wanted to know if the Collectors could extend it to us as is commonly done on other boxes.... Collectors are not reachable by phone or email, so goodbye gift...
Franck
February 27, 2023Hotel ideally located near the old fortified town
+Nice terrace and modern hotel; good breakfast; perfect location near the ruins.
-One of the rooms (the red one) was particularly small with noise coming from the nearby spa and past the maids' room. The staff, very friendly, seemed a bit overwhelmed.
Annie
February 25, 2023The stay was a great discovery both in terms of the beauty of the city and the quality of the hotel.
+The quality of the reception, the staff is very pleasant and professional. the quality of the equipment and the cleanliness of the establishment
-nothing
Faure
February 22, 2023I recommend this hotel with eyes closed
+Welcome, caring staff, comfortable room, impeccable cleanliness, kindness, lunch local products top bravo
-nothing to say
Alexandre
February 21, 2023Great, I've been here before and I'll be back... thank you team!
+very good lunch, my son enjoyed the tapas plates.6
-the flies around the pool... food place next to the pool.
Caroline
February 19, 2023The little minus
+The setting is beautiful, the place is chic but not too much. The reception staff are very professional.
-No fridge in the room. In the small lounge area of the junior suite there is no small TV it is only in the sleeping area so for children it is not the most practical
Philippe
February 18, 2023Excellent stay
+The situation the friendliness of the staff The equipment The very generous breakfast Near the entrance to the castle
-Lack of a bar fridge
Bihan
February 16, 2023Very well
+Little to improve for gluten-free and very comfortable beds
-Nothing apart from breakfast for gluten-free
Laurie Samaha
February 15, 2023500 of gift vouchers offered to my brother which could not be used (closure of restaurants / impossibility of booking in the chosen establishments which were always full). The management refused an extension of the vouchers!! ... They took my money and no service was delivered.
Thierry
February 3, 2023to avoid absolutely
+the location next to the city is convenient
-Room resembling a prison cell, without any comfort, not even a chair to put clothes on when it is sold as a deluxe double room
Patricia
January 27, 2023Very nice place to recommend without hesitation!
+The suite was super tastefully decorated and ideally located. Very comfortable bedding and impeccable cleaning service. The hotel is beautiful, conveniently located with quality amenities and one feels that things are looked after.
-Service at the bar was a bit rough and slow. The team is new a priori and does not yet have the fundamentals of catering but it will come!
Marie
January 13, 2023perfect
+heated pool very pleasant staff location
-charging for parking for a 4 star hotel
evelyne gelin
December 27thI received a gift card which during a reservation turns out to be invalid. I contacted the site by phone. Impossible to have an interlocutor after 15 minutes of paid waiting. I sent an e-mail to have a response but nearly more than a week. I still don't have an answer. I do not find this site very serious.
Jean Pierre
December 24thsorry
+breakfast only
-room too small for a hotel of this category, and much, much too dark
Cloé
December 12thbad value for money
+the staff very pleasant, the spa also very good. the location obviously very convenient for visiting the city.
-room small and red from floor to ceiling, nothing fancy for the price. the height of the bed, my daughter could not climb on it alone. no fridge, no bathrobes or slippers.
Jeans
November 28, 2022At the foot of the citadel
+Ideal location in Carcassonne.
-Tiny shower whose temperature must be adjusted before entering. Breakfast with bread and pastries from the day before (a mistake...), hard-boiled egg, and a second coffee probably served after our departure.
Guy
November 9, 2022Bad value for money
+Friendly location, beautiful area, pleasant swimming pool
-Ridiculously small room and bathroom Bathroom door hitting the bed fn opening Spa water smell going up in the rooms We didn't have breakfast as it wasn't a buffet..... Shame !!! Price of the room too high given the service.
Sebastien Urvoy-Berthelot
November 7, 2022Superb moments spent in several establishments. Very different atmospheres and experiences depending on the regions and their owners! A safe bet!
Karine
November 6, 2022Very pleasant
+The location the welcome the atmosphere very friendly
-Parking
Anne
November 4, 2022Très bien
+The continental breakfast served over a very wide time slot from 7:30 a.m. to 11:00 a.m. is an excellent initiative
-Billing for parking at €15/night seems excessive to us. the cocktail menu is limited
Stephanie
November 3, 2022Exceptional
+Excellent.
-Insulation between rooms
Valérie
October 28, 2022Fabulous
+Perfect
-Odor in the room
Melanie Ribeiro
October 27, 2022Very disappointed with the service, first of all the marketing stress made on your completely false site: only 2 rooms left to book!!! The hotel was empty, there were only us... So that has its charm but it proves the means implemented by your site to sell rooms. Can't trust you. Moreover, being the only guests of the hotel "Domaine du Verbois", we could have expected a little attention, but nothing at all, no effort made by the establishment. Also very difficult to reach. The room did not have a view of the garden and the lunch was ridiculous, never seen that even in a simple ibis you have a real buffet. In short, very disappointed: by the site, the collectors who supposedly highlight quality places and by the establishment, which does not know how to give these customers a real experience. The only staff gentleman present was very nice, no complaints about the staff.
Aude
October 25, 2022All right
+The ideal location the comfort of the rooms
-The reception of families could be a little more sympathetic.
NAVARRO
October 22, 2022A suspended moment
+The quality of the services and products offered. The staff are warm and welcoming.
-Breed
Louis
October 17, 2022Feel like home.
+The setting is exceptional, the suites just as much. Big plus for the very attentive and welcoming staff. An unpretentious luxury hotel, you feel at home. Thank you.
-Hard to say, the establishment is exceptional. For 18th, the breakfast could be richer and with more choice. The same goes for the snacking part of the bar, very good but few choices and rather high prices.
Francis
October 15, 2022beautiful location at the foot of the ramparts
+harmonious and sought-after decoration helpful and friendly staff
-nothing
Sebastien Bourgeois
October 14, 2022I am very disappointed not to be able to use my 200€ gift voucher. Which expired in March 2021, for lack of being able to use it during COVID. I don't have this problem with Smartbox which is much more flexible (exchange and extension). Think about it before you buy!
Franck
October 7, 2022Fabulous
+The proximity of the city, the setting, to be able to move around on foot despite the rain.
-The weather but unfortunately you don't control the weather lol
Charles
October 4, 2022Très bien
+Perfect welcome, ideal environment, and charm
-The room a little narrow
marie charlotte venturini
September 8, 2022To flee! It looks very much like a scam. The proposed hotels do not want to take your reservation. Example: At the hotel L'Abbaye de Talloire in Annecy: "We are participants of the Collectors but not for your box" We have had this box for months, impossible to make a reservation. The hotels tell you it's full, the reception suddenly changes when they tell you it's for a box. Scandalous.
- Price of the Day: Complete.
Enter your dates to check prices and availability. Book now and treat yourself to an unforgettable stay at great rates!"
- Discover the Hôtel Montmorency, a prestigious establishment located 30 meters from the medieval city of Carcassonne. Enjoy an outdoor pool, jacuzzi and spa with indoor pool and steam room. The modern and comfortable rooms are equipped with all modern conveniences. The bar with panoramic terrace offers a breathtaking view of the city. The ideal location will allow you to easily discover the region. Book now to live a unique experience in an exceptional setting!
Top Hotel France presents the Hôtel Montmorency & Spa, a 3-star hotel located in the Languedoc-Roussillon region in Carcassonne. Nestled in an idyllic setting, this hotel offers you a relaxing and comfortable stay in a peaceful environment. With its privileged location close to the medieval city of Carcassonne, the Hotel Montmorency & Spa is the ideal place to discover the cultural and historical riches of the region. Come and discover this exceptional establishment and enjoy an unforgettable stay in France.
History
Hotel Montmorency & Spa is a historic property located in the medieval city of Carcassonne, in the Languedoc-Roussillon region of France. The hotel was founded in 1920 by the Montmorency family, who wanted to create an elegant and comfortable place to stay for travelers visiting the fortified city of Carcassonne.
Over the years the hotel has been extended and refurbished to provide modern facilities while retaining its old world charm. Today, the Hôtel Montmorency & Spa is a 3-star establishment that offers spacious and comfortable rooms, a relaxing spa, an outdoor swimming pool and a gourmet restaurant.
The Montmorency family has always been passionate about hospitality and customer service, and this tradition continues today at Hôtel Montmorency & Spa. Guests can expect a warm and personalized welcome, as well as quality services for an unforgettable stay in the medieval city of Carcassonne.
Discover a luxury hotel in Carcassonne
Located just 30 meters from the entrance to the medieval city of Carcassonne, Hotel Montmorency is a prestigious establishment that offers a unique experience to its guests. With free Wi-Fi, an outdoor swimming pool and a Jacuzzi, this luxury hotel is the perfect place to relax and enjoy the beauty of the city. In addition, guests can also enjoy a spa with an indoor pool and a hammam, at an additional cost.
Modern and comfortable rooms for an unforgettable stay
The rooms at the Hotel Montmorency are equipped with all modern comforts to offer you an unforgettable stay. Each room has a telephone, an LCD TV and a private bathroom with a bathtub. Some rooms are also equipped with air conditioning for optimal comfort.
A bar and a panoramic terrace to relax
The Hôtel Montmorency bar is the ideal place to relax after a busy day. With a panoramic terrace, you can enjoy a breathtaking view of the city while sipping a refreshing drink. Snacks are also available to satisfy your cravings.
An ideal location to discover the city
The Montmorency Hotel is ideally located to discover the city of Carcassonne and its surroundings. Only 60 km from Narbonne and 70 km from Castres, you can easily explore the region. Private on-site parking is available at an additional cost. You will reach Carcassonne train station in 10 minutes by car, which will facilitate your travels. Book your stay at the Hôtel Montmorency now to live a unique experience in an exceptional setting.
5 good reasons to choose Hôtel Montmorency & Spa for your next stay
Top Hotel France highly recommends Hôtel Montmorency & Spa for the following 5 reasons that will make your stay an unforgettable experience:
1. Ideal location to discover the city and its surroundings
2. Modern and comfortable rooms for an unforgettable stay
3. Bar and panoramic terrace to relax with a view of the city
4. Outdoor swimming pool and jacuzzi to relax
5. Spa with indoor pool and hammam for the ultimate relaxation experience (at an additional cost)Housing type
Hôtel Montmorency & Spa offers a variety of accommodation types to meet the needs and preferences of each guest.
The Deluxe Room is equipped with a large double bed and offers a breathtaking view of the surroundings. This room is ideal for couples looking to relax and enjoy a comfortable stay.
The Superior Room is also equipped with a large double bed and offers more space for guests who need more space. This room is ideal for business travelers or families with a child.
The Junior Suite is a more luxurious option, with a large double bed and a separate seating area. This suite is ideal for couples looking to relax and enjoy a romantic stay.
The Big Suite is a larger option for families or groups of friends. This suite has five bedrooms, four with single beds and one with a large double bed. This suite can accommodate up to ten people.
The Deluxe Premium Room is equipped with a single bed and a large double bed, providing a comfortable space for single travelers or couples.
The Suite is a more spacious option for families or groups of friends. This suite has two bedrooms, one with a large double bed and one with two single beds. This suite can accommodate up to four people.
The Classic Room is equipped with a large double bed and offers a comfortable space for guests looking to relax and enjoy a peaceful stay.
Finally, the Standard Room is also equipped with a large double bed and offers a comfortable space for guests looking to relax and enjoy a simple and comfortable stay.
In summary, Hôtel Montmorency & Spa offers a variety of accommodation types to meet the needs and preferences of each guest, providing a comfortable and luxurious stay for all.
Equipment and amenities
The Hotel Montmorency & Spa offers a wide range of services to make your stay pleasant and comfortable. The rooms are equipped with all necessary amenities, such as free toiletries, hairdryer, flat-screen TV with satellite channels, desk and wardrobe or closet. The rooms also offer a view of the garden and some have a sun terrace with outdoor furniture.
The hotel has a bar where you can enjoy a coffee or a glass of wine or champagne at an additional cost. There is also indoor parking with a charging station for electric vehicles and parking accessible to people with reduced mobility. The front desk is open 24 hours a day and offers luggage storage and express check-in/check-out.
For your safety, the establishment is equipped with fire extinguishers, surveillance cameras outside and in the common areas, smoke detectors and access keys. There is also a safe available for guests.
The hotel is completely non-smoking and offers soundproofed rooms, family rooms and facilities for the disabled. There is also a communal lounge/TV room and a drinks vending machine.
For your relaxation, the hotel has a heated swimming pool with pool/beach towels, sun loungers and parasols. There is also a spa/relaxation area with a steam bath, spa, body wrap, body scrub, body treatments, pedicure, manicure, waxing, facials and massages at an additional charge . There is also a steam room and a hot tub/jacuzzi.
The hotel offers services in English, Spanish and French. It is open all year round and reserved for adults. The opening hours of the swimming pool and the spa vary according to the season. All ages are welcome at the hotel.
Reviews and Ratings Top Hotel France
Top Hotel France was delighted to stay at the Hotel Montmorency & Spa. The rooms are modern and comfortable and the staff is very welcoming. The spa and swimming pool are perfect for relaxing after a long day of sightseeing. The gourmet restaurant is also very good and offers a wide variety of dishes. The view of the city is magnificent and the location is perfect for discovering the surroundings.
We had a very pleasant stay and highly recommend the Hotel Montmorency & Spa to anyone looking to visit the city of Carcassonne and its surroundings.
Contact information
https://www.booking.com/city/fr/montmorency.fr.html
To know
- “arrival time”: From 7:30 a.m. to 11:00 a.m.
- “departure time”: From 15:00 p.m. to 0:00 a.m.
- “pets allowed”: Pets are allowed (a supplement may apply).
- “Accepted methods of payment”: Mastercard, Visa, JCB, Diners Club, American Express, Cash
- “spoken languages”: English, Spanish, French
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Traveler Reviews
Laurence
June 26, 2023Perfect
+The quality of the establishment, the welcome and the location.
-Bathroom a bit small.
Maite
June 25, 2023All right
+Very welcoming, very friendly staff. The swimming pool and the jacuzzi. Perfect location, very close to the medieval city.
-room a bit small
Francois
June 24, 2023Ideal
+Welcome and service, the staff is very attentive The location of the hotel is perfect Breakfast very pleasant, plentiful and very good
-Rooms across the street, nothing inconvenient, just surprising
Hassam
June 23, 2023All right
+Proximity to the city
-Small bathroom and few soaps and tissues
Sophie
June 22, 2023we recommend because clean and well located place
+the proximity of the city, the very welcoming and available staff …
-the room overlooking the entrance to the building (passage of tourists can be discreet… noise of wheeled suitcases) and the road…
Gisele
June 20, 2023A great time
+The kindness of the reception of the staff of the services and above all the bedding at the top we really did not want to get out of bed The location with a view of the city finally everything
-Nothing
Sophie
June 19, 2023Nice for one night
+The localisation. Hospitality, friendliness of the staff. The spa pool area The terrace of our room
-The size of the room and the bathroom is really very small Insulation not terrible we could hear the TV and the voices of the neighbors. Noisy in the hallways early in the morning too bad
Laura
June 17, 2023Très bien
+Great stay at this hotel! Very well placed, at the foot of the ramparts. Very friendly staff and excellent breakfast. We have unlimited access to the outdoor jacuzzi too, so that's great. I recommend!
-Spa price
Eliane
June 17, 2023Très bien
+A stone's throw from the old town of Carcassonne, very quiet room, very pleasant swimming pool and jacuzzi. Very nice terrace for breakfast.
-The classic bedroom is really very small, with no storage space or hooks to put or hang clothes. The bathroom is tiny.
Jean-François
June 16, 2023Good value for money
+The hotel is ideally located at the foot of the city of Carcassonne! The staff is very kind and friendly. The simple breakfast but with local products.
-The shower is extremely small for a hotel of this category. You have to keep the bathroom door open to be able to enter the shower cubicle!
Jeans
June 13, 2023Beautiful hotel close to the medieval city
+Everything was perfect. The warmth of the welcome, the friendliness of the staff, the location just under the ramparts of the city, the general cleanliness of the establishment, the comfort of the room, the original decoration, the delicious and plentiful breakfast. Secure parking, good value for money.
-The bedroom and bathroom a bit too small.
Stephanie
June 13, 2023A perfect weekend!
+The strong points: the location, the private car park, the staff, the outdoor lounges, the swimming pool, the spa treatments, the breakfast, the bar...
-The points to improve: the unstuck tapestry, a room for two but only one kit in the bathroom, the cleaning of the toilets, almost no storage in the room..
Elodie
May 31, 2023Très bien
+The breakfast was great
-We thought that the balneo space was accessible all the time.
Roussillo
May 21, 2023Très bien
+Perfect bedding, room a little small but pleasant, the staff was charming
-Add a coffee maker or kettle in the room, room a little too small but still pleasant
Tanguy
May 10, 2023Establishment suitable for young couples
+The jacuzzi & the swimming pool at high temperatures even in gray weather The view of the ramparts from the terrace of the bar The very accommodating and friendly staff
-At the beginning of the evening, an outside individual approached our terrace to literally "watch" us. The entrance to the terraces unfortunately does not have a secure door, leaving little privacy from the bedroom. Ps: if you plan to connect your computer to the TV, remember to bring your own hdmi cable
Jonathan
May 7, 2023Warm welcome, comfort and calm
+Very nice home. Perfect location on the edge of town. Nice swimming pool and jacuzzi and plenty of sun loungers to rest on. Small but perfectly functional and beautiful room. Car park. Breakfast very good value for money, with a beautiful view of the ramparts. Quiet room and good bedding!
-Nothing !
Nathalie
May 7, 2023VERY FRIENDLY AND WELCOMING MEMBERS
+LOCATION NEAR THE CASTLE
-CROSS A ROAD TO ACCESS OUR HOTEL ROOM
Carine
May 4, 2023Great memory
+The beautiful setting and the very attentive staff
-Poor soundproofing in the rooms and tiny and impractical bathroom
Mathieu
April 26, 2023Fabulous
+The location, the staff, the charm of the room, the organic products from the region's producers.
-RAS
Philip
April 25, 2023All right
+Great location Very nice staff
-Some rooms are not worthy of a three star rating Restricted meal cards Lack of some room facilities No working safe Flushing toilet
Martine
April 23, 2023All right
+Location, friendliness of staff, cleanliness, very comfortable bed.
-The jacuzzi advertised at 34° and in fact it was far from hot... disappointed because we come for that given the period and in fact it was barely lukewarm.
Veronique
April 21, 2023Fabulous
+Very well located, at the foot of the city. Top notch setting and staff. Excellent massages and spa.
-The hotel room a bit too small.
Didierdg
April 20, 2023Charming stop at the foot of the medieval city
+Very charming small hotel, magnificently located opposite the walls of the medieval city. Charming, caring staff. Ideal for a getaway to Carcassonne.
-Wi-Fi very annoying to work: obligation to identify each connection, and impossibility to connect two devices simultaneously (laptop + smartphone). Why make it so complicated? A few minor technical issues: defective bedroom door lock, unscrewed shower head, defective bathtub stopper.
Kristel
April 20, 2023All right
+Location, very friendly staff, great room.
-The room is not soundproof. We could hear the neighbors laughing and talking.
Gabriel
April 18, 2023Très bien
+the welcome and friendliness of the staff
-the rooms are small
Marc
April 17, 2023All right
+The location
-Hotel facilities dilapidated and not commensurate with the price
Geraldine
April 17, 2023couple weekend
+Ideal location. Quality bedding SPA service Pleasant welcome, smiling and available staff.
-The bathroom was small. For a 4 star hotel it would have been nice to have a tea and coffee maker in the room. (bottle of water available all the same)
Olivier
April 11, 2023A romantic weekend
+My wife and I came for a relaxing romantic weekend before the recovery, and we were delighted. The Spa, the breakfast, the reception and the availability of the staff are the strong points of this establishment. The proximity of the citadel is an asset, especially for going to eat.
-The only thing we didn't like was the room temperature when we arrived: the thermostat had been set to maximum, instead of the recommended medium setting. And to nitpick, a lighted or illuminating mirror in the bedroom would be perfect.
Laurence
April 8, 2023weekend in Carcassonne
+the location at the foot of the citadel, the decoration of the room, the breakfast served on the hotel terrace facing the ramparts
-nothing
Olivier
April 5, 2023Très bien
+Exceptional location, beautiful terrace, comfortable rooms
-A few insignificant little details
alexie
April 1, 2023We had a good stay
+Location, decoration, outdoor spaces
-Food offered
Patrice
March 26., 2023Very good stay, we will return with great pleasure to the Hôtel du Château
+Very nice location. The staff very pleasant and helpful. Clean room well equipped with top quality bedding.
-Room a bit small even for a normal room. But it's enough for a one night stay.
Karine
March 22., 2023Très bien
+The location at the foot of the ramparts, the view of the city from the bedroom, the softness of the bed, good and complete breakfast.
-Lots of noise outside at night, concert of horns and skids all night long, plan for traffic jams.
Olivier
March 19., 2023Très bien
+Exceptional location, charming and always available staff. Very good breakfast
-Room size. Little room for suitcases and lack of at least one chair.
T
March 17., 2023All right
+- The charming staff - The location (hotel really at the foot of the citadel, magnificent view day and night) - The exteriors: terrace and garden very beautiful and very well maintained
-The hotel is charming but we expect more from a 3-star establishment: - insufficient equipment (no full-length mirror in the rooms, low-speed wifi, furniture on the terraces of the rooms uncomfortable) - food: disappointing breakfast (15€ for few choices and small quantities) and sushi dinner (via a service provider) at €28 for small quantities and quality ok but nothing more - paid parking (€10 per day)
Eddy
March 17., 2023Très bien
+Very close to the castle, calm and smiling and friendly staff
-Room a bit small
Barbama76
March 17., 2023All right
+Perfect location at the foot of the city. Breakfast very good. Staff friendliness.
-I reserve a room according to the photos on the site thinking of being in the same hotel when in fact we find ourselves staying on the other side of the street in a part of the hotel with a lower rating. If I understand correctly the Montmorency is another part of the hotel. So you don't enjoy the swimming pool or the jaccuzi not wanting to cross the street in a bathing suit. The room is small and the bathroom cramped, when you sit on the toilet you can brush your teeth over the sink.
Ruotte
March 15., 2023Très bien
+The place, the proximity, the service and its services, the setting, the cleanliness
-The presence of the dog at breakfast time because he begs.
Lydie
March 11., 2023Très bien
+The location at the foot of the city, the setting, the heated swimming pool and the jacouzi
-Let the 30 min slot for dinner be short. Obliged to finish the dessert and the wine in the room
Jerome
March 10., 2023Fabulous
+Location, value for money, breakfast on the terrace
-small balcony
Christophe
March 5., 2023everything was perfect
+the calm, the cleanliness and the availability of the staff
-nothing
Elodie
March 1., 2023in a bubble of calm and beauty of the landscape
+the frame is top the exceptional environment the decor is brilliant
-if I have to say one I would say a little opposite on the bedroom terrace
Kidney
February 25, 2023good stay overall
+the location
-dirty room when we arrived
Joelle
February 21, 2023Disappointing
+the location, the cleanliness, the friendliness of the staff
-the lack of organization and the distance from the main services compared to the rooms which are located on the other side of the street
Vincentelli
February 18, 2023UNFORGETTABLE STAY
+The proximity of the hotel to the edges of the ramparts is ideal for everything on foot. The hotel is charming and very tasteful, closed parking is available. The staff and owners are very friendly. The SPA remains a very pleasant memory with its very pleasant staff. I strongly recommend this establishment.
-nothing
Lidewij
February 18, 2023Fabulous
+The contemporary decoration of the room with spacious wooden terrace in front. Good bedding. Debby's superb massage in the hotel Spa.
-Hotel Montmorency is rather an outbuilding, without reception, separated from a road (not very busy) by the main hotel 'hotel du château'. It's not a problem, but I didn't understand when I made the reservation.
Yvane
February 17, 2023Quiet, full view of the citadel
+Excellent location at the foot of the citadel, professional hotel people, excellent wine list, the swimming pool is very good. shower gel, towels provided and in large numbers plus those of the swimming pool. Room very well decorated, functional, very well soundproofed.
-Breakfast we liked but always the same if we stay longer. Lack of a rack to spread pool towels.
Olivier
February 17, 2023Fabulous
+Very good bedding Location at the foot of the city of Carcassonne Beautiful swimming pool and jacuzzi always pleasant after the visits The friendliness of the staff
-The room a little small but we were not there often The dogs of the hotel which walk between the tables of the breakfast
Daniel
February 16, 2023Good, but could easily have been better
+the pool, the location, the garden, the breakfast
-the size of the room, the decoration of the dated room, the stained carpet - the shower hose was leaking, which led to water in the bathroom ... In fact, there are two hotels (a 3 * and a 4*) with a common reception. Each hotel is on one side of the street, which you have to cross for breakfast
Vhellin
February 12, 2023Superb price / location ratio but beware room for small visitors
+Take advantage of this exceptional location at the foot of the Bastide. Elegantly decorated room with a small private garden.
-An excessively small bathroom and average quality bedding. Too bad not to clean the garden furniture made available.
Marie
February 9, 2023Très bien
+The welcome is perfect, the location is ideal for visiting the city. The room was small but very clean comfortable and functional. Excellent breakfast
-The only downside is the size of the bathroom which was really small.
Margaux
February 8, 2023Très bien
+We liked the location, and the services such as the swimming pool and the jacuzzi The staff was very pleasant and helpful, and the breakfast was perfect
-We were disturbed by the noises in the hallway early in the morning due to the very limited insulation Given the price of the service We found it a shame to have to pay for parking in addition
Sabine
February 7, 2023Restful
+The location of the hotel as well as the pool/jacuzzi area.
-Traces of mold in the bathroom as well as the bathtub (faucet system not functional as well as the shower screen which does not allow access to the faucets if you are outside the bathtub)
Mariette
February 6, 2023excellent stay. I will stay there again with pleasure.
+Great view of the citadel from this hotel. Very comfortable rooms, quiet, smiling staff, everything is perfect. The only downside is the wifi signal is very weak.
-Wi-Fi quality
Emmanuel
February 6, 2023Fabulous
+Location and welcome
-Toll parking
Jean Marc
February 4, 2023a nice step
+very well placed at the entrance of the city in a green and quiet setting. A personalized decor with neat and interesting character.
-A room category error during the addition. The room (hotel Montmorency) was communicating and very badly, or not, soundproofed from this neighbor. You could hear the throat clearing! Fortunately the person was alone and did not watch television and had the same schedules!
Anne-Lise
February 4, 2023Luxury hotel with great amenities, ideal for a family getaway.
+Luxury establishment, clean and well equipped room. Hotel extremely well located at the entrance of the medieval city. Attentive and very friendly helpful staff, doing everything to meet your expectations. Quality breakfast with regional products. Swimming pool and Jacuzzi. Private paid parking but not excessive.
-Room and bathroom quite small. Accessibility schedule for the swimming pool and the Jacuzzi quite late in the morning - 8:00 a.m. would be appreciated.
Sebastien
February 2, 2023All right
+The location and the bar open all night The heated swimming pool and jacuzzi
-The size of the bathroom Very paying parking Slight dirt in the swimming pool Access to the spa reduced and paying
Veronique
February 1, 2023Ideal for visiting the city of Carcassonne
+The location at the foot of the ramparts, the hotel garden and the terrace of the rooms on the ground floor, the calm, the colorful decoration of the room, the efficient and smiling service
-Very nice bathroom well appointed but a bit cramped
Patrick
January 31, 2023mixed
+Ideal location Very warm and friendly welcome Presence of adorable dogs
-Paid parking not advertised 10€ Heating really too hot and, apparently, not adjustable No kettle or coffee maker in the room Soundproofing, you can hear the rooms next door or above very well.
Stephane
January 27, 2023Very well placed, comfortable bedding but very small room without much storage
+Perfect location next to the city. Very comfortable bed
-On the other hand, the room is very small, no or very little storage, tiny bathroom... no towels on our arrival or remote control for the TV. The staff quickly remedied it.
Pia
January 19, 2023Fabulous
+The location of the hotel at the foot of the Cité is exceptional... with the music on the terrace, you really feel good! Enchanted by the friendly and welcoming Anouk, very attentive and charming.
-The bathroom, especially the shower, is very very small!
Marine
January 17, 2023All right
+Proximity to the City Parking location Friendly staff Outdoor Jacuzzi
-Wifi quality No refrigerator
Emmanuel
January 11, 2023An ideal hotel to discover Carcassonne and its riches
+We loved the location facing the citadel with a postcard view. The swimming pool is very pleasant, the equipment more than enough to have a great time. The service is discreet and efficient. The breakfast is also good with quality and partially local products. You also have to take the parking lot because it is very convenient.
-The rooms are very pleasant but perhaps a kettle is missing to be able to drink coffee or tea in the room or on the terrace.
Gressier
January 9, 2023Very good stay that I repeat regularly
+Ideally located at the foot of the old city, the hotel is very quiet with private and secure parking. The rooms are quite correct with very good bedding. The continental breakfast with local products is excellent
-The wifi connection does not allow making WhatsApp calls. Certain elements of the bathroom are not very functional (place for toilet paper, coat hooks) but that depends on the rooms. The fittings would sometimes require a manual.
Carine
January 5, 2023Fabulous
+The location at the foot of the city The breakfast The heated swimming pool
-Breed
Mc_13600
January 1, 2023Very good for a stopover.
+We appreciated the friendliness and friendliness of the staff. The idyllic setting at the foot of the ramparts. The calm and well-kept gardens. The private car park. Good bedding. The decoration of the room. A small private exterior with armchairs and a coffee table.
-The bathroom really too small. No shelf to put our toiletries. The breakfast not terrible for the price (too little choice for my taste).
Frederic
December 31thGood stay in a hotel with pleasant staff.
+Very pleasant staff. Great time at the SPA. Ideal location. The Main Building is fine.
-Room a bit small. Deco to review in the room and in the common areas of the Montmorency building. At least one chair should be in the room.
Frederic
December 29thFabulous
+The location at the foot of the city
-The price of parking not included in the price of the room
Ju
December 27thA break in Carcassonne
+The setting, the swimming pool, the bar open 24 hours, the proximity to the historic center
-That the staff welcomes me by meaning "already you have been overclassified", of course I had a good price via Booking but the service corresponded to what I had bought so nothing more... It is useless nothing to point out to people who pay less that they have a service that is worth more... Especially since it was my 6th hotel of the week and I've seen much better. Also the fact that I don't take the private car park but that I park my motorcycle in front, it didn't seem to please... "thank you for moving your motorcycle" in short, it's not said with finesse.
Cedric
December 20thExcellent location and very nice surroundings
+The hotel's garden with swimming pool, its location close to the city. The breakfast was very decent. The room was very small, but tastefully decorated. Good value for money
-Paid hotel parking, you have to constantly type in a code to move around the hotel.
Sylvie
December 18thFabulous
+Everything and near the city.
-Nothing.
Oksana
December 17thVery good hotel with great breakfast
+The hotel is located at the gates of the Cité de Carcassonne, the rooms are very spacious and the breakfast is delicious and plentiful.
-We would have liked to take advantage of the jaccuzi but it was not open
Gaeta
December 15thVery pleasant
+The location at the foot of the medieval city the swimming pool the bar the breakfast the staff the decor the setting
-Room too small tiny bathroom
Josephine
December 14thTrès bien
+The location, the staff, the breakfast, the mattresses!
-Little soundproofed, breakfast very nice but very expensive. Paid parking with not always space but possibility to park in the reception places.
Valérie
December 6thGood value for money
+The welcome, the availability, the relational quality and the kindness of Fita 🙂 The Swedish massage of Delphine at the SPA 🙂 The swimming pool and the jacuzzi The view of the ramparts 🙂 The wide and very comfortable bed
-No soap dish in the shower Few cupboards in the room The noise of the cars The breakfast coffee too light and the meager portion of country ham and the pieces of cheese too small for a 3-star hotel 🙁 The door in the room that gives access to another room 🙁
Christophe
December 1thgood location for visiting carcassonne
+location, city view
-lack of equipment in the rooms (no kettles)
Céline
November 30, 2022Very good!
+Nice location. Welcoming staff. Comfortable room. Secure establishment.
-We would have preferred a breakfast buffet instead.
Jeans
November 29, 2022Fabulous
+The staff, the hotel, the decoration, the incredible geographical location
-The light sound system, where very noisy neighbors…
Julien
November 27, 2022Conveniently located
+Beauty cleanliness of the place Ideally located Swimming pool jaccuzi Warm welcome
-Room 30 quite small and cramped
Serge
November 27, 2022Très bien
+Right next to the Cité de Carcassonne Room with terrace Private parking
-You have to cross the road to go to the swimming pool
Carole
November 25, 2022Some improvements to be made.
+Spacious accommodation. Very comfortable bedding. Very spacious sanitary facilities. Location in relation to the City. Kindness employees.
-Unsecured road crossing. Lack of fridge, kettle, coffee maker in the room. Lack of diversity for breakfast. Lack of mirrors in the bedrooms
Dominique
November 22, 2022A characterful and romantic break at the foot of the fortress of Carcassonne.
+The setting, the welcome and the kindness and thoughtfulness of the entire staff. Room Service at its best. The quality and quantity were on point. Do not hesitate to be tempted.
-It's not that we didn't like it, it's that we ran out of time to take advantage of the swimming pool and spa equipment... For another one!
Celia
November 7, 2022On top as usual
+Room, geographical location (at the foot of the city of Carcassonne), staff, partner restaurant
-RAS
Pierre Laboisse, President and CEO of Aledia, a leader in nanowire-based MicroLED technologies for the displays of tomorrow
November 6, 2022All right
+the location the pool and the staff
-the sheets and the lack of cushions
Arnold
November 5, 2022very nice establishment at the foot of the city.
+heated outdoor swimming pool with jacuzzi, very good gargantuan breakfast for 18€ (it's well worth it), attentive and efficient staff, close to the entrance to the city, a few tens of meters. Small garden in the room with a view of the city. Good bedding. Clean and neat exteriors.
-the bathrooms in the suites are neither very pretty nor very functional, the design level rooms (suites) would like to be trendy and original but it's a bit tight, I think it's better to take a normal room. To be avoided, the balneotherapy option at the spa, a hammam and a small swimming pool with jacuzzi area (not effective) and swimming against the current (no interest) for 60€ for 30 minutes for 2. Overall the hotel is Alright
Christine
November 4, 2022Fabulous
+Location, hospitality, quiet, breakfast
-Small bathroom, complicated shower fittings, lack of a handle to get out of the tub (risk of slipping), lack of mirror in the bedroom. Poor internet connection (little network in the room)
Christelle
October 31, 2022At the foot of the castle
+The super original decoration. The terrace adjoining the bedroom was pleasant. And all the facilities available in the hotel, access to the jacuzzi and the heated swimming pool... hummm. Great hospitality and attentive staff.
-We found the price a little high, we expected a slightly larger room. Compared to the price. And especially compared to the photos we had seen. The bathroom well equipped but small. Not even a double sink for a deluxe room.
Jean-Luc
October 28, 2022Très bien
+Très bien
-Lack of time
Aurelie
October 28, 2022All right
+The location is ideal, the services probably very pleasant in good weather, which was not our case.
-A little disappointed with the dinner and breakfast services. Is it due to the health situation? I don't know I can't normally judge. The bedding did not really convince us a bit too hard for us.
Sandrine
October 28, 2022Breathtaking view - very clean - extra pool area
+The exceptional location. The pool area.
-A restaurant area would be a plus.
Candice
October 24, 2022nice for a weekend
+the proximity of the citadel the car park the swimming pool the decor of the room
-the noise! the hotel is extremely badly soundproofed I hear I heard absolutely tt!
Salima
October 22, 2022Have a good stay
+The top location
-The color of the bedroom!!! You gotta love orange!
Manon
October 21, 2022warm welcome and room
+proximity to a tourist site on the practical side (parking)
-everything is extra (cot, parking, breakfast) for a fairly high room price at the start
Bertrand
October 20, 2022Très bien
+good overall
-room a bit small
Michel
October 17, 2022Fabulous
+The setting... the welcome of the owners and their employees... the swimming pool and jacuzzi...
-No room at the spa
Cpi37
October 8, 2022Price a little high compared to the services
+The location at the foot of the ramparts, the charming and helpful staff, the hearty breakfast and the extra stone massage (signature). Comfortable bedding.
-Generally a little high price for the services offered. No mini fridge in the room, no mirror except above the sink, toilet in the bathroom, for a first deluxe, that seems a bit high to us... you had to cross the road to get to the room, the gourmet meal at 38 euros served in trays, ok covid obliges... but still, the dessert was still frozen
Cecile
October 6, 2022A great weekend!!
+The location is the best in Carcassonne I think! At the foot of the ramparts, superb view. The hotel is charming, clean, there are nice amenities and the bedding is comfortable. The breakfast is really high quality!
-The room is small, especially the bathroom. Some of the employees were rather unfriendly while the majority are adorable and very professional, so that's surprising!
Thibault
October 4, 2022stay at the top in love
+the welcome and the very pleasant staff the breakfast the proximity of the historic center
-room a little small for our taste but the small exterior adds a little something
Florent
October 2, 2022All right
+Great staff, everything except the SPA price.
-Spa too expensive, 30€ half hour PER PERSON, we are taken for cash cows.
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