Maison Rouge Strasbourg Hotel & Spa, Autograph Collection
5-star hotel - Alsace - Strasbourg
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Average price range€€€€ (300€ and more)
- Booking
Top Hotel France presents the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection. This 5-star hotel located in the charming region of Alsace, in Strasbourg, invites you to discover its elegance and refinement. Nestled in the heart of the city, the property is ideally located at 4, Rue des Francs Bourgeois, offering easy access to the main tourist attractions of the city. Come live a unique and unforgettable experience in this exceptional place.
The Maison Rouge Strasbourg Hotel & Spa, Autograph Collection is a prestigious establishment located in the heart of the city of Strasbourg, in Alsace. Founded in 1927 by the Lauth family, this hotel has had a rich and eventful history over the decades.
Initially, the hotel was a simple guesthouse, but it quickly gained notoriety thanks to its ideal location and the quality of its services. Over the years, the Lauth family has expanded and modernized the establishment to make it a luxury hotel, with spacious and elegant rooms, a gourmet restaurant and an internationally renowned spa.
During the Second World War, the hotel was requisitioned by the occupying German forces, then was used as headquarters by the French troops after the liberation of the city. Despite these tragic events, the hotel has recovered and regained its former prestige.
Today, the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection is a renowned establishment, which combines the charm of its history with modern and top-of-the-range services. It has become a reference for demanding travelers seeking to discover Alsace in an elegant and refined setting.
Located in the pedestrian area of Strasbourg, close to the famous Place Kléber, the Maison Rouge hotel is a historic establishment adorned with magnificent period stained glass windows. The accommodations are decorated in a personalized style with unique touches that give them a special charm. Enjoy an authentic setting and a warm atmosphere for an unforgettable stay.
For your comfort, the Maison Rouge hotel offers free Wi-Fi access in all areas. Stay connected with your family or colleagues during your stay in Strasbourg.
The rooms at Maison Rouge are accessible to people with reduced mobility and are equipped with a minibar and satellite TV. All accommodation is accessible by the hotel's traditional lift and has a private bathroom with bath or shower. Enjoy optimal comfort for a pleasant stay.
Le Maison Rouge offers a concierge service to make your stay even more enjoyable. Take advantage of a 24-hour reception and daily newspapers to stay informed. Our team is at your disposal to answer all your requests and offer you a quality service.
The Maison Rouge is ideally located for exploring the historic sites of Strasbourg. With a tram line near the hotel, you can get to Rue de la Mésange in just 5 minutes. Take advantage of your stay to discover the wonders of the city and its surroundings.
Top Hotel France strongly recommends the establishment: Maison Rouge Strasbourg Hotel & Spa, Autograph Collection for the following 5 reasons that will make your stay an unforgettable experience:
1. The historic charm of the Maison Rouge hotel and its location in the pedestrian zone of Strasbourg.
2. Free Wi-Fi connection in all premises to stay connected during your stay.
3. Comfortable rooms accessible to all, equipped with a minibar and satellite TV.
4. A concierge service available 24 hours a day to answer all your requests and offer you quality service.
5. The proximity to the historic sites of Strasbourg, accessible by tram from the hotel.
There are different types of accommodation to suit everyone's needs and preferences. Among them, we can mention the single rooms, which are ideal for solo travelers or people on a business trip. The superior rooms, on the other hand, offer additional comfort with a large double bed or two single beds.
For those looking for a bit more space and luxury, the privilege rooms are an interesting option. They have a large double bed or two single beds, as well as a sofa bed to accommodate a third person. The prestige rooms with balcony offer a breathtaking view of the city and allow you to enjoy the outdoors while remaining in the comfort of your room.
Finally, for families or groups of friends, the double suites with sofa bed are ideal. They can accommodate up to four people and offer additional living space with a comfortable sofa bed.
Regardless of the type of accommodation chosen, the important thing is to feel comfortable and fully enjoy your stay. La Maison Rouge Strasbourg Hotel & Spa, Autograph Collection offers a wide range of rooms and suites to meet the needs of all travelers.
4, rue des Francs Bourgeois, 67000 Strasbourg, France
The Maison Rouge Strasbourg Hotel & Spa, Autograph Collection is a luxury hotel that offers a wide range of services to meet the needs of its customers. The rooms are equipped with everything necessary for a comfortable stay, including toilet paper, towels, bath or shower, slippers, private bathroom, toilet, free toiletries, bathrobe, hair dryer -hair, a shower, linens, a wardrobe or closet, an alarm clock, a view of the city, a coffee machine, an electric kettle, a socket near the bed, a desk, a flat-screen TV, a radio, telephone, television and coffee on site.
The hotel also has a bar and a restaurant where guests can enjoy delicious dishes. Breakfast can be served in the room and tea/coffee making facilities are available on request. Valet parking is offered for convenience, as well as wheelchair accessible parking. The invoice is provided on request and the concierge service is available to help guests organize their stay. Luggage storage, currency exchange and 24-hour reception are also available.
For families with children, the hotel offers babysitting services for an additional fee. Daily housekeeping, dry cleaning, and laundry/laundry services are also available for an additional fee. Meeting/banquet rooms are available for business travellers.
Security is a priority at the hotel, with fire extinguishers, surveillance cameras in common areas, smoke detectors, security alarm, access cards, 24-hour security and a safe. Pets are welcome and bowls and a basket are provided for their comfort.
The rooms are equipped with air conditioning, heating, soundproofing, laptop safe, carpeted floors, soundproof rooms, elevator, facilities for the disabled, non-smoking rooms. smokers and a wake-up/wake-up service. The upper floors are accessible by elevator and the gym/spa locker rooms are available for guests who wish to relax.
Maison Rouge Strasbourg Hotel & Spa, Autograph Collection also offers a wide range of spa and wellness services including body massages, couples massages, foot massages, back massages, spa/wellness packages -being, a spa/relaxation corner, a spa, a body wrap, body treatments, make-up, waxing, facials, beauty services, a hammam, a hot tub/jacuzzi, massages and a spa and wellness center for a fee.
The hotel staff speaks German, English, Spanish, French and Italian to meet the needs of international guests.
Top Hotel France had the opportunity to stay at the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection and we would like to share our experience with you. As soon as we arrived, we were warmly welcomed by the staff, who were very helpful and attentive. The room was very comfortable and tastefully decorated. We particularly appreciated the free Wi-Fi connection as well as the breakfast served in the room. The bedding was very comfortable and the housekeeping service was extremely neat.
The gourmet restaurant was excellent and the staff very professional. The pool and spa are great places to relax and rejuvenate after a long day. The hotel is ideally located near the historic sites of Strasbourg.
We had a very good stay at the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection and we will come back with pleasure.
1. Unwind at the Spa: Enjoy a moment of relaxation in the hotel's spa, which offers a range of treatments and massages to help you relax and rejuvenate.
2. Visit Strasbourg Cathedral: Strasbourg Cathedral is one of the city's most iconic landmarks. Admire its gothic architecture and climb to the observation deck for panoramic views of the city.
3. Discover Petite France: This picturesque district of Strasbourg is famous for its half-timbered houses, canals and bridges. Stroll through the cobbled streets and stop at one of the many restaurants to taste an Alsatian specialty.
4. Take a cruise on the Ill: Board a boat for a cruise on the Ill River and admire the monuments of Strasbourg from the water.
5. Visit the Museum of Modern and Contemporary Art: Strasbourg's Museum of Modern and Contemporary Art houses an impressive collection of modern and contemporary art, as well as temporary exhibitions.
6. Taste Alsatian wines: Alsace is famous for its white wines, especially Riesling and Gewürztraminer. Take advantage of your stay to discover the region's vineyards and taste some of its best wines.
7. Go shopping: Strasbourg is a lively shopping city, with many shops and boutiques. Go shopping in the pedestrian streets of the city center or in one of the large shopping centers of the city.
8. Catch a show: Strasbourg offers a variety of shows, from theater and opera to dance and music. Consult the city's cultural program to find a show that interests you.
9. Explore the Christmas markets: Strasbourg is famous for its Christmas markets, which attract visitors from all over the world. Discover the craft gift stalls, taste Christmas specialties and enjoy the festive atmosphere.
10. Take a trip around: Alsace is a beautiful region, with many picturesque villages, castles and natural landscapes to discover. Take a trip around Strasbourg to discover the beauty of the region.
The surroundings of the Hôtel Maison Rouge Strasbourg Hotel & Spa, Autograph Collection are rich in activities for travelers looking for discovery and entertainment. Here is a non-exhaustive list of activities near the hotel:
In short, the surroundings of the Hôtel Maison Rouge Strasbourg Hotel & Spa, Autograph Collection offer a multitude of activities for all tastes and all ages. Whether you are looking for culture, nature or shopping, you will inevitably find what you are looking for near the hotel.
The surroundings of the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection are rich in quality restaurants. Here is a selection of some of them, with their distances from the hotel:
Whether you are looking for gourmet, traditional or foreign cuisine, or simply a place to have a drink, the surroundings of the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection will satisfy you.
The surroundings of the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection are very convenient for travelers. Here is some information about nearby airports and public transport:
In short, the surroundings of the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection are very well served by public transport and the airports are easily accessible by car. Travelers will thus be able to take full advantage of their stay in Strasbourg.
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1. The historic charm of the Maison Rouge hotel and its location in the pedestrian zone of Strasbourg.
2. Free Wi-Fi connection in all premises to stay connected during your stay.
3. Comfortable rooms accessible to all, equipped with a minibar and satellite TV.
4. A concierge service available 24 hours a day to answer all your requests and offer you quality service.
5. The proximity to the historic sites of Strasbourg, accessible by tram from the hotel.
Have you ever been to: `Maison Rouge Strasbourg Hotel & Spa, Autograph Collection`? We would love to hear your experience. Leave a opinion on Google to help other travelers make their choice.
If you are looking for more reviews of the `Maison Rouge Strasbourg Hotel & Spa, Autograph Collection`, do not hesitate to consult his opinions on Google. If there are not enough Top Hotel France reviews, these additional reviews can give you a more complete perspective. Share your experience and help the travel community make informed choices.
Manu
August 21, 2021 at 6:36 pmI am delighted to share my review of the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection. First of all, I would like to emphasize the exceptional location of this hotel, which allows you to visit the city of Strasbourg on foot. It is a real asset for travelers who wish to discover the city and its wonders without having to use public transport or rent a car.
In addition, I particularly appreciated the breakfast offered by the hotel. It was delicious and varied, offering a wide choice of dishes to satisfy all tastes. It was a great way to start the day and prepare for a day of sightseeing and exploring the city.
In short, the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection is an ideal choice for travelers looking for well-located and comfortable accommodation for their stay in Strasbourg. I highly recommend this hotel for its location, its comfort and the quality of its services.
Tom Cruciani
April 11, 2022 at 6:26 amThe welcome was perfect, the staff was very friendly. We traveled with a one year old and the staff were more than understanding and did their best to accommodate us. The breakfast is recommended. The restaurant on site has a small menu but all of impeccable quality.
Arnold
May 15, 2022 at 11:13 amI recently stayed at Maison Rouge Strasbourg Hotel & Spa, Autograph Collection and I must say that I was very pleased with my stay. The location of the hotel is simply perfect – located right in the heart of Strasbourg, it is easily accessible from the city's main tourist attractions. Also, the hotel staff was very friendly and helpful, which made my stay even more enjoyable.
The breakfast served at the hotel was also excellent. There was a wide variety of dishes on offer, all made with fresh, quality ingredients. I particularly enjoyed the pastries which were delicious and crispy. Breakfast was a really great way to start my day.
In summary, if you are looking for a well-located hotel in Strasbourg with friendly staff and an excellent breakfast, I highly recommend the Maison Rouge Strasbourg Hotel & Spa, Autograph Collection. You will not be disappointed !
Loriane C
May 16, 2022 at 7:07 pmThe atmosphere is very pleasant and the staff attentive. The 20's decoration is very tasteful with different characters/personalities highlighted on each floor. We had a great time during dinner served by the sparkling Léa and during breakfast at the Mistinguett. The spa was warm, I would personally have added dried fruit as you sometimes find, for a small snack with the flavored water offered. Delighted, we will come back again. Thanks again to the team and to Julien who welcomed us with care.
Delphine Rousseau
June 6, 2022 at 7:39 amAn exceptional experience in the heart of Strasbourg! The renovation of this hotel is a real success: original, thoughtful and harmonious. The rooms are perfectly comfortable and the service is top notch. All the staff are very caring: smiling, pleasant and available. The spa is also up to par. In short, a stay difficult to forget!
Vivien Pioneer
June 23, 2022 at 2:25 amMy partner and I are delighted with our visit to Maison Rouge. All of the hotel staff couldn't do enough for us. The decoration is sublime, the breakfast excellent and the massage at the spa very relaxing.
In short, an unmissable address in Strasbourg.
Gerard
June 29, 2022 at 9:26 amI recently stayed at Maison Rouge Strasbourg Hotel & Spa, Autograph Collection and I must say that I was very pleased with my experience. The staff was incredibly attentive and available, always ready to give advice and answer all my questions. I felt really welcome from the start of my stay.
In addition to their outstanding service, the hotel itself was also very nice. The rooms were spacious and comfortable with all the amenities I needed for a pleasant stay. I was also impressed with the cleanliness and maintenance of the facilities.
But what really made the difference for me was the attention given by the staff. They really made me feel comfortable and comfortable throughout my stay. They were very helpful in giving me advice on local attractions and restaurants to try which made my trip even more enjoyable.
All in all, I highly recommend Maison Rouge Strasbourg Hotel & Spa, Autograph Collection to anyone looking for a comfortable and welcoming stay in Strasbourg. The staff are top notch and the hotel is a great place to relax and rejuvenate.
Fany L
August 20, 2022 at 7:35 pmWe stayed one night in this beautiful hotel which is very well located for the Christmas market.
Room 509 is very beautiful, decorated with good taste, the bedding is very good, no light that comes to disturb us with an electric blind and beautiful thick curtains.
We took a parking space at the hotel to be quiet.
The welcome and service are impeccable.
The breakfast is at 32€, it is excellent, many choices, special mention for the squeezed orange juice which was very good and for the French toast (on request).
A few hiccups with our cards to get into our room, but that's no big deal.
We will gladly come back.
Herwig von Gregory
September 11, 2022 at 8:05 pmOur stay at Maison Rouge gave us complete satisfaction. The service staff were warm and very attentive. I must mention in particular Pierre Nicolas, an extremely warm man who perfectly reflects his character. I especially thank him. But the entire service team also made sure that nothing was missing. The food served was of exceptional quality. We will stay again with pleasure at the Maison Rouge.
The room was very well appointed and equipped. Nothing was missing
Christian
October 1, 2022 at 9:07 amUnacceptable for a 5 star
+Proximity to the city center
-Tiny shower/toilet cabin and bedroom
Geraldine
October 15, 2022 at 12:38 pmvery well
+a king size bed a bigger one
-the first evening the cleaning lady comes and the second evening another employee
Didier
October 16, 2022 at 7:15 pmVery good Level
+Location Services
-one regret: spa impossible because overbooked
Eric
October 19, 2022 at 3:19 amExcellent hotel. Big class ! I highly recommend !
+Hotel very close to Place Kléber without actually being there. So pretty quiet. Located on a main avenue. SO
restaurants, snacks, shops are nearby. The historic center is a 5-minute walk away. Ideally placed.
Fantastic breakfasts. Nothing is missing…it's even beyond what you can think of having for breakfast.
Friendliness of the staff who do the MAXIMUM to give you satisfaction! (whether at reception, concierge, etc.)
I recommend this hotel.
-This is not a criticism in itself – let me explain: we arrived earlier than expected, and we asked to be able to occupy our room as soon as we arrived. The staff therefore gave us a room which we were able to occupy immediately. (We were normally scheduled in another room). I do not blame the staff who did what was necessary to meet our request. I thank them again. But I think this limited the choice of rooms available at the time we arrived (around 12:30). The room we got was spacious, well equipped, the only downside is that the bathroom didn't have a bathtub and didn't have a window.
This is all very minor, I agree. Everything else was perfect.
Véronique
October 25, 2022 at 5:24 pmStrasbourg stopover 5*
+Absolutely everything ! The decor, the refinement of the style, the comfort of the bedding, the quality of the food served in the restaurant, the friendliness of the staff
-Small error at check-in, but all the staff were very attentive, we were even offered our cocktails at dinner
Michelle
October 25, 2022 at 10:31 pmdisappointing
+the receptionists
-the decoration the view the common areas the impossibility of opening the windows….
Amandine
October 26, 2022 at 8:45 pmAll right
+The location is very good the staff very nice
-During my reservation, only the massages were specified as an extra, we chose this hotel because there was a spa, we were very surprised to learn that we had to pay 20 euros for 1 hour to take advantage of the spa…..we would not have not choose this hotel if we had known. 18,50 per day of parking I find that too abusive
Louis
November 4, 2022 at 12:48 amAll right
+The friendliness of the staff
-Home automation lighting too complicated
Matthew
November 20, 2022 at 4:49 pmExcellent hotel in the center
+Great location and classy hotel
-Bedding a little soft
Kookie Pecorelli
November 21, 2022 at 2:20 amEN: Late arrival at the hotel, around 1 am, but having warned in advance we were very well received by Flavio at the reception whom we thank for his kindness and his professionalism. The “Prestige with Balcony” room was simply great, very well decorated, spacious, very comfortable bedding, well soundproofed, with a superb bathroom, different size slippers (for men and women) and a nice little balcony. The Nespresso machine is a big plus, especially for an Italian like me, as well as a courtesy bottle of water. The bathroom had free toiletries as well as good quality products (shower gel, shampoo and body cream). Simply exceptional breakfast in the room! Very filling and just delicious! Thanks to Louise for the room service and her smile and kindness every morning. For the 2nd night Flavio informed us that we had a room upgrade so we were given a "Junior Suite" which was even more beautiful than the first. Larger, with a balcony overlooking the Protestant Church of the Temple-Neuf. The reception kindly informed us that our luggage would be stored and then taken to our new room so that we could enjoy our day in Strasbourg. A big thank you to the reception team (Flavio, Nive, Pascal) they are all very kind and very professional. They answer all questions and offer/find solutions. We also enjoyed a massage and access to the Spa as part of the “Well-being” offer (overnight stay + massages). Thanks to Morgane and Antoine for their welcome and professionalism, the massages were very good. The Spa is beautiful and clean and giving access to only 4 or 6 people at a time allows you to relax in the sauna, jacuzzi or Turkish bath. A little tea after the spa and massage allows you to relax even more. The location of the hotel is more than ideal, 200m from the Kleber car park, really very practical and in the center of Strasbourg. Our stay at this hotel was amazing, it is well worth its 4 stars. Many thanks to all the staff. Very good surprise and we will return with great pleasure. I recommend it 100%!
Sulyvan
November 22, 2022 at 6:09 pmvery well
+customer service and cleanliness
-I find that compared to the pricing the rooms are small.
Eric
November 26, 2022 at 10:35 amTrès bien
+Gorgeous decor, very friendly staff
-Hot tub unavailable
Ninobabs
November 29, 2022 at 4:56 amFor a carefree stay
+Absolutely everything ….
Friendliness of ALL the staff …
Excellent breakfast
Location near several restaurants .. 5 minutes from the cathedral, 5 minutes from Petite France and its typical dwellings….
The large bedroom with a lounge area.. bathroom with bathtub..
Really nothing to say … I will return with great pleasure
-Nothing
Celia
December 3, 2022 at 11:45 amVery good with a damage
+Beautiful decor
-1) Key disabled 15 mins before check out time
2) We booked at the spa and no one told us that the jacuzzi was out of order
Alexandra
December 10, 2022 at 2:30 pmFabulous
+The staff is adorable, kind, smiling. it was a real pleasure to talk with them.
the breakfast was excellent.
-the spa is not included in the price.
Catherine
December 12, 2022 at 5:31 amAn excellent location for a rare address. I will come back
+Excellent breakfast and dinner
Super cedar spa and jacuzzi: Elisa is pro
-Breed
Sarahddm
December 14, 2022 at 12:31 pmSumptuous. It just lacked the swimming pool to come close to perfection.
+The place is sublime. The decoration is luxurious and the friendliness of the staff makes this place a real palace.
-It is a pity that hotel guests have to pay extra to access the spa. There is also a charge for parking and we were not compensated for the day spent in the Kléber car park. For a weekend, it is necessary to count 50€ of parking.
Julien
December 15, 2022 at 2:17 pmNice
+Very nice renovation
-Obviously a lack of high-end professionalism for this establishment there. To things that are said and done discreetly when influencers are present in the room. Similarly I find the price of breakfast very students for an establishment that does not have ice cream..... too bad
Alexandre
December 22, 2022 at 2:07 pmPleasant, gourmet and relaxing stay
+The spa and the friendliness of the staff as well as all the services offered by the hotel (help, service, cleaning, etc.)
-Lots of noise in the rooms, the walls seem like cardboard, soundproofing would be needed
Arnaud
December 23, 2022 at 3:01 amGreat weekend in Strasbourg
+The place, the room, the reception, everything was perfect
-Nothing!
Roland
January 4, 2023 at 3:19 pmAll right
+Location
-Too hot in the room
Roland
January 11, 2023 at 9:47 amhave a good stay
+near train station and very well located in the city center
-toilet in the bathroom. too hot with duvets
Jean Claude
January 16, 2023 at 5:18 pmGood but could do better with breakfast.
+Very comfortable, well located in the city center. Ideal for a tourist stay and visit of Strasbourg.
-A very good breakfast but not quite up to what I expected for a hotel of this standard. Replenishment of the buffet a bit chaotic.
Jacques
January 18, 2023 at 3:33 amPerfect
+Bed comfort and breakfast
-Price
Michael
January 18, 2023 at 8:32 amthe breakfast caught up with the whole service… the rest is not worth 5 stars
+The location
breakfast
-the supplement of €20 per person for 1 hour access to the spa, prohibitive given the price of the night.
Value for money below my expectations, I find that this hotel is not at the level of its five stars.
there are other cheaper establishments in Strasbourg, with an equal or even higher service
Laurel
January 29, 2023 at 10:47 amRomantic weekend in Strasbourg
+The fact that an employee came to pick us up in the middle of the pedestrian street when we were lost was very appreciable the standard of the hotel its location and the pleasant staff
-The very expensive parking space but I prefer to know the car is safe otherwise nothing to complain about
Serge
February 19, 2023 at 4:18 amA sure value, a good choice for a correct budget
+Warm welcome, early check in and late check out, magnificent decoration, ideal location, comfortable rooms
-Breakfast a bit pricey but not really a problem
Xavier
February 19, 2023 at 5:34 pmSympa
+Calm
-The smallness of the Spa
Thomas
February 19, 2023 at 6:08 pmNice central hotel
+Nice hotel in the center of Strazbourg, very comfortable bed, good quality products and accessories in the room.
-Restaurant and hotel menu that lacks vegetarian, vegan or healthier options.
Access to the paying spa, in a 5 star hotel it is really deplorable.
Chloé
February 27, 2023 at 2:39 amVery nice hotel well located
+very nice hotel with beautiful decoration. the bed was particularly comfortable and the room very pretty. Very pleasant location 2 steps from the center and 10 minutes walk from the train station …
-extra breakfast is a bit pricey
sophie ausserre
February 27, 2023 at 9:01 pmWe have just left this hotel after 4 nights. We would like to pay tribute to the whole team who knew how to welcome us as we have very rarely encountered with an absolutely incredible kindness...from the reception to the mistinguette lounge where real quality breakfasts are served. Very big crush for a bearded young man who works there and who spoiled us with a touching delicacy.
To the attention of the management…a huge thank you also who made a gesture on our 4th night which was not planned following the loss of our car keys…totally spontaneous gesture and without the slightest request on our part.
We are delighted with our stay and will not stay anywhere else when we return to Strasbourg.
Thank you very sincerely to all and big hats off once again for this team cohesion for Customer Service with a capital S
Franck
March 4, 2023 at 12:39 pmessential in Strasbourg
+very nice hotel, no noise, top equipment and exceptional breakfast. friendly person
-the spa should be offered for residents and the one hour limit is a bit stressful. but it is a detail.
Shoe
March 8, 2023 at 8:59 pmexcellent stay in an establishment located in the heart of the pedestrian city.
+We really appreciated the welcome and kindness of the staff.
-Nothing to say everything was perfect.
France
March 10, 2023 at 12:11 amTrès bien
+The exceptional spa as well as the treatments
-The price of breakfast
Jean Philippe
March 10, 2023 at 5:34 pmwe loved it and will definitely be back!
+the friendliness of the staff, the welcome, the equipment, the decoration
-RAS
Caroline
March 10, 2023 at 7:22 pmIt would have been nice if rated as 4 star.
+Near the Christmas market and shops
-we discover on the spot that the address is in a pedestrian street. In my case arriving and departing with a disabled person was not convenient. Impossible to take a taxi because of the Christmas market, we had to take the train to get to the station.
The minibar was never filled; the card for breakfast in the room either: I had to place the order by telephone.
The restaurant is not really a restaurant but rather a bar with small portions to eat without accompaniment.
Several times impossible to contact the Room Service, nor the room service, I was advised to go down to the reception to solve my worries.
Nobody to help us on arrival with the suitcases; I had to insist a lot for someone to help us from the hotel when finally someone from the reception accompanied us to the train stop.
Long story short, a 4 night stay with quite a bit of hassle for a 5 star hotel.
Eric
March 11, 2023 at 4:24 pmAll right
+location and breakfast
-Television broken and no one to restart at 21 p.m.
Emmanuelle
March 16, 2023 at 6:54 amperfect
+very good breakfast, fresh and plentiful; extremely quiet room
-the mask is for everyone or for no one…..reminder to residents
Daniel
March 17, 2023 at 6:44 pmAll right
+Excellent
-Cramped room
Anne Estelle
March 28, 2023 at 10:21 pmTrès bien
+the location, the quality of the staff, the services offered.
-The very small spa, the fact that it has to be paid for is a hindrance, especially since the size of the space does not justify it.
Hermann
April 1, 2023 at 8:14 amTo redo
+The staff was caring and pleasant. The location is just perfect to be able to do everything on foot
-Badly soundproofed rooms, the spa is not limited to 4 people which makes it impossible to be able to rest all at the same time
Hervé
April 2, 2023 at 5:36 amVERY SPACIOUS ROOM
+the spa, and the opening of the fitness room 24 hours a day, 24 days a week
-the fitness room would require more space and equipment, impossibility of opening the windows on the bedroom balcony, and the view of the building opposite.
Silvan
April 4, 2023 at 10:33 pmgreat location, soundproofing between rooms very weak, a bit expensive for the service
+great decor. really great location
-staff a little overwhelmed. poor soundproofing between rooms (woken up by a baby at 7:00 a.m.)
Marion
April 11, 2023 at 4:39 pmpleasant stay
+cleanliness and calm
-the SPA is small for a 5 star hotel and it is a pity that it has to be paid for
Buckskin
April 18, 2023 at 9:10 pmVery neat hotel, very nicely decorated, but deserves more comfortable facilities
+Very nice "art deco" decoration, exceptional breakfast (but expensive!), excellent bedding, very attentive staff; ideal location (in the center, close to everything, but without being in the middle of the noise and night bars); very little noise (room not facing the street)
-a single elevator to serve the 6 floors (being on the 6th, we had the impression of spending our time waiting for the elevator); room too small; no actual living room for resting; spa available only by reservation and for a fee
Kévin
May 3, 2023 at 6:00 pmBeautiful 20/30 style hotel revisited with taste and quality service
+Decoration
Staff always welcoming, smiling, and attentive
Cocktail and restaurant at the top!
-We had booked at the end of the holidays for 2 days in order to take advantage of the spa in particular and it was closed without us being informed before our arrival.
Jeans
May 8, 2023 at 5:56 amblah
+the location
-the very imperfect service for a 5 *
room service really not good and very expensive
the paying spa and without reception.
the decoration really not to my taste
the windows closed in the rooms
Soumillion
May 10, 2023 at 5:01 amGOOD
+LOCATION
-BREAKFAST PRICE
michael rimaz
May 13, 2023 at 10:52 pmA superb hotel, the service very good, the royal breakfast, hearty and good.
The room was very good, only the bed was too soft for our taste, and the only downside, the carpet did not seem to have been vacuumed very well, too bad for such a place, otherwise the massage was very pleasant
Carine
May 14, 2023 at 8:33 pmNice hotel nice location but breakfast too expensive for what is offered
+The room was nice and very clean.
-The breakfast is very expensive and the service left something to be desired. Not all customers are offered the same things. Replenishment of the buffet too slow.
Martine
May 19, 2023 at 12:23 pmThe hotel does not deserve 5 stars because of the service at breakfast!
+very well located hotel
beautiful spa but paying (20 EUROS)
Our room was ready at 11:30 a.m. instead of 16 p.m. and we appreciated,
nice room and nice TV.
-- very hot room
- very average breakfast (no scrambled eggs, you have to ask, orange juice full of pulp, some cakes not exceptional!)
- poor quality service at breakfast (no one comes to see us to take the hot drink order) this is unacceptable! we reported but the next day it was the same.....it's really a gag!?
It would be necessary to put distributors of hot drinks (coffee, milk, hot water, etc.) if the staff is not able to do the service!
Francine
May 19, 2023 at 8:39 pmNice hotel in a nice town
+Service quality
-Nothing
Jean-Luc
May 20, 2023 at 2:45 amnot much, we will return to the Sofitel next time
+some waiters and waitresses, overall not great
-torn sheets, some employees
Louis-Marie TORTIELLO
May 25, 2023 at 12:09 pmThe hotel is magnificent and very well located near all the activities and must-see places in Strasbourg. I was warmly welcomed by the team who were very friendly and helpful throughout my stay. The room is spacious and very well equipped and I loved its decoration, I will definitely come back, on my next stay in Strasbourg
margotin
May 29, 2023 at 5:28 pmNice
+Zero for the price
-The breakfast, and very small room
Sandra
May 30, 2023 at 2:07 pmSublime, restful, re-energizing
+Very comfortable bed, friendly staff
-There should be irons in all the rooms without having to ask (even if the service is very fast as soon as you ask)
Nathalie
June 4, 2023 at 3:40 pmPerfect! Exceptional breakfast buffet.
+Very nice hotel, quality welcome and service, warm atmosphere. To recommend.
-nothing
Jpecorelli
June 5, 2023 at 12:34 amVery good surprise and we will return with great pleasure! I recommend it 100%
+Late arrival at the hotel, around 1 a.m., we had warned in advance. We were welcomed by Flavio at the reception, whom we thank for his kindness and professionalism. The "Prestige with Balcony" room was all great, very well decorated, spacious, very comfortable bedding, well soundproofed, with a nice bathroom, different size slippers (for men and women) and a nice little balcony. The Nespresso machine is a big plus, especially for an Italian like me , as well as a bottle of courtesy water. The bathroom had free toiletries as well as products (shower gel, shampoo and body cream) of good quality. The breakfast in the room simply exceptional! Very filling and just delicious! Thanks to Louise for the room service and her smile and kindness every morning. For the 2nd night Flavio informed us that we had an upgrade of the room so we were given a "Junior Suite" which was even more beautiful than the first. Larger, with a balcony overlooking the Protestant Church of the Temple- New. The reception kindly informed us that our luggage would be stored and then taken to our new room. A big thank you to the reception team (Flavio, Nive, Pascal) they are all very kind and very professional. They answer all questions and offer/find solutions. We also enjoyed a massage and access to the Spa as part of the "Well-being" offer (overnight stay + massages). Thanks to Morgane and Antoine for their welcome and professionalism, the massages were very good. The Spa is beautiful and clean and the fact of giving access to only a few people at a time allows you to be quiet in the sauna, jacuzzi or Turkish bath. A little tea after the spa and massage allows you to relax even more. The location of the hotel is ideal, 200m from the Kleber car park, really very practical.
-Absolutely nothing!
Marie
June 19, 2023 at 6:43 amNice
+The calm of our room, the beauty of the place, the friendliness of the staff
-Compared to before Marriott, the food offered to the little ones was already much more varied and very good at 15 euros. Now it's two more expensive 26 euros/p but with a lot less choice especially in pastry. Deception for calling the basic room superior room. Disappointment for where am a regular
Michael
June 26, 2023 at 1:15 amTrès bien
+The hotel is very nice, the service is top notch.
-The bedding was not firm enough for our taste, the spa was pleasant but the jacuzzi not hot enough, the carpet was not very clean, and a stain on the toilet door, too bad given the level of the hotel